Sunday レビュー 

Company does not stand behind their products. Stick to Scotts and other brands. At least they will honor their products

JULY 19, 2024 UPDATE: I appreciate the reply below from Sunday. As that person mentioned, some initial clarity would've saved me some frustration, but hey, I'll take late over never any day.

MY ORIGINAL POST: I can't yet speak to the quality of their products, but I am NOT impressed with their customer service. Here's what happened.

On June 16, 2024 (Father's Day), I purchased a Sunday subscription at 4:03 PM. Right after I submitted the order, I noticed that I had failed to enter the 20% off Father's Day discount code. So, I emailed them at 4:20 PM (17 minutes after I purchased my subscription) to notify them of my mistake. In that email, I said:

"I just signed up for Sunday. After checkout, I realized that I failed to apply the FATHERSDAY discount code. Should I cancel this order and reorder from scratch, can you guys process a partial refund in the amount of the discount ($75.20), or should we go another route? I’m good however you guys want to do it."

The next day, they said, "I'm sorry to hear that you failed to include the discount code at checkout! Unfortunately, we're unable to retroactively alter discounts at this time, but I've issued a one-time $10 store credit to your account for the inconvenience."

I replied, "Thank you for getting back to me. I appreciate the $10 credit, but I missed a $70 discount because I didn’t enter the discount code. I emailed you guys as soon as I placed the order and noticed that I didn’t apply the discount code. It seems that there should be some way to work this out so that I receive the discount. If that’s not something you can do, is there someone else who can help me? Thank you!"

The next day, another employee replied, "We understand how important it is to receive the full discount. While we are unable to switch the coupon code used for your order, we can offer an additional $30 in store credit to make up for the missed discount. We hope this helps, and we appreciate your understanding."

I replied, "Thank you for getting back with me. If the feedback helps, I know that you guys can figure out how to give me the discounted rate. So it’s not an issue of capability, but of willingness. And you guys don’t seem willing to give me the 20% discount even though I (1) signed up in time to receive it and (2) notified you just minutes after purchase of my failure to enter the discount code during checkout. If the $30 store credit is all you guys will do, then so be it, but I own a business that’s much smaller than yours, and I don’t treat my clients this way because it: (1) Stinks, (2) Unnecessarily frustrates my clients, (3) Makes me look petty, (4) Ensures they’ll stop doing business with us as soon as possible, and (5) Costs more money than it saves. Thank you for hearing me out."

I sent that response on June 18, 2024, and I haven't heard anything from them since. So, instead of working with me to give me the Father's Day discount for the purchase I made on Father's Day, they offered to discount my future purchases by approximately half that amount. Yeah, no thanks. With customer service like this, there won't be any future purchases, even if their products give me the best lawn in the neighborhood.

According to getlatka.com, Sunday's team of 115 people raked in $27,500,000 in 2023, but with the kind of pettiness they've shown me, you would think giving me the Father's Day discount would have drained their bank account of its last $75.20. Ridiculous.

I am feeling scammed. All charges were made within a week… all delivery dates were missed. The shipment 2 (2/2) is missing since 06/19. Shipment 3 was sent on 06/23. Everything is reported as “damaged” in UPS. Seriously Sunday Team?
Less emails (daily salesy bs) and more accuracy to your valuable customers please.

Cancelled over a year ago. Get Sunday shipped and placed a $279 charge on my credit card last week. Called customer service and was told they could NOT refund the charge or take back the fertilizer. COMPLETE FRAUD.

Amazing customer service with knowledgeable individuals that make lawn care a breeze.

When I moved into my new house, the lawn was crazy and patchy. I’ve been using Sunday for about a year and my lawn looks fantastic. And the kits come with instruction that’s fairly easy to use… the best part is that I’m way more educated and have a better sense for my yard… what it needs and how to be a good steward of my little piece of earth. I’m a Sunday Fan! Try it and don’t be surprised when you lawn better!

I've used Sunday since 2022 when I moved into my new home... The lawn was in rough shape and I had no clue where to begin. Sunday sent me fertilizers and I sprayed them on my lawn for the full year. It brought back the green grass and I haven't had to think about what to do and when to care for my lawn in over 2 years!

I started using Sunday last year. My lawn was dry and full of weeds. Using their Bermuda Seed, Fertilizers and Weed control this year my lawn was fast to green up with minimal weeds. That tip on overseeding to crowd out weed really worked, just takes time! And to do it naturally pesticide free that's a win for me!

We've had the pleasure to use Sunday products in our garden and we really appreciate the amount of customer support and prompt delivery that we receive. The products are well described and have great instructions and have helped our garden flourish. Would recommend anyone.

We love Sunday! So easy to use - you literally just hose it on. And I like that it’s safe for my dog and kid. We even tried their garden fertilizer and pest control. Couldn’t be happier!

If you fall for this smilingly great idea keep an eye on your chemical bag. There's a great chance you're just walking around watering the lawn and not getting any chemical through the sprayer. You would think if someone was going to go to the trouble to build a lawn care company an effective application sprayer would be high priority. Not with these guys.

The stuff they sent me did nothing to help my lawn. A year later, they mailed more stuff to me without giving me a heads up first. When I told them I wasn’t aware of the annual subscription, they said I can’t return what they already shipped. Really unhappy with the product and the business model.

Wanted to buy using coupon code they just sent but it doesn't work for the starter kit?? No restrictions stated. Oh, and the website isn't loading. Help.

Great products! i really enjoyed using them for my lawn.