OFX Support. レビュー 7

Took 32 minutes to speak to customer support

Recipient 1
Name: Ruth rekan
Recipient Address: 105 Sutton Place
Recipient Address 2: Bloomfield CT 06002
Recipient Country: United States of America
Amount: LKR 81,926.76
Intermediary Fees: LKR 0.00
Total to Recipient: LKR 81,926.76
Date of Availability: 19th March 2025
Account: 107856104057
Branch:
SWIFT: BSAMLKLXXXX
Bank: Sampath Bank Plc
Bank Branch: Colombo
Bank Country: Sri Lanka
Reference: * my sister
Recipient may receive less due to foreign taxes and fees charged by the recipient’s bank.

I have received outstanding customer support from Fergal Cunnane. He has provided guidance, and assistance on several times of the day and solved the situation. He has also treated me with respect and cordiality. This is the first time as a customer and by this customer experience, I am very happy with the assistance I received.

Disappointed with the company's handling of my latest transaction -- a surprise birthday present for my sister. I have often sent money to South Africa which arrives the next day. Not this time. It still hasn't gone out three days later. Had customer service informed me of such a delay I would have made another plan. I specifically asked them to let let me know if it wasn't going today and I would sorted something out. I have chased several times. I escalated the matter and a team lead phoned me at 5pm. Too late for me to do anything at the close of business on a Friday afternoon. I have no problems with Due Dilligence, My problem is with customer support when I specifically asked them to let me know today. I was not surprised to see a collection of 1* reviews for customer support at OFX.

Unfortunately, I discovered that they moved the spread against me after 11 years as a customer. I tweeted, phoned, and emailed and got a response after 4 days. Promised a call on Monday at 10am. It's now Tuesday 17.00
They have done it to me and a cohort of others. I hope you're not one of the victims , but I have no doubt you are if you use them.
They don't do customer service.

I have had a bad experience with OFX lately, When it all started everything was just great all my transfers went through without a problem until i tried checking up my OFX account online because i sent some funds to a family friend who was not around to check up to see weather the funds has reached his bank account so just when i decided to check my OFX account online i was asked to call them before i could gain access to my account which i did only for one of the workers there to talk to me like i was some criminal for using their service after using it for months with no problems until i got off the phone and sent them an email demanding and asking them about the last transfer i made and made it clear to them about sending my funds back to me if it hasn't gotten to the recipient that was when their manager sent me an email telling me the funds was sent back to them for no reason and i simply asked this guys to send back my funds to my bank account just the same way they debited it out of my account only for the manager to tell me to go to my bank and ask them to make a recall before i get my money , I went to the bank and my bank manager had no idea of what a recall is even though the OFX manager seems to be the only nice person at that department am starting to loose my patient all i want is my money back i have read a lot of cases like this why would you stress people before sending back their funds to them ? You guys better make a ACH wire transfer to my account of the exact funds you debited out of my account i am not interested in dealing with you again all i want is my funds or i will sue you thank you that's all i have to say for now i don't have a customer number or what so ever cause am no more a member so am gonna leave my email address as a customer number you better fix this .

I believe OFX is a serious and safe money transfer company. Disappointing that I had to call four times in two days to finally know that my transaction was not executed because it took 6 working days (plus the 5 days of the money transfer) to do the background verification.
In the transaction tracking it kept saying "in-progress" and no more information was given.
I called three times to the 24/7 number and nobody could say what was going on and why the delay. They promised me to get the information and then call me back, but never did. Finally, at the fourth call I got the reason and the excuses from the agent.
The background check is fair, but I believe they should know (internally, at least!) or let you know in the tracking, or by phone, or through the web site; that background checks can delay the transaction and how many possible days.