Amala Health レビュー 94

Amala Health からの回答

1日前

Hi Tammy,

Thank you so much for taking the time to share this, it truly means a lot.

I’m really glad to hear that the updates along the way helped set the right expectations for you and that everything arrived in line with what was communicated. We know how important it is to feel informed, especially with international shipping involved, so it’s wonderful to know that part of your experience felt smooth and reliable.

I also appreciate you mentioning that you’ve just started using Primecell H2. Starting something new always comes with a bit of uncertainty, so I hope it turns out to be a great fit for you. If any questions come up as you continue using it, please don’t hesitate to reach out, I’d be more than happy to help.

Thank you again for your trust and for giving us the opportunity to be part of your routine! :)

Sincerely,
Joy from Amala Health

Amala Health からの回答

1日前

Hi Beth,

I’m really sorry to hear how frustrating this experience has been, from the delivery timing to the product not dissolving as expected, and especially the difficulty you had reaching support and the confusion around the subscription and return process. I completely understand why this left you feeling disappointed.

I’ve already located your case on our end and taken ownership of it so it can be handled with priority. I can see the sequence of events you described, including the timing of the shipment, your attempt to cancel, and your recent return request, and I agree that this should have been a much smoother and clearer experience for you.

To provide some context, orders that move into processing can become difficult to intercept once they are handed off to our fulfillment partners, which is why you were advised to wait for delivery before proceeding. That said, the delays in response and the trouble you had getting through to us are not the level of service we aim to provide, and it’s something we are actively working to improve so situations like this are handled more efficiently.

I am taking direct action on your case to make sure everything is properly resolved from here. You won’t need to follow up again, I will personally see this through for you.

Please keep an eye on your inbox, as I’ll be reaching out shortly with a direct update and next steps.

Sincerely,
Joy from Amala Health

Amala Health からの回答

2日前

Hi Cheryl,

Thank you so much for your awesome review! I really appreciate your honesty, and I’m glad to hear you felt understood and not pressured during your experience with us. It means a lot to know our team was able to support you in a respectful way, especially when things were difficult on your end.

I also want to acknowledge the situation you’re in with your finances. It takes a lot to speak openly about that, and I truly respect the clarity and thoughtfulness you brought into the process. Our goal is always to make sure people feel heard and supported, not pushed, and I’m really glad that came through for you.

Thank you again for your kind words and for allowing us the chance to assist you!

Sincerely,
Joy from Amala Health

Amala Health からの回答

2日前

Hi Shawna,

I understand this situation has been frustrating, especially with the return process feeling more complicated than anticipated.

Our return process can include verification steps such as photos or videos. These are in place to help document the condition of the items before they are handed over to the courier, so you are protected in case there are any issues such as damage during transit. In some cases, returns are also routed through specific facilities depending on logistics and fulfillment. That said, we recognize this can feel unclear or inconvenient when it doesn’t align with initial information.

I’ve located your order on our end, and I will personally step in to handle this. I’ve also escalated it to a higher level of support so we can move forward with a more suitable resolution for you.

You can expect a follow-up from me via email shortly with the next steps, as I’m taking direct action to resolve this as smoothly as possible.

Sincerely,
Joy from Amala Health

Amala Health からの回答

3日前

Hi Debbie,

Thank you so much for taking the time to share this, and for your thoughtful words even after a difficult experience with your health. I’m truly sorry you had to go through a reaction like that, especially while recovering from something already so challenging. That kind of discomfort can be especially hard to manage, and it means a lot that you still gave us the opportunity to support you through it!

I’m really glad our team was able to make the process of handling your subscription and refund feel straightforward and respectful for you during a stressful time. That kind of clarity is exactly what we aim for, especially given everything you were already going through with your health.

Your perspective that a company is more than its product really resonates with us. We put a lot of care into how we support people, not just what we offer, and it’s incredibly meaningful to hear that reflected back by you. I also appreciate your openness about the circumstances, and I’m sincerely hopeful you continue to recover and feel better moving forward!

Sincerely,
Joy from Amala Health

Amala Health からの回答

4日前

Hi John,

I’m sorry to hear the tablets didn’t dissolve properly and left residue in your water! I understand how off-putting that can be, and it’s not the experience we want our customers to have.

We’re currently working on improvements to the product, including updates to the formulation and sourcing, to better address concerns like this. Feedback like yours plays an important role in shaping those changes.

I’ve already identified your order on our end and escalated this for priority handling so it receives the attention it deserves. It looks like we haven’t had the chance to connect with you yet, so I’ll be personally reaching out via email shortly with a clear resolution, including guiding you through our money-back guarantee and reviewing your subscription status to ensure everything is fully sorted. Please keep an eye on your inbox, I’ll be in touch soon.

Looking forward to making this right with you!

Sincerely,
Joy from Amala Health

Amala Health からの回答

5日前

Hi Phyll,

Thank you so much for sharing this, it truly means a lot! We understand that deciding to step away from a subscription can come with its own set of concerns, so it is incredibly meaningful to know that we were able to support you in a way that felt clear, respectful, and genuinely helpful.

We always want every interaction, especially moments like this, to feel straightforward and reassuring, and your experience reflects exactly what we strive for. It also means a great deal to hear that you would consider coming back in the future. That kind of trust is never taken lightly!

Sincerely,
Joy from Amala Health

Amala Health からの回答

5日前

Hi Sherrie,

Thank you so much for taking a moment to share this. Seeing your experience described this way truly means a lot to us. We know how important it is to feel supported and taken care of when you reach out, and it is incredibly rewarding to know that came through in your interaction with our team.

Your kind words are genuinely appreciated and will be shared with everyone involved. It is feedback like yours that keeps us motivated to continue showing up with the same level of care for every customer!

Sincerely,
Joy from Amala Health

Amala Health からの回答

5日前

Hi Debra,

Thank you so much for your review! I’m really glad to hear that even though things did not start out as smoothly, Alec was able to step in and support you in a way that helped ease your concerns and bring clarity to the situation. It means a lot to know that his guidance made a real difference in your experience and helped turn things around for you! :)

We truly appreciate your openness in sharing both the challenging start and the positive resolution, and I will make sure your kind words are shared with Alec. Recognition like this genuinely means a lot to the team!

Sincerely,
Joy from Amala Health

Amala Health からの回答

5日前

Hi Debra,

I understand how frustrating and concerning this situation must feel, especially when you are expecting a straightforward refund process and it feels like communication has been slower than expected. I can also see why the timing and clarity around the 90 day guarantee would be important to you, and I’m sorry for the stress this has caused.

I want to assure you that your concern has already been identified and reviewed internally, particularly around response timing and how expectations are communicated so customers are not left feeling uncertain or delayed. Clear and timely support is something I recognize is essential, and I understand why not experiencing that here would feel disappointing.

Your case has been prioritized and I will be personally handling this from here. I am taking direct action to move this forward and ensure it is properly addressed without further delay. You do not need to take any additional steps at this stage. Please check your email inbox shortly, as I will be following up there with the next update and resolution.

Sincerely,
Joy from Amala Health

Amala Health からの回答

5日前

Hi Susan,

I’m very sorry for the frustration you’ve experienced, especially receiving the product and then being concerned about unexpected charges, the subscription setup, and not having a clear, simple way to move forward with a return. I can see why this situation has left you feeling disappointed and wanting immediate clarity and resolution.

Thank you as well for providing your order details. I can see there has not been any prior communication with us yet, so I will start this process for you right away. I will be personally handling your concern from start to finish and making sure everything is properly addressed without further delay. You do not need to do anything else at this stage, just check your email inbox shortly as I will be following up there with the next steps and resolution details.

Sincerely,
Joy from Amala Health

Amala Health からの回答

5日前

Hi Richard,

It’s clear this experience has been frustrating on multiple fronts, from the delivery timing and shipping details to how the product performed and the unexpected subscription. I understand how all of this together would leave a negative impression, especially given your past experience.

To provide some context, expedited shipping refers to prioritizing the processing and dispatch of your order, while delivery timelines can still vary once the parcel is in transit. That said, the expectations set around timing and tracking clarity should feel consistent, and this is something that has already been flagged internally so improvements can be made. The same applies to how product usage guidance and subscription details are presented, as these should be clear and easy to follow without any uncertainty.

Regarding your concerns about the product itself, your feedback here is valuable and has been noted as part of our ongoing review for product reformulation.

Last but not the least, thank you for providing your order details - I will be personally handling this from here. I am taking direct action to move this toward full resolution. Please check your email inbox in a few minutes, as I will be reaching out directly with the next steps.

Sincerely,
Joy from Amala Health

Amala Health からの回答

5日前

Hi Sharon,

I can see how frustrating and alarming this situation must have been, especially being notified of a renewal you were not expecting and then running into issues when trying to cancel. That combination would understandably leave anyone feeling uneasy about the process!

To provide some context, subscription details are presented during checkout. That said, it is clear this was not as visible or straightforward as it should have been in your experience, and the issue with the cancellation link has already been identified internally so it can be corrected and made more reliable moving forward.

Your case has now been escalated and prioritized, and I will be personally handling this from here. I am taking direct action to ensure everything is properly addressed without any further inconvenience on your end. I will be reaching out with a direct follow up and resolution, please check your email inbox shortly.

Sincerely,
Joy from Amala Health

Amala Health からの回答

5日前

Hi Jan,

I hear how frustrating and disappointing this experience has been for you, especially around the delivery timing, the shipping expectations, and the conflicting information you received when you reached out to support. It is completely understandable that this left you feeling unsure and dissatisfied, particularly when you were expecting a smoother and more transparent process.

On the shipping concern, expedited shipping refers to prioritized processing and dispatch so orders leave the warehouse faster than standard handling. Once the parcel is with the carrier, delivery timelines can vary depending on transit conditions, which is why the exact timeframe may not always match the initial estimate shown at checkout. That said, I recognize that this was not clearly communicated in your case, and I have flagged this internally so we can improve how this is explained, ensuring expectations are set more accurately from the start.

Regarding the information you were given about product origin, I am sorry for the confusion this caused. I understand how important clarity is in these areas, and the incorrect guidance you received from support has already been identified internally so consistency can be improved and similar misunderstandings can be avoided going forward.

Your case has now been prioritized, and I will be personally handling the resolution from here. I am taking direct action to move this forward rather than simply reviewing it. Please check your email inbox shortly, as you will receive a direct follow-up with the next steps.

Sincerely,
Joy from Amala Health

Amala Health からの回答

5日前

Hi Bruce,

Thanks for taking the time to share your experience with us! I am very glad Ray was able to step in and support you promptly. It is important to us that you feel heard and taken care of, especially in moments where you need quick and clear help, and I am truly happy that your concern was addressed in a way that felt smooth for you.

Thank you again for your trust and for giving us the opportunity to assist you!

Sincerely,
Joy from Amala Health

Amala Health からの回答

5日前

Hi Randi,

I’m really sorry for the stress and frustration this situation has caused you, especially not being aware that your order was set up as a subscription. I understand how upsetting it must be to discover this after the fact, and then feel unsupported when you reached out for help and did not receive a response.

I’ve already located your order in our system, and I’ve personally stepped in to take this over so it can be handled directly and with priority. My focus now is to make sure your subscription and request to stop any future orders are fully addressed and properly resolved.

You do not need to take any further action at this stage. I will be handling everything from here and making sure you are updated clearly throughout the process.

Please check your email inbox shortly, I’ll be following up there with the next steps and confirmation once everything has been taken care of.

Sincerely,
Joy from Amala Health