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Gift Basket レビュヌ 

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TrustScore 5段階評䟡の3

3.2

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5぀星のうち5の評䟡

Very prompt delivery. Was delivered in Brisbane the day after it was ordered online from Melbourne. The recipient advised the delivered hamper of champagne, cheeses, fresh fruit and nibbles, was prese... もっず芋る

5぀星のうち1の評䟡

I ordered Easter Basket to sent to my grandies in NSW, as we live in Vic.... what they received was not what I ordered, just a pathetic & frugal version & barely be valued at $25. Having checked my r... もっず芋る

5぀星のうち1の評䟡

I opted for a Mystery Hamper as the claim was they would curate one to suit the sentiment in the card attached, ‘trust us to make it special’ was their promise. I chose this as it was sent as a comf... もっず芋る

5぀星のうち5の評䟡

This turned out to be a fantastic way to give a special present to my mum who lives interstate. She loved the wine and chockies and said it all came in a beautiful box. Delivery was as planned on the... もっず芋る

䌁業が回答したした

䌁業情報

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 54115851057

  1. むベント・゚ンタヌテむンメント

圓該䌁業による蚘述

Gift baskets gift hamper delivery Australia wide, gourmet hampers, Valentine's day gifts, Birthday gifts, get well gifts, new baby gifts, fruit basket, chocolate bouquets % %

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3.2

たあたあ

TrustScore 5段階評䟡の3

2517件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.2

すべおのレビュヌ

(2,517)

過去12か月のレビュヌ数: 6件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Excellent

Excellent, very happy, would definately recommend and use again.

2021幎11月16日
Gift Basket ロゎ

Gift Basket からの回答

Thank you so much Judy! We really appreciate your kind review, looking forward to seeing what basket you choose next :)

5぀星のうち5の評䟡

Happy customer

Good packaging. Fast delivery really happy with it.

2021幎11月15日
Gift Basket ロゎ

Gift Basket からの回答

We are so happy to hear you were pleased with everything. Thanks so much for the positive review

5぀星のうち5の評䟡

Recipient was very happy with the gift

Recipient was very happy with the gift. She sent me photo of the gift which looked like good value.

2021幎11月15日
Gift Basket ロゎ

Gift Basket からの回答

Thanks so much for your positive review Joy! I'm glad you were pleased with the service and value - All the best

5぀星のうち5の評䟡

All very easy

All very easy, arrived on time and to the correct address. Recipients were happy.

2021幎11月15日
Gift Basket ロゎ

Gift Basket からの回答

Thanks Lana! We are so glad your recipients loved their basket

5぀星のうち1の評䟡

Gift basket for seriously ill Aunty in


Gift basket for seriously ill Aunty in hospital in WA not delivered. Item i am told was refused delivery in a hospital they had the patient name, ward name & bed number then the courier left it at the post office. I am still waiting for a credit even though this company admits this item has not been delivered and they can't understand why the courier didn't deliver it at all, then left it at the post office. Not happy and at a time when I'm worried about my Aunty and can't get into WA to see her. Terrible service. Lucky the hamper wasn't flowers can you imagine being delivered dead flowers!

2021幎11月15日
Gift Basket ロゎ

Gift Basket からの回答

Hi Christine, thank you so much for your time over the phone today! I would once again like to extend our apologies in regards to the delivery issues your order experienced, it was definitely one that we do not experience and is an incredibly rare delivery case. Once this was brought to our attention we lodged a delivery dispute right away with Star Track and requested for a redelivery to be made ASAP to an alternate address that was then not made. We made this request as quickly as we could and Star Track informed us that an investigator would be lodging the request, after that Star Track made no further updates with us and since then the parcel has not been able to be located within their system. We are so sorry this happened with your order and is unfortunately, one of those cases that become unpredictable and out of either of our control. We have refunded you the cost of your basket as your Aunt has still not received her order and the package is now likely to have been lost in transit. Our Kindest Regards and All the best - The GiftBasket Team

5぀星のうち5の評䟡

Cheering up friend in hotel quarantine

Gift basket for returned traveller in hotel quarantine.

Item was exactly as described. Arrived on the scheduled day. The recipient was very happy to receive as a surprise gift. Service was great 👍

2021幎11月15日
Gift Basket ロゎ

Gift Basket からの回答

Hi Cathy! We are so happy we could help you arrange something for your friend in lockdown. It's the perfect little pick me up to receive in times like these. All the best!

5぀星のうち1の評䟡

Very poor customer service

I had the worst experience with this company. My hamper was not delivered on time and it was extremely late. What was delivered was not what I asked for. And the company was very difficult to deal with.

2021幎11月14日
Gift Basket ロゎ

Gift Basket からの回答

Hi Carla, we sincerely apologise for the many issues your order had in terms of delivery delays. The initial delivery to your recipient was not able to get there on time unfortunately due to the current delivery delays in the postal system, we then agreed to return this basket back to our warehouse and get a new once sent to her home address - once the original order had arrived back to us. This process took a few days and as soon as it was received a new order was organised and sent to the alternate address. Unfortunately this order was also delayed due to the significant delivery backlogs in many depots in both NSW and VIC. We had kept in contact over emails and with Star Track in order to update you as best we could in terms of the status of the delivery. We apologise in regards to the delay both of your orders experienced, however unfortunately it is something we are unable to control in this current environment. All the best - The GiftBasket Team

5぀星のうち5の評䟡

Quick and Efficient

Very smooth process. Placed order on Friday night from NZ for delivery in AU. Order despatched on Sat and delivered on Monday. Recipient very happy with product quality.

2021幎11月12日
Gift Basket ロゎ

Gift Basket からの回答

Thanks! We are so happy your recipient was thrilled with the basket

5぀星のうち2の評䟡

I was disappointed the basket was not


I was disappointed the basket was not delivered on the date specified as I specifically asked to be called if no one was home, I did not get a phone call nor was a note left in the mailbox indicating the basket could be picked up at the nearest post office.

2021幎11月12日
Gift Basket ロゎ

Gift Basket からの回答

Hi Andrew! Our sincere apologies in regards to the delivery issues your order experienced. Due to the current uncertainty in the postal system it is very hard for us, like it is for many other companies to predict and guarantee delivery dates as postal backlogs and delay times are changing daily. This is something we try our very best to advise our customers of by placing a compulsory acknowledgment at the checkout before an order can be made - stating that our delivery date calendar function is to only be used as a guide. In regards to the driver not calling upon delivery attempt unfortunately this i not something drivers always have the ability of as they are not given company phones to use. They use they tracking link system to keep everyone informed and aware of the delivery status that is emailed to our customers upon dispatch. We do sincerely apologise on behalf of Star Track that this caused an extra delay in delivery, however we hope your recipient was still able to enjoy the basket you ordered for them!
All the best - The GiftBasket Team

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