I absolutely love my Getahug teddy bear! The quality is amazing, and it feels so soft, well-made, and premium. You can really tell that a lot of care went into the details. I’m so happy with it and d... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Absolutely love this teddy! It’s so cute and well-made. I especially love that the joints can move and you can dress it in different clothes. Such an adorable and fun little teddy! 💕✨”
I reach out because I had an order error that was my fault I had bought the wrong thing and noticed after I had already purchased it. They responded to me so fast with a solution. They helped me fix m... もっと見る
The cutest handmade teddy bear ever.🧸💕 Each Getahug bear is unique, with adorable blush cheeks that make it extra special. I love how its little joints move, you can pose it, hug it, or even mak... もっと見る
企業情報
当該企業による記述
At getahug, we believe that the power of joy should be shared, and what better way to do so than through our delightful range of jointed animals? Every stitch, every detail, and every choice of material is carefully considered to ensure that each of our creations carries the spirit of love, comfort, and the pure joy of being alive.
連絡先
4.3
優良
408件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Amazing customer service
Amazing customer service. I had an issue with shipment and customer service got in touch with me and helped resolve the issue in a timely manner. Can’t wait to order again soon.
2025年12月22日
自発的なレビュー
No bear received-not happy!
I placed an order for a bear December 17th, & paid $19.99 for express shipping to get it by Christmas. Other than the original email confirming my order, I have received nothing. No bear by Christmas as expected. No updates. My order # is GH88170573. Needless to say this is very disappointing.
2025年12月17日
自発的なレビュー
Getahug からの回答
Hi, we are sorry for the inconvenience. We have solved your problem via email, please check your email in time. Thank you for bringing this to our attention and giving us the opportunity to make it right. Getahug is committed to improving our services to provide the better shopping experience.
i love my bear
i had a great experience collaborating with Getahug, they were incredibly kind and welcoming. their bears are so well loved and made, and i absolutely love mine. 🧸
2025年12月23日
自発的なレビュー
Lovely bear
Lovely bear. Quality better than I expected. Delivery was reasonably quick, I think it took about a week, but we ordered in good time not to stress about it being late.
My daughter is very happy with it, and asked me to leave a review so others know the bears are lovely, quality is good and bear is very cute.
2025年12月25日
自発的なレビュー
Aunque tuvimos percances con el envío
Aunque tuvimos percances con el envío, al final llegó y estoy muy feliz porque es súper hermoso, me dieron solución inmediata a mi problema y es algo que se aprecia, gracias.
2025年12月25日
自発的なレビュー
no llega la compra a mexico
no llega la compra a mexico , no te responden . nadie te dice nada de tu compra
Muy mal servicios
2025年12月15日
自発的なレビュー
Getahug からの回答
Hola, lamentamos que, debido al alto volumen de consultas, nuestra respuesta pueda demorarse. Hemos enviado la información detallada de entrega de su pedido a su correo electrónico; por favor, revísela. Le aseguramos que estaremos aquí para resolver su problema. Gracias por informarnos y por darnos la oportunidad de solucionarlo. En Getahug nos comprometemos a mejorar nuestros servicios para brindarle una mejor experiencia de compra.
Les produits sont hyper mignons
Les produits sont hyper mignons. Sur le site internet on a envie de tout prendre. J’ai reçu ma commande à temps pour Noël, je suis ravie. L’ours est magnifique et les vêtements sont adorables. Ma fille va être ravie de ce cadeaux. Et ma mère qui a vu avant que je l’emballe voudrait le même 🤣🤣
2025年12月22日
自発的なレビュー
Tienen un excelente servicio al cliente…
Tienen un excelente servicio al cliente y muy buenos productos
2025年12月23日
自発的なレビュー
slow delivery and no response
My niece wanted a bear for Christmas, and I ordered one on 17 December. Since this was close to Christmas I paid a HUGE amount for 4-7 working days delivery. I sent two emails asking for an estimated delivery time and got no answer. The tracking number I was sent didn't work. I have just received a notification that I won't receive the bear until 30 December! I understand that it is a busy time of year but at least they could have put a note on their website or responded to my emails letting me know.
My order number is #GH88170269
2025年12月23日
自発的なレビュー
Getahug からの回答
Hi, we apologize that due to the current high volume of inquiries, our response may be delayed. If your problem has not been solved, please provide us with your order number and we will provide you with a solution ASAP. We value your business and appreciate your patience while we resolve this. We will strive to provide faster and better service.
Terrible customer service
2nd Update
The outfit finally arrived via expedited shipping and she loves being able to change her bear from daytime to the nighttime Jammys.
Would recommend but definitely give yourself lots of time to place the order just in case something gets lost. Company says it’s based in California but I’m sure it’s just dropped shipped from China. They need a better shipper
UPDATE
They contacted me only after this review and are attempting to fix the problem! I will update again once the problem is solved. Although the outfit did not show up on time the bear that we ordered did and she loves it.
Terrible customer service, I did not receive my package and they informed me to wait 3 more days then contact them again. No response. I’m feeling frustrated and will go to my credit card company for reimbursement.
2025年12月5日
自発的なレビュー
Getahug からの回答
Hi, we apologize that due to the current high volume of inquiries, our response may be delayed. We have solved your problem via email, please check your email in time. Thank you for bringing this to our attention and giving us the opportunity to make it right. Getahug is committed to improving our services to provide the better shopping experience.
I paid for express shipping (4–7…
I paid for express shipping (4–7 business days) on order #GH88170589 placed on December 17, 2025, but I still haven’t received anything.
The FedEx tracking number provided does not exist, so there is no proof the item was actually shipped.
Not easy to track
2025年12月22日
自発的なレビュー
Getahug からの回答
Hi, we are sorry for the inconvenience. We have sent the detailed delivery information of your order to your email, please check it. Please rest assured that we will be here to resolve your issue. Thank you for bringing this to our attention and giving us the opportunity to make it right. Getahug is committed to improving our shipping services to provide the better shopping experience.
Amazing quality of the teddy bears
Amazing quality of the teddy bears, I really loved them 😍😍
2025年12月22日
自発的なレビュー
No delivery and invalid tracking number
I paid for express shipping (4–7 business days) on order #GH88170334 placed on December 17, 2025, but I still haven’t received anything.
The FedEx tracking number provided does not exist, so there is no proof the item was actually shipped.
No transparency and no reliable tracking despite paying extra for express delivery.
I cannot recommend this company.
2025年12月22日
自発的なレビュー
Getahug からの回答
Hi, we are sorry for the inconvenience. We have sent the detailed delivery information of your order to your email, please check it. For express shipping orders, tracking number starts with "WO" can not be tracked, please don't worry, the system will automatically upload the correct tracking number 2 days after the order is shipped out. Please rest assured that we will be here to resolve your issue. Thank you for bringing this to our attention and giving us the opportunity to make it right. Getahug is committed to improving our services to provide the better shopping experience.
Ho ordinato dal sito un pupazzetto come…
Ho ordinato dal sito un pupazzetto come regalo, e per farlo arrivare in tempo ho pagato l’aggiunta di soldi del express peró mi é arrivata l’email che arriverà il 30 dicembre e io lo ho ordinato il 14 dicembre. Ho anche provato a contattare l’azienda tramite email e numero peró non mi é stata degnata alcuna risposta.
2025年12月14日
自発的なレビュー
Getahug からの回答
Salve, ci scusiamo se, a causa dell'elevato volume di richieste, la nostra risposta potrebbe subire ritardi. Le abbiamo inviato le informazioni dettagliate sulla consegna del suo ordine al suo indirizzo email, la preghiamo di controllarlo. Le assicuriamo che saremo qui per risolvere il suo problema. Grazie per avercelo segnalato e per averci dato l'opportunità di risolvere il problema. Getahug si impegna a migliorare i propri servizi per offrire un'esperienza di acquisto migliore.
Il pacco è arrivato subito
Il pacco è arrivato subito! il pupazzetto è bellissimo, proprio di alta qualità super consigliato per fare regali alle fidanzate o anche alle mamme 💗
2025年12月15日
自発的なレビュー
El envío llega a tiempo
El envío llega a tiempo. Es un peluche super bonito e impresionante para regalar a cualquiera.
2025年12月19日
自発的なレビュー
Love the bear and great service
Super fast delivery and this was during the Xmas season, the bear is absolutely gorgeous, very good quality and you know this bear is for life and won’t fall apart in time, the costume is so soft and cuddly, my Daughter adores her bear and pink dino costume, I was sent the wrong costume but an email to customer services had this issue resolved within 24 hours, great product and amazing customers service too, very pleased and would highly recommend. Thank you
2025年12月19日
自発的なレビュー
pacco in ritardo
nessuna risposta alle email, il mio pacco con CONSEGNA VELOCE pagato 11euro in più è in ritardo e in più nessuna risposta all email non è nemmeno possibile tracciarlo, codice spedizione (WO103646548668765696)
2025年12月19日
自発的なレビュー
Getahug からの回答
Salve, ci scusiamo che a causa dell'attuale elevato volume di richieste, la nostra risposta potrebbe subire ritardi. Abbiamo inviato le informazioni dettagliate sulla consegna del tuo ordine alla tua email, controllale. Ti assicuriamo che saremo qui per risolvere il tuo problema. Grazie per aver portato questo problema alla nostra attenzione e per averci dato l'opportunità di sistemare le cose. Getahug si impegna a migliorare i nostri servizi per fornire la migliore esperienza di acquisto.
Molto disponibili
Molto disponibili, spedizione veloce e articolo perfettamente conforme a quanto ordinato. Stupendo !
2025年12月17日
自発的なレビュー
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