A complete SCAM company. Product is cheap plastic, works extremely poorly. "Customer service" are difficult to get hold off. Had to go via a PayPal claim. When they do respond, they are rude a... もっと見る
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Quick delivery, kept upto date on my order. My second purchase of the tooth brightening powder, does remove stains and a noticeable difference after only a couple of uses, usually use a couple of time... もっと見る
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Order placed 2nd May. 2 emails sent to chase, as next day delivery order not received and order status hasn't changed since the 3rd May (DPD awaiting parcel). No response or update received....or... もっと見る
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Placed an order 17th May and tried to chase up on it numerous times via email, telephone and social pages and not heard a thing. Absolutely disgusting customer service and feels like a complete sc... もっと見る
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企業情報
当該企業による記述
Smirk® is reborn as of November 2024! For over a decade, Smirk® has been proudly serving the people of the UK (and further afield) with dentist-approved oral care products. Our mission is to change the way we treat our teeth, and to do so in a safe, planet-friendly way. Smirk is now under new management since November 2024, and big(and exciting) things are on the way! Hopefully we'll see you along the journey : ) The Smirk Team : )
連絡先
Sharrow Vale Road 2, S11 8YZ, Sheffield, 英国
- hello@getsmirk.com
- getsmirk.com
2.7
期待以下
1235件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 66％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ordered the ultrasonic toothbrush a few…
Ordered the ultrasonic toothbrush a few months ago, sadly it broke after a few months of using it and I got in touch and they sent me a brand new one, couldn’t be happier with the service I received! The teeth whitening powder is great and I love my toothbrush and scale and polish set! Amazing product and customer service:)
2023年11月29日
自発的なレビュー
Smirk からの回答
We're delighted to hear that you had a positive experience with our customer service team and that they promptly resolved the issue with your ultrasonic toothbrush. It's wonderful to know that you're happy with our products, including the teeth whitening powder and scale and polish set. If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out :-)
Good company
Good company. Having issues with clear pay & they are rather rude too.
2023年11月29日
自発的なレビュー
Smirk からの回答
We're sorry to hear about any issues you're facing with Clearpay, and while we are not directly affiliated with Clearpay, we still want to assist you to the best of our ability.
If you're experiencing difficulties, we recommend reaching out directly to Clearpay's customer support to address your concerns. If there's anything specific related to our products or services that we can help with, please let us know, and we'll do our best to assist you. Customer satisfaction is important to us, and we want to ensure you have a positive experience overall.
Great exercise
2023年11月29日
自発的なレビュー
Don't Waste Your Money!
Bought this product in August,now not working.Have tried to contact firm re same which has not been easy,plus no reply to emails sent over past 3 days.Would not recommend this product.
2023年11月26日
Smirk からの回答
Hi Jacqui,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
A complete SCAM company
A complete SCAM company.
Product is cheap plastic, works extremely poorly. "Customer service" are difficult to get hold off. Had to go via a PayPal claim. When they do respond, they are rude and condescending and purposely make the returns process as difficult as possible.
Thankfully, we are covered by PayPal and all they need is a tracking number to prove the item has been returned to the scam artists at Smirk.
Absalute shameful business.
2023年10月1日
自発的なレビュー
Smirk からの回答
Hi Jordan,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Original tooth cleaner and brightening powder
I brought the original tooth cleaner ages ago. Still works, but I have lost the charger. Used in lockdown initially when dentists closed. Also used the teeth brightening powder. Both work well. I do not use in place of a dental hygienist, but inbetween annual appointment with hygienist to help remove plaque.
2023年11月27日
自発的なレビュー
Smirk からの回答
It's great to hear that you've had a positive experience with our original tooth cleaner and teeth brightening powder. Using them as a part of your oral care routine between visits to the dental hygienist sounds like a smart approach. If you ever need a replacement charger or have any more thoughts to share, please feel free to reach out. We're here to assist you and ensure you continue to maintain excellent oral health with Smirk® products! 😁 ~ Matt
Bought the tooth cleaner pro believing…
Bought the tooth cleaner pro believing the fake reviews and fake testimonials.
Please be very aware that this product does very little for teeth, it's about as powerful as a wind up child's toy, it's got no where near enough power to get results.
Unless you had super thick build up of gunk in your teeth in which case maybe, but at that point you'd have gum disease etc and woukd need to go to the dentist.
If you think this will descale your teeth like a hygienists/dentists, it won't. It's too fiddly to do it yourself for a start, the bit to do the flat part of your tooth does literally nothing. The powder might work if used long enough but the tooth cleaner is just a glorified normal toothbrush, ive used it daily - no change.
My teeth aren't bad but they do have a yellow tinge to them which I was hoping this would help but sadly just a gimmick.
The majority of people will get zero results from this tool.
There's alot of false advertising here in general.
Even the reviews don't add up - on here (trustpilot website) their score is 3.7/5 yet on smirks website they have 4.5/5 also from trustpilot.
With zero refunds if you've used the product. What a scam. So if the product does not work, which it doesnt, you cant get your money back. Way to believe in your product.
Avoid.
2023年11月13日
自発的なレビュー
Smirk からの回答
Hi Jordan,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Poor Quality
Poor Quality. Certainly not in line with claims made on the website . I will most likely take this to the advertising authority and report to authorities.
I was so excited to receive. But it's poor quality and overly shakes and intermittent cuts out, likely due to the poor design, is my guess. It's not fit for purpose.
Taking the different heads off, it tricky and I can imagine they would snap in no time, given the low quality plastic. Don't waste your money.
It was only delivered 24 hours ago. I wrote within 24 hours of receiving my delivery. Ive been asked to send a video and they can replace. I just want my money back as it's not fit for purpose. But I have a feeling this could be a circus to get my money back. I wouldn't recommend, but I will seek escalation.
2023年11月23日
自発的なレビュー
Smirk からの回答
Hi Zoe,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Dreadful product
Smirk. It’s pretty blatantly appropriate as brand names go.
Dreadful product. Poorly designed, ineffectual, far less effective than the equivalent tools from Boots at £4.50. Really cheaply made.
I am really disappointed and would like my money back. I intend to go to the Advertising Standards Authority because it is so bad.
I used this once and even on very small superficially stained areas with a little plaque it did absolutely nothing. I tried for about an hour to get used to the device and it constantly switching speeds; it was turning itself on and off, as I (basically) stroked my teeth with a metal tool that clearly wasn’t doing anything and listened to the motor working overtime (and noisily) to power nothing at all.
I wish I had read the reviews prevously and I find the ‘amazing’ reviews highly suss.
This smacks of a prototype that never passed any testing.
2023年11月15日
自発的なレビュー
Smirk からの回答
Hi Sara,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Absolutely obsessed with my Boost max…
Absolutely obsessed with my Boost max kit and the teeth whitening powder . My teeth have came up shades whiter feel so and it leave you teeth feeling extra clean too, best combo!! Will definitely be buying the PAP pro whitening powder once I run out to try. 100% recommend
2023年11月1日
自発的なレビュー
Smirk からの回答
We're thrilled to hear that you're absolutely obsessed with our Smirk Boost Max Kit and teeth whitening powder! It's fantastic that you've noticed a significant improvement in the shade of your teeth and that they feel extra clean. Thank you for your recommendation, and we're excited for you to try the PAP Pro whitening powder when you run out. If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out. We're here to ensure you continue enjoying a radiant smile with Smirk®! 😁 ~ Matt
AVOID
I have used the brush, scalers and powder for more than two weeks and seen absolutely no change.
The quality of the brush is so poor that I have started to doubt the authenticity of the Trustpilot reviews.
This is what I wrote to them originally, and even after regular use for 2 weeks, nothing has changed.
1. Cleaner - it's not easy to change the settings on it or turn it off. It doesn't work when hands are wet and sometimes the sensor is too sensitive.
2. Scalers are absolutely ineffective; they don't do anything and without instructions, they are quite risky to use, especially in the inside of the mouth. (Still useless with instructions via email)
3. Brush - is poor quality and no match for the current product I have
4. Whitening powder shows no difference after nearly a week. (Several weeks now)
2023年10月14日
自発的なレビュー
Smirk からの回答
Hi there,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Save your money pay for a professional hygienist instead .
I have recently purchased . I charged unit for 3 hours as required . As a toothbrush it works but as a descaler ? My own electric toothbrush has more power so I feel disappointed I have basically paid for another electric toothbrush that I didn't need . The whitening powder did leave my teeth and mouth feeling really fresh. However after 5 mins of total use the battery died. I ordered from Facebook.
2023年11月5日
自発的なレビュー
Smirk からの回答
Hi Theresa,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
I’ve got the ultrasonic cleaner + teeth…
I’ve got the ultrasonic cleaner + teeth brightening powder - I LOVE them!
Used the powder 3 times and already noticed a difference in my teeth being brighter and whiter.
Definitely recommend - really good for sensitive teeth also.
2023年10月28日
自発的なレビュー
Smirk からの回答
We're absolutely thrilled to hear that you're loving our Smirk® Ultrasonic Cleaner and Teeth Brightening Powder! It's fantastic to know that you've already noticed a difference in the brightness and whiteness of your teeth, and we appreciate your recommendation. It's great to hear that our products are gentle on sensitive teeth as well. If you have any more feedback or questions, please feel free to reach out. We're here to ensure you continue enjoying the benefits of our products! 😊 ~ Matt
No sensitivity and noticeable results
I used the boost max kit. Only used for 7 days so far and can already notice it's lifting the stains (I drink 2-3 coffees/ teas daily) which I'm pleased with.
Also it's not caused my teeth to become sensitive either which I'm happy about.
Would recommend.
2023年10月29日
自発的なレビュー
Smirk からの回答
Thank you for sharing your experience with our Smirk® Boost Max Kit. It's wonderful to hear that you've already noticed it lifting stains. It is, as a new product, really starting to take off, so this review can only help more people to get those stains gone and their teeth looking whiter! Your recommendation means a lot to us, and we appreciate your trust in our product. If you ever need more assistance or have further feedback, please don't hesitate to reach out. We're here to ensure you continue to see great results! 😁 ~ Matt
Amazing product
Amazing product, I use it everyday and have noticed a huge improvement !! Really kind and gentle to use too. Great value for money, this is the one that gives the best results. Trust me I’ve tried them all!!!
2023年10月26日
自発的なレビュー
Smirk からの回答
We're thrilled to hear that you've had a remarkable experience with our Smirk® product and that it's made a substantial improvement for you. Your feedback on its gentleness and effectiveness is greatly appreciated. Thank you for trusting in Smirk and for your endorsement. If you ever need further assistance or have more to share, please don't hesitate to reach out. We're here to ensure you continue to enjoy great value and results from our products! 😁 ~ Matt
I really do trust in any Smirk product
I really do trust in any Smirk product, from the PAP Whitening Powder to the Ultrasonic tooth cleaner pro I know their products are guaranteed to make my smile whiter! My favourite product is the PAP Powder, being non abrasive, tasting like mint and whitening my teeth after just one use, I will always recommend smirk to someone on their teeth whitening journey, it is an all time favourite brand of mine.
2023年10月20日
自発的なレビュー
Smirk からの回答
We're truly touched by your trust and enthusiasm for Smirk® products. It's wonderful to hear that you've found our PAP Whitening Powder and Ultrasonic Tooth Cleaner Pro so effective in brightening your smile. Your recommendation means a lot to us, and we're delighted to be your favorite brand for teeth whitening. If you ever have more to share or if there's anything else we can assist you with, please feel free to reach out. We're here to ensure you continue enjoying the benefits of our products! 😁 ~ Matt
Amazing products
Amazing products! I am in love with their Ultrasonic Teeth Cleaner Pro. I use the toothbrush every day! I also love the PAP whitening powder. Great brand and great products!
2023年10月20日
自発的なレビュー
Smirk からの回答
We're thrilled to hear that you're loving our Smirk® products, especially the Ultrasonic Teeth Cleaner Pro and PAP Whitening Powder. Your enthusiasm and support mean a lot to us. If you ever need more of our amazing products or have any questions, don't hesitate to reach out. We're here to help you maintain that radiant smile you adore! 😊 ~ Matt
Well that’s pleased me
Well that’s pleased me, just been to the dentist which I always dread even though he’s a very nice man.
He told me my teeth and gums are very healthy and just gave them a clean and polish 😊😊😊😊
I bought a teeth cleaning thing on line a few weeks ago and it’s very good and I think it made a big difference as they were badly stained .
It’s from a company called Smirk
Getsmirk.com
2023年10月18日
自発的なレビュー
Smirk からの回答
We're delighted to hear that your recent dental visit went well, and it's fantastic news that your teeth and gums are healthy. It's reassuring to know that our Smirk® products have made a noticeable difference in improving the appearance of your teeth. Thank you for mentioning our brand, and we're grateful for your support. If you ever have more feedback or inquiries, don't hesitate to reach out. We're here to assist you in maintaining your oral health and a beautiful smile! 😄 ~ Matt
Very happy
I am really so impressed with this product and how it has removed stains from my teeth that brushing just didnt clean! Definitely recommend it!
2023年10月10日
自発的なレビュー
Smirk からの回答
We're thrilled to hear about your satisfaction with our Smirk® product and its effectiveness in removing stubborn stains. Thank you for your recommendation; we truly appreciate your support. If you have any more feedback or questions, don't hesitate to reach out. We're here to ensure you maintain a bright and healthy smile! 😁 ~ Matt
Best Customer Service Ever
Great products.
Have to say they have the best Customer service in the UK !
Very personalised and efficient.
Amazing.
2023年10月14日
自発的なレビュー
Smirk からの回答
Thank you so much for your kind words and for acknowledging our commitment to you. Your satisfaction is our top priority, and we're delighted to hear that you've had a great experience with our products and service (despite the post box damage that i'm glad is now rectified! :-) ) . If you ever have any more questions or need further assistance, please feel free to reach out. We're here to ensure you continue enjoying your Smirk® experience! 😊 ~ Matt
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