GetTested.us レビュー 13

GetTested.us からの回答

2025年9月11日

Hi Daniel,

Thank you for your kind words! We’re so glad to hear you found our support responsive and helpful 💙😊

Best regards,
GetTested

GetTested.us からの回答

2025年9月8日

Hi Rosie and thank your for your review,

We’re sorry to hear that the courier delivered the wrong package, but we’re glad to know that the issue was resolved quickly and you received your refund.

Thank you for sharing your feedback. 💙

All the best,
GetTested

GetTested.us からの回答

2025年8月25日

Thank you so much, Nathan 😊💙

We’re really happy to hear that you found our website well designed and easy to understand 🧬🔬

Your feedback means a lot to us!

All the best,
GetTested

GetTested.us からの回答

2025年8月25日

Hi Mya and thank you for your kind words 🙏

We’re so happy to hear that you had a smooth experience with both customer service and shipping!💙

Wishing you all the best,
GetTested

GetTested.us からの回答

2025年8月20日

Hi John,

We never delete a test without reason. Tests are only removed if they are invalid, for example if the sample was too old, insufficient, or hemolytic. In these cases, we always send an email explaining and asking you to provide a new sample. Please kindly check your inbox as well as your junk/spam folder.

If you haven’t received any replies to your emails, that sounds very unusual – please double-check that you didn’t send them to a no-reply address. We have not been able to find any unanswered emails this old in our inbox or spam.

To help us resolve this for you, please update your review with your order number so that we can reach out to you via the email address linked to your order. You are also welcome to include an alternative email address if you prefer.

Trustpilot should also have sent you a request for more information – if you did not receive that either, it could be due to a spam filter in your inbox. Otherwise, you can manually update your review via their website with the requested details.

We would very much like to help you get this sorted out.💙

Kind regards,
GetTested

GetTested.us からの回答

2025年8月19日

Hi Aniyah, we want to reassure you that we are not a scam 💙

If your package has been stuck in NC for four days, that is unfortunately an error on FedEx's side and might be due to a sorting error.

We would very much like to help you resolve this and contact FedEx to get the package moving again if it has not yet been delivered. Please kindly update your review with your order number or reach out to us directly, so we can look into this for you.

Thank you for your understanding 💙

Kind regards,
GetTested

GetTested.us からの回答

2025年8月11日

Hi Shaun,

That sounds very unusual. Please update your review with your order number or email address so we can look into this and contact you directly.

We normally reply to emails within 1–2 business days, though it can occasionally take a little longer during public holidays.

Usually, if you haven’t received a reply within that time, it’s just a matter of waiting a bit longer. If you could update your review with your details, we’ll be able to find your order and help you. Thank you.

All the best,
GetTested

GetTested.us からの回答

2025年8月11日

Hi,

Please feel free to contact us by email and send us a clear photo of your test so we can take a closer look. Some of our rapid tests have what’s called a cut-off value, which means that a faint line is not considered a positive result but rather at the borderline. This is also stated on the interpretation card included with your test. In such cases, we recommend repeating the test.

It’s also important to remember that this is a screening test. A rapid test should not be used as the sole basis for diagnosis — any positive result should always be confirmed with a laboratory test, which is also stated in the pamplet.

Without seeing your test, we unfortunately can’t know exactly what happened, but false positives can occur for several reasons, such as cross-reactions with other microorganisms, recent vaccinations, or reading the test after the recommended time.

If you email us with a photo of your test, we’ll be happy to help you further.

Kind regards,
GetTested

GetTested.us からの回答

2025年8月11日

Hi Michael,

Thank you so much for your kind feedback! 😊

We’re glad to hear that we could respond to your questions and help you promptly. If you ever need anything else, we’re always happy to assist. 💙

Warm regards,
GetTested

GetTested.us からの回答

2025年7月28日

Hi Janae,

Thank you so much for the lovely review! We're thrilled to hear you had a great experience with our customer service.

You're always welcome back anytime.

Kind regards,
GetTested 💙

GetTested.us からの回答

2025年6月26日

Hi Thomas,

Thank you so much for your kind review! 😊

We’re glad to hear the test kit arrived quickly and that you’ve got it on hand for when you need it. If you ever have questions or need a different type of test, we’re always here to help.

Wishing you good health! 💙

All the best,
GetTested

GetTested.us からの回答

2025年4月17日

Thank you so much Jon for your kind words! 😊

We’re thrilled to hear that Christian could step in and help you get everything sorted – that’s exactly the level of support we aim to provide. Going the extra mile is just what he does! 💙

Thank you again for sharing your experience – we truly appreciate it!

Warm regards,
GetTested

GetTested.us からの回答

2025年3月28日

Thank you for your review — we hope you receive your results very soon! 😊

Kind regards,
GetTested 💙