Gethik レビュー 108

Gethik からの回答

2025年6月3日

Dear friend,
We’re sorry to hear about your negative experience and truly appreciate your feedback.
We’d like to explain a bit: while our main office is based in the United States, in recent years, we have expanded and opened several large manufacturing facilities in Vietnam. The Sweatshirt you ordered was produced at one of these factories in Vietnam.

To ensure fast delivery, we are partnered with a major international shipping company based in China, which helps streamline the shipping process to your country.

Additionally, the sweatshirt you ordered is designed in a unisex style, and we always include a detailed size chart (attached below) so that our customers can choose the best-fitting size.

However, we understand that our product did not meet your expectations, and we sincerely apologize for that. We always strive to provide the best quality products and services to our customers, and we are disappointed to hear that we fell short in your case. We take all customer feedback seriously and would appreciate your sharing, because this will help us improve our products and services in the future and ensure that we meet the expectations of all our customers.

Once again, we apologize for any inconvenience caused and hope to have the opportunity to make it up to you in the future.

Gethik からの回答

2025年5月27日

Dear friend,
We are sorry to hear about your negative experience.
We would like to explain that we did send you the order details and tracking link so that you could monitor your order. Kindly check your inbox again for the information.

For this product, we typically need 5–7 days for preparation and 15–20 days for express delivery.
Please kindly expect possible delays due to bad weather, national holidays, or other unexpected situations.

As we checked, your order has already arrived in your country.
You can track the order using the following tracking link: https://t.17track.net/en#nums=SDH0071095763

We are also urging the logistics team to expedite the delivery process as much as possible.
Please allow a few more days for the order to reach you.

Once again, we apologize for any inconvenience caused and hope to have the opportunity to make it up to you in the future.

Gethik からの回答

2025年5月23日

Dear friend,
We are truly sorry to hear about your negative experience.
We would like to clarify that we contacted you previously and sent a message on May 17, 2025, including the tracking information and the estimated delivery date. Kindly check your inbox or spam folder again to review that message.

Regarding the product you purchased — the zip hoodie — it is designed to be lightweight, breathable, and moisture-wicking, making it suitable for summer, fall, and early winter wear. This style has been highly favored by many of our customers for its comfort and practicality.

However, we completely understand that the product may not have met your expectations, and we sincerely apologize for any disappointment. We are always striving to offer high-quality products and services, and we truly regret that we fell short in your case.

We greatly value your feedback, as it helps us to improve and better serve our customers in the future. Your experience is important to us, and we want to ensure it helps us grow.

Once again, please accept our heartfelt apologies for any inconvenience caused. We hope to have the opportunity to make it up to you and better serve you in the future.

Gethik からの回答

2025年4月29日

Thank you for taking the time to leave a review. We noticed that you rated us with 2 stars, and we sincerely apologize for any disappointment you may have experienced. Your feedback is incredibly important to us as we strive to improve our services.

Could you please share more details about your experience? We would like to understand what went wrong and how we can make it right. Our team is here to support you, and we want to ensure that your concerns are addressed promptly.

We appreciate your input and hope to hear from you soon so we can work towards a resolution.

Gethik からの回答

2025年4月15日

Thank you so much for taking the time to leave a review.
We noticed that you rated us with 1 star, and we sincerely apologize for any disappointment or frustration you may have experienced. Your feedback is incredibly important to us as we continuously strive to improve our service.

We’ve checked your order MAN-6394, which was placed on April 14, and we did send a confirmation message to let you know that your order was successfully placed. We're very sorry for not responding to your follow-up message in a timely manner — we’ve been experiencing a high volume of inquiries, which caused a delay in our response.

We have now replied to your message, and kindly ask you to check it when you have a moment.
We deeply regret making you feel unheard and are working hard to improve our response time moving forward.

Once again, please accept our sincere apologies for the inconvenience, and we truly hope to have the chance to make it up to you in the future.

Gethik からの回答

2025年4月24日

Dear friend,
We are sorry to hear about your negative experience. Please understand that we use the hot stamping printing technique, which is widely adopted in the industry for its high-quality and durable finish.
As for the material, our 2D Puffer Jacket is crafted with a quilted lining, black cuff lining, and two spacious side pockets for added practicality. It is lightweight and super soft to the touch—a product that has been highly rated by many of our customers.

Additionally, we have carefully studied and developed our US standard size chart to help our customers choose the best-fitting size. If you prefer a looser fit, we recommend simply going one size up from the chart.

However, we completely understand that our product may not have met your expectations, and we sincerely apologize for that. We always strive to provide the best quality products and customer experience, and it’s disappointing to hear that we fell short in your case.

We truly value your feedback, as it helps us improve our products and services for all our customers. Please know that your experience is important to us, and we are taking your comments seriously.

Once again, we apologize for any inconvenience caused and hope to have the opportunity to make it up to you in the future.
Warm regards,