Sorted レビュー 398

Sorted からの回答

2024年1月15日

Thank you so much for your positive feedback!

We're delighted to hear that you found our support team readily available and helpful. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!

Best,
Sorted team

Sorted からの回答

2024年1月15日

Hi Michaela,

We're thrilled to hear that you had a positive experience with our customer support! It's great to know that our team was quick to respond and proactively addressed your issue. If you ever have more questions or need assistance in the future, don't hesitate to reach out.

Thank you for your kind words!

Best regards,
Sorted team

Sorted からの回答

2023年11月29日

Hi John,

Thank you for sharing your experience with us. We sincerely regret any frustration you may have encountered and appreciate your candid feedback.

We recognize the importance of clear and transparent pricing and apologize for any confusion caused by the information on our website. We reached out to you to gain a better understanding of the source of the confusion. It appears there might have been a misinterpretation of the German version of our pricing page. That is why we offer an English version of our website, ensuring you can navigate in the language you are most comfortable with.

We also took note of your questions regarding the Kleinunternehmer plan and have provided additional details to offer a clearer understanding on whom this subscription is best suitable for.

We have refunded the fee for the Kleinunternehmer plan that was purchased in error. We hope this helps to rectify any inconvenience caused.

If you have further questions or concerns, we encourage you to continue the conversation via the email thread that we have. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for our users.

Best regards,
The Sorted Team

Sorted からの回答

2023年11月29日

Dear Valikhan,

Thank you for taking the time to share your positive experience with Mariana. We're thrilled to hear that she was extremely helpful in resolving all your issues within just a couple of hours.

Thank you once again for being an active and valued Sorted user.

Regards,
Sorted team

Sorted からの回答

2023年11月20日

Dear Customer,

Thank you for sharing your recent experience, and I want to extend my sincere apologies for the challenges you've encountered. Your feedback is crucial to our improvement efforts, and I'm truly sorry for any frustration you've experienced.

I understand your concerns about the application of tax knowledge within our platform, and I want to assure you that we take this matter seriously. Your detailed feedback about our responses and your diligent efforts to follow instructions are appreciated.

We tried to use the Trustpilot feature to request further information from you, however, you did not reply. I would like to express our commitment to resolving your concerns and ensuring your experience with us is satisfactory.

Please feel free to reach out directly to our support team with any additional details or questions you may have. We value your input and are dedicated to addressing your specific needs.

Thank you for your understanding, and we look forward to the opportunity to assist you further.

Best regards,
Sorted Team

Sorted からの回答

2023年10月2日

Dear Flavio,

Our team wishes wants to extend sincere apologies for the difficulties you've faced while using our platform for your tax report submission. We understand the frustration and inconvenience this situation has caused you.

As we communicated to you privately, we regret to inform you that the specific circumstances surrounding your Income tax return (Einkommensteuererklärung) 2022 submission are beyond the capabilities of our platform. We recognize the disappointment this may have caused, especially considering that you were able to successfully submit other required tax reports successfully.

While we are unable to provide a technical solution for your specific situation, we have reached out to you to see if we can help or reach a resolution. We also take your feedback seriously and appreciate your understanding throughout this process. Your experience highlights an area where we can improve our communication and better manage user expectations. To address this, we are actively working on providing clearer guidelines to help users identify situations where Sorted may not be suitable for their specific needs.

Once again, we apologize for any frustration you may have experienced, and we are dedicated to enhancing our services and communication based on your valuable input.

Regards,
Sorted team

Sorted からの回答

2023年8月16日

Hello,

Thank you so much for your review! We're thrilled to hear about your positive experience with Mariana Corona. It's wonderful to know that she was able to swiftly address your inquiry.

Your kind words are a true testament to the level of service we strive to provide, and we're glad to have you as a valued supporter of Sorted. We'll make sure to pass on your appreciation to Mariana and acknowledge her efforts.

Thank you once again for your support and feedback!
Best,
Team Sorted.

Sorted からの回答

2023年7月6日

Hello,

Thank you for taking the time to provide us with such a detailed review. Your feedback is extremely valuable to us. We apologize for the inconvenience you experienced with the recent changes. Deel.com is in the process of integrating Sorted features into its platform, aiming to make all of the Sorted features available on Deel. At Deel.com, we have introduced a tax advice section to assist you with submitting your Gewerbesteuer to the tax office. Our tax consultants are available to provide the necessary support and guidance in this process. We understand the importance of this service for our users and have taken steps to ensure that you have the assistance you need to fulfil your tax obligations.

We also understand your concerns regarding the collection of personal information. Different companies may have different policies in place, and as part of Deel's platform requirements, we are obligated to collect certain information from all our users. This is because such users will probably get hired by companies worldwide through Deel, so we need to verify their identities carefully. However, your feedback on this matter is highly valuable to us, and we are actively working to minimize the information required during the sign-up process, especially for Sorted users who solely join Deel for tax advice requests.

We have also reached out to you privately to address your feedback in more detail.

Thank you.
Team Sorted

Sorted からの回答

2023年7月5日

Hi,

Thank you for your positive review! We're glad to hear that our tool has been easy to use and offering good support and documentation.

Best,
Team Sorted.

Sorted からの回答

2023年7月5日

Hi Aleksandra,

Thank you for your feedback and for sharing your positive experience with our service. We apologize for the inconvenience caused by the persistent TrustPilot review pop-up. Your satisfaction is important to us, and we are committed to improving your experience with Sorted.

Best,
Team Sorted

Sorted からの回答

2023年7月3日

Hi Elad,

Thank you so much for your fantastic review! We're thrilled to hear that Sorted has been the best thing to happen to freelancers like yourself.

Best,
Team Sorted.

Sorted からの回答

2023年7月3日

Hi,

Thank you for the great feedback! We're glad to hear that our service has provided you with comfort and ease in managing your finances.

While we currently don't have mobile availability, we appreciate your suggestion and will consider it for future enhancements.
Best,
Team sorted.

Sorted からの回答

2023年6月26日 に更新

Hello,

Thank you for your kind words! We're thrilled to hear that you're finding Sorted very useful.

Best,
The Sorted team

Sorted からの回答

2023年6月26日 に更新

Hi Alexandre,

Thank you for your great review! We're delighted to hear that our tool has been a time-saver for your tax declarations. We appreciate your feedback, and we'll continue working to make improvements and provide an even better experience.

Best,
Team Sorted

Sorted からの回答

2023年6月19日 に更新

Hello Anna,

Thank you so much for your amazing 5-star review! We're thrilled to hear that Sorted made your first Umsatzsteuervoranmeldung a breeze. We strive to provide a platform that is easy to use. Your kind words and recognition mean a lot to us.

Best,
Team Sorted.

Sorted からの回答

2023年6月7日

Hello Selin,

We wanted to take a moment to express our sincere gratitude for the fantastic review you recently left for us. Your feedback means a lot to the entire team here at Sorted.

Sorted からの回答

2023年6月2日

Helo Angel,

Thank you for your kind words! We are glad that you found our product straightforward and easy to understand. Our goal is to make your tax reporting easier and more efficient for everyone.

We appreciate your feedback and look forward to hearing about your continued success.
Best,
Team Sorted.

Sorted からの回答

2023年5月30日

Hi,

Thanks for the 5-star review! We're thrilled to hear that you're finding Sorted easy to use and that it's helping you with your taxes. We appreciate your support!

Best,
Team Sorted

Sorted からの回答

2023年5月23日

Hello Sandra,

Thank you for the positive review! We're glad our product is meeting your expectations and needs of managing invoices!

Best,
Team sorted.

Sorted からの回答

2023年5月17日

Hello,

Thanks for the 5-star review! We're thrilled to hear that you're finding Sorted easy to use and that it's helping you organize your recipes.

We are committed to providing our users with the best possible experience, and we will continue to work hard to ensure that our product meets your expectations.

Best,
Team sorted.