Get Selene レビュー 123

Get Selene からの回答

2日前

Hi Anita,

We’re really sorry to hear about your experience and we understand how stressful it must be, especially with your dog suddenly being without running water.

We want to sincerely apologize for the inconvenience and any confusion regarding product origin and support response times. We hear your frustration, and this is not the experience we want for any of our customers.

Please reach out to us immediately at info@get-selene.com with your order details. Our team will prioritize your case and assist you directly. We will stay in communication with you until this is fully resolved whether that involves troubleshooting, sending a replacement pump, or providing another suitable solution.

Your concern is important to us, and we’re here to help every step of the way.

-The Selene Team

Get Selene からの回答

2日前

Hi Robert,

Thank you so much for your wonderful feedback! We’re so happy to hear that all three of your dogs and even one of your cats are loving the running water 😊

It truly means a lot to us to know our product is making a positive difference for your pets. If you ever need any assistance or have questions in the future, feel free to reach out anytime, we’re always here to help.

Thanks again for your support!

-The Selene Team

Get Selene からの回答

2日前

Hi Heather,

We’re truly sorry to hear about your experience and completely understand how concerning this must feel. We want to assure you that we are not a fraudulent company, and situations like this are taken very seriously on our end.

We apologize as well for any frustration caused by the lack of phone support. At the moment, we handle all concerns through email to ensure every case is properly documented and resolved.

That said, we genuinely want to help make this right for you.
Please reach out to us at info@get-selene.com with your order details, and our team will personally review your case and provide a clear resolution. We will continue working with you until this is fully resolved; whether that involves locating your shipment, arranging a replacement, or issuing a refund if necessary.

Your experience matters to us, and we’re committed to resolving this properly.

-The Selene Team

Get Selene からの回答

2日前

Hi Janet,

Thank you so much for your lovely feedback! We’re really happy to hear your daughter’s 8-year-old dog is enjoying it and drinking more water now 🐶💧

It’s always our goal to make hydration easier and more comfortable for pets, so it truly means a lot to know it’s working well for you both.

If you ever need anything or have any questions, we’re always here to help.

-The Selene Team

Get Selene からの回答

2日前

Hi Sharon,

We’re truly sorry to hear about your experience and this is absolutely not the kind of service we aim to provide.

We sincerely apologize for the inconvenience caused by the missing part and the delay in resolving your concern. This is not the experience we want for any of our customers, and we take your feedback very seriously.

We would really appreciate the opportunity to make this right for you. Please reach out to us directly at info@get-selene.com with your order details, and our team will prioritize your case. We will personally review what happened and ensure that you receive a proper resolution. Whether that means completing your replacement parts, arranging a return, or another suitable solution.

Please know that we are committed to resolving this for you, and we won’t stop until we’ve made things right.

Thank you for bringing this to our attention, and we hope to turn your experience around.

-The Selene Team

Get Selene からの回答

6日前

Hi Cindy,

Thank you so much for sharing your experience💛

We really appreciate your honesty about the adjustment period. It’s completely normal for some pets, especially the older ones, to be a little hesitant at first when switching to something new. We’re so glad to hear that after a few days, they all warmed up to it and are now drinking well.

It’s also great to know it’s working well for your three dogs, even if it means more refilling because they’re staying well hydrated. That’s always a good sign 🐾

Thank you again for your trust and for recommending Selene to others. We truly appreciate you and your fur family.

-The Selene Team

Get Selene からの回答

6日前

Thank you so much for sharing this, Sandra! 🤗

We’re so happy to hear that Minnie took to it so quickly and is already enjoying it. It’s wonderful to know she’s drinking more water now too, that’s exactly what we hope for.

We really appreciate your kind feedback and are glad the setup was easy for you as well. Thank you for trusting Selene for Minnie 🐾💛

-The Selene Team

Get Selene からの回答

6日前

Hi, thank you so much for taking the time to share such a detailed and thoughtful review, Tamara! 💛🐶

We’re truly happy to hear that you chose Selene after doing your research and that the fountain has been such a positive change for your one dog and two cats. It’s wonderful to know they’re drinking more fresh water and enjoying it so much, even more than expected.

We’re also really glad the quiet motor and the dual spigots have been working well for your home, especially the cat head option to help with less mess. Hearing that your pets’ coats are looking shinier and softer and that you’re noticing positive changes in your dog’s routine means a lot to us.

At the same time, thank you for your honest feedback about the mat. We completely understand how important stability and absorbency are, especially with active drinkers. We will make sure this is shared with our team as we continue improving our accessories.

We truly appreciate your trust in Selene and are so happy to have you and your fur family with us 🐾💛

-The Selene Team

Get Selene からの回答

6日前

Thank you so much for sharing this with us, Edward 💛

We’re really happy to hear that your three dogs and your cat are all enjoying their new water bowl. It’s especially great to know they’re drinking more water, even with the change to bottled water.

Your kind words truly mean a lot to our team. We’re so glad Selene has been a good fit for your home and your pets.

If you ever need anything at all, we’re always here for you and your furry family.

Sending love to all your pets 🐾💛

-The Selene Team

Get Selene からの回答

6日前

Thank you so much for sharing this with us, Jeff 💛

We’re so happy to hear that Cady is loving her new water bowl and that she’s drinking more water. That’s exactly what we hope for, helping our pets stay happily hydrated and comfortable every day.

Your kind feedback truly means a lot to our team, and we’re grateful you chose Selene for Cady.

If you ever need anything or have any questions, we’re always here for you.

Sending love to you and Cady 🐾💛

-The Selene Team

Get Selene からの回答

6日前

Thank you so much for taking the time to share your experience, Scott!

We’re really sorry to hear that the fountain stopped working after a couple of days, especially when you were just getting started with it. That’s definitely not the experience we want for you and your dogs.

At the same time, we’re very grateful for your kind words about our customer service. It means a lot to hear that the team was able to step in quickly and help resolve everything for you. We always do our best to make things right as fast and as smoothly as possible for our pet parents.

Thank you again for your understanding and for still trusting us despite the issue. We truly appreciate you.

If you ever need anything in the future, we’re always here for you and your dogs 🐾💛

-The Selene Team

Get Selene からの回答

6日前

Thank you so much for sharing this with us, Ann 💛

We truly appreciate your honesty, especially as someone who is naturally careful with new products. It means a lot that you still gave Selene a chance for Bell.

We’re also very happy to hear that she is drinking more water and adjusting well to the fountain. Supporting hydration is so important, especially for senior dogs, and it’s wonderful to know that Bell is responding positively. We hope she continues to feel more comfortable and well every day.

Your kind words about the product being easy to care for and appealing to your dog truly make our day. Thank you for trusting us and for being part of the Selene family.

We’re always here if you ever need anything at all.

Sending love to you and Bell 🐾💛

-The Selene Team

Get Selene からの回答

6日前

Thank you so much for your kind words, Cheryl 💛

We’re really glad to hear that you’re enjoying the fountain and that it’s nice and quiet for your home. We know how important that is, especially with multiple pups around.

We also truly appreciate your feedback about the size. Having four dogs definitely means more water is needed, and your suggestion is very helpful for us as we continue to improve and expand our products. We’ll make sure to share this with our team.

If you ever need any tips on getting the most out of your fountain or have any questions, we’re always here to help.

Sending love to you and your four dogs 🐾💛

-The Selene Team

Get Selene からの回答

6日前

Thank you so much for sharing this with us, Doris 💛

Your message truly touched our hearts. We are so happy to hear that your three little girls loved it right away, and even more that it has made things easier for you. Not having to go through the daily routine of emptying, cleaning, and refilling bowls can make such a big difference, especially when it is not an easy task.

It means so much to us to know that the Selene is helping both you and your fur babies feel more comfortable and cared for. That is exactly why we do what we do.

If you ever need anything at all, please know we are always here for you.

Sending you and your girls lots of love 🐾💛

-The Selene Team

Get Selene からの回答

6日前

Thank you so much for your kind words, Valdeana 💛

We’re truly happy to hear that everyone in your “zoo” is doing well and that means everything to us. Knowing that your pets are happy and comfortable is exactly why we do what we do.

We also really appreciate you sharing your experience and suggestion about the wireless feature. That’s incredibly valuable feedback, especially coming from a dedicated pet parent like you. We completely understand how important it is to have a reliable water source even during power outages, and we’ll definitely pass this along to our product team as something to explore for future improvements.

If you ever have more ideas, questions, or need any support at all, please don’t hesitate to reach out. We’re always here for you and your furry family.

Sending lots of love to you and your pets 🐾

— The Selene Team

Get Selene からの回答

2026年4月3日

Hi Jerry,

Thank you for sharing your experience! We completely understand that it can take a little time for pets to get used to something new, and we’re so happy to hear that it was worth it in the end. It’s wonderful that the water is cleaner and fresher for your furry friends—that’s exactly what we aim for!

If you ever have any questions or need tips on helping pets adjust, we’re always here to support you.

-The Selene Team

Get Selene からの回答

2026年4月3日

Hi Dori,

Thank you so much for your kind words! We’re so glad to hear that our team was able to assist you quickly and that you’re very satisfied with your product. Your happiness—and your pet’s—is exactly what we strive for every day.

If you ever need anything in the future, we’re always here to help!

-The Selene Team

Get Selene からの回答

2026年4月3日

Hi DENE,

Thank you so much for sharing your experience! We’re thrilled to hear that even your picky and shy pups took to the fountain so quickly and are drinking more water. That’s exactly what we hope for with every furry friend!

We love knowing that it’s making a positive difference for your whole pack. If you ever need any assistance or tips, we’re always here to help.

-The Selene Team

Get Selene からの回答

2026年4月3日

Hi Mike,

Thank you so much for your review! We’re thrilled to hear that Peaches is drinking more water—that’s exactly the kind of positive change we hope our fountain brings to every pet.

It’s wonderful to know she’s enjoying it, and we’re always here if you ever need support or have any questions.

-The Selene Team