Cellu ロゎ
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Cellu レビュヌ 123

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TrustScore 5段階評䟡の2.5

2.5

矎容甚品店
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5぀星のうち1の評䟡

I bought creepy skin cream to try on 3 tubs for price of 2 introductory offer. Do not like the smell or the feel of it. Within 3 weeks I get notification that they are charging me for another 3 tubs.... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I have only just started my first jar but it smells and feels different to other creams I’ve tried and my skin does feel better I have not subscribed but if it does work I’ll order again

5぀星のうち1の評䟡

Terrible service. Wish I'd read reviews before purchasing. Customer service will lead you around in circles to ensure you never get a refund. Please avoid this company. I'm now having to go through... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

They actually have great products but have lost me as what would have been a long term loyal customer due to their dishonest practices. I was placing my 2nd order with them and there were... もっず芋る

䌁業が回答したした

䌁業情報

  1. 矎容甚品店

圓該䌁業による蚘述

Experience visibly firmer, smoother, younger-looking skin with every application.

連絡先

2.5

期埅以䞋

TrustScore 5段階評䟡の2.5

123件のレビュヌ

5぀星
4぀星
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2぀星
1぀星

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この䌁業のTrustpilot 利甚方法

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5぀星のうち1の評䟡

Do not order this product

Do not order this product. You will be caught in a never ending repeat cycle. It would be ok if it worked but i ended up with blisters and peeling skin.
Ì am still trying to return the second lot sent to me and i fear another is on the way despite me cancelling after the first order. Responses are sent by AI machine

2026幎1月19日
自発的なレビュヌ
5぀星のうち1の評䟡

Do not buy this product

Do not buy this product. First, it doesn’t work. Second, it smells bad - some people might like the smell, but I thought it was awful. Third, it takes a very long time to get to you. Fourth, it is advertised as “risk free,” but it’s not. I tried to return it within the “risk free” period and found that the seller is in China, and shipping exceeded the purchase price by about 100% - so, not worth returning. Cellu says they’ll refund your purchase if you return the product to them, but they don’t pay for return shipping. Instead they offer you a 30% refund on the amount you spent. DO NOT BUY THIS PRODUCT.

2026幎2月5日
自発的なレビュヌ
5぀星のうち4の評䟡

It does work for me

Product arrived very quickly. Started using twice a day and have noticed slight improvement within first week and feel confident it will keep improving. Easily absorbed cream and I’m looking forward to my skin to continue to improve.

2026幎1月23日
自発的なレビュヌ
5぀星のうち1の評䟡

This cream is a scam

This cream is a scam, you get charged 2 pots for 58$ in the US and in the uk the cream is £12 for one pot.
I have unsubscribed but guess what 2 other pots of the awful cream have arrived, getting my bank to insure this does not happen again.
I do NOT WANT ANY MORE OF THIS HORRIBLE CREAM.

2026幎1月29日
自発的なレビュヌ
Cellu ロゎ

Cellu からの回答

Hello,

We’re very sorry to hear about your experience, and we truly understand how upsetting and frustrating this situation must be. Please accept our sincere apologies for the inconvenience caused by the unexpected charges and additional deliveries.

This is certainly not the experience we want for our customers, and we take your concerns seriously. We would really like the opportunity to review your subscription, ensure it is fully cancelled, and assist you with a proper resolution.

To help us look into this as quickly as possible, please contact us directly at info@getcellu.com and include the email address used for your order along with any order details you may have. Our support team will prioritize your case and assist you accordingly.

Again, we’re very sorry for the frustration this has caused. Thank you for bringing this to our attention, and we hope to resolve this for you promptly.

Kind regards,Cellu

5぀星のうち1の評䟡

Complete scam

As others have noted, I too fell for the scam. Repeat ordering is not mentioned at checkout so please read the small print. I now have 6 tubs of the cream. Absolutely no difference to my skin texture at all. They say that they will refund if you don't see a difference after three weeks! Is it worth paying the postage back to China and then not receiving a refund. Please please please do not fall for all these fraudulent scams playing on the insecurities of older ladies

2025幎11月19日
自発的なレビュヌ
5぀星のうち1の評䟡

Don't buy anything here!

Total scam. Very agressive and repetitive communication. After a few emails I got a link to cancel the subscription....which I never new I had signed up for. The subscription was automatically applied without clear and transparant disclosure.

2026幎1月26日
自発的なレビュヌ
5぀星のうち1の評䟡

Total Scam

Like many other people providing reviews here, I have been scammed by this company. Presumably the purchase is set by default to a repeating subscription, which is effectively invisible when you purchase. Instead of buying the product once, you buy it repeatedly every 4 weeks. It so far has proved impossible to cancel. Best bet is to go to your bank and try to cancel all payments. With luck, they may no longer accept payments to these scammers. Worse case scenario: cancel your card.

2026幎1月22日
自発的なレビュヌ
5぀星のうち5の評䟡

I really like this cream.

I really like this cream. I am using it all over my body and have definitely noticed an improvement. I am age 66 and the skin on my arms was getting crepy. It feels and looks much firmer. I have been using Cellu for about 5 or 6 months so it isn't immediate but give it time . I also use it on my face and my skin is firmer . It has been commented on. The company were great when I had a query with them and replied quickly.

2026幎1月10日
自発的なレビュヌ
5぀星のうち1の評䟡

Avoid this comany and their products

On the date of writing this review, 8th Jan 2026, I have been waiting nearly 5 weeks for my 2nd delivery. No tracking data is available - numerous requests for a refund or redelivery merely elicit empty promises of a future update from their logistics team. In the meantime any benefits (?) achieved from using my first delivery have been lost.

2026幎1月8日
自発的なレビュヌ
Cellu ロゎ

Cellu からの回答

Hello Susan,

Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration and inconvenience this has caused you. This is certainly not the experience we want any of our customers to have.

We genuinely want to help resolve this for you. However, at the moment, we’re unable to locate an account or order under the details provided in this review, which makes it difficult for us to investigate the delivery status, tracking, or refund properly.

We sincerely apologize for the delay, lack of tracking updates, and the impact this has had on you. Please reach out to us directly at info@getcellu.com
with your order number or the email used at checkout, our team will prioritise assisting you as quickly as possible.

Again, we’re very sorry for the inconvenience and appreciate the opportunity to look into this further and make things right.

Best regards,
Cellu

5぀星のうち1の評䟡

I have been signed up for a


I have been signed up for a subscription that I did not request. Avoid at all costs. This is yet another scam.
I have tried to get them to cancel but with no result as yet.

2026幎1月4日
自発的なレビュヌ
Cellu ロゎ

Cellu からの回答

Hi Christine,

We’re very sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is certainly not the experience we want for our customers, and we would like to resolve this issue as quickly as possible.

At the moment, we’re unable to locate your account based on the information provided in the review. To assist you further, could you please share your order number or the email address used at checkout?

Please reach out to us directly at info@getcellu.com
, and our support team will prioritize your case and ensure everything is sorted promptly.

Thank you for bringing this to our attention.

Warm regards,
Cellu

5぀星のうち4の評䟡

Great customer service

I'm updating my review of Cellu because of their really efficient customer service. The product itself is no good for me because I really don't like the smell. Cellu have been very quick to contact me and ask what the problem is. When I said I can't use the cream because of the smell, and didn't want to return it because of the prohibitive cost, they offered to refund my money. I agreed, and it is back in my bank after just 2 days. I'm very happy with their service, and really wish I could try the product to see if it is as good as they claim. The smell might not be off putting to others - we all have a different reaction to odours!

2025幎12月29日
自発的なレビュヌ
Cellu ロゎ

Cellu からの回答

Hi,

Thank you for taking the time to share your feedback. We’re truly sorry to hear that the scent of the product wasn’t to your liking we understand that fragrance preferences can be very personal.

We appreciate your comments about the ingredients and the texture of the cream, and we regret that the scent affected your overall experience. We’ve also sent you an email previously to follow up and see how we can assist further.

Please know that we take your feedback seriously and have shared it with our product team for review.

Thank you again for reaching out.

Kind regards,
Cellu

5぀星のうち1の評䟡

WARNING to potential customers ⚠

WARNING to potential customers ⚠

This company signs people up for recurring subscriptions but provides NO clear way to cancel.
There is no “cancel subscription” option in the account — only email unsubscribe, which does not stop charges.

I contacted support multiple times — no response.
To stop further charges, I was forced to block my bank card through my bank.

This is misleading and unethical business practice.
The cream itself did absolutely nothing.

Think twice before ordering.

2025幎12月28日
自発的なレビュヌ
Cellu ロゎ

Cellu からの回答

Hi,

Thank you for sharing your experience, and we’re truly sorry for the frustration and inconvenience this caused. We completely understand how upsetting it can be to feel stuck with a subscription and not get the clarity you expected.

After reviewing your account, we can confirm that the subscription has been successfully cancelled, and there will be no further charges moving forward. We’ve also sent you an email confirming the cancellation and offering further assistance.

We sincerely apologize for any confusion around the cancellation process and for the delays you experienced when trying to reach us. Your feedback is extremely important and helps us identify where we need to improve, especially in making subscription management clearer and more accessible.

If you’re open to it, we’d appreciate the opportunity to assist you further via email and address any remaining concerns.

Thank you for taking the time to raise this, and again, we’re sorry for the inconvenience.

Best regards,
Cellu

5぀星のうち1の評䟡

This is a scam!

This is a scam!! Do not order anything as they will sign you up to a subscription which you are then unable to cancel. Any emails bounce back
 STAY CLEAR!

2025幎12月23日
自発的なレビュヌ
Cellu ロゎ

Cellu からの回答

Hi Vania,

We’re truly sorry to hear how upsetting this experience has been for you. We understand how frustrating it can feel when things don’t go as expected, and we sincerely regret any stress or confusion this may have caused.

We want to reassure you that we have already reached out to you via email and have successfully canceled your subscription. There is no active subscription remaining on your account.

Please know that it was never our intention to make this process difficult. We aim to be transparent and accessible at all times, and we’re sorry if this wasn’t reflected in your experience.

If you have any remaining concerns or need further assistance, we kindly ask that you reply directly to our previous email. We’re more than willing to help and ensure everything is fully resolved to your satisfaction.

Thank you for bringing this to our attention, and again, we apologize for the inconvenience caused.

Warm regards,
Cellu

5぀星のうち1の評䟡

The cream never arrived

I placed the order in June 2025 and the cream never arrived. I have contacted them several times, and they always tell me the same thing: that the department involved is handling the issue.
I believe this is a very unprofessional and unreliable company, and I do not recommend it at all.

2025幎6月26日
自発的なレビュヌ
Cellu ロゎ

Cellu からの回答

Hi Lourdes,

Thank you for sharing your experience. We sincerely apologize for the frustration and disappointment this situation has caused you. We completely understand how upsetting it is to wait for an order that never arrived, especially after reaching out multiple times.

We would like to clarify that we have already sent you a direct message confirming that a full refund has been processed to your original payment method. Depending on your bank, it may take a few business days for the amount to appear on your statement.

We truly regret the delays and the repeated updates you received while your case was under review. This is not the experience we want any of our customers to have, and we are taking your feedback seriously to improve both our communication and delivery processes.

If you have any questions or need further assistance, please don’t hesitate to reach out to us. We’ll be more than happy to help.

Warm regards,
Cellu

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