Really impressed with the gourmet food hamper I ordered. Great selection of sweet and savoury treats, packaged beautifully with free gift wrapping which was a nice touch. Arrived on time and in perfec... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Gift Packs Acceded expectations, also were delivered in top condition, our daughter in law was thrilled so, as a belated birthday gifts the in-laws and Nana have been redeemed. Also we are able agre... もっと見る
企業が回答しました
AMAZING Service!!! Arranged a gift hamper for a friend in Mangawhai via email/website from Melbourne Australia. Karina was beyond helpful and happily returned my emails promptly even after hours. She... もっと見る
企業が回答しました
First all they received my order on Friday but did not dispatch it until Tuesday and the person did not receive it until Wednesday. They should not mention same day delivery if it takes them 4 days. S... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are passionate about NZ products and delicious artisan foods - every gourmet food is taste tested before we select it for our gorgeous food hampers. We are a small family-owned & operated business based in Auckland, New Zealand. We love all things beautiful and fashionable and hope that our selection provides the perfect gift or gift idea for you.
連絡先
Mount Wellington, 1060, Auckland, ニュージーランド
- info@giftloft.co.nz
- giftloft.co.nz
4.7
優良
272件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Perfect gift for our son-in-law
Perfect gift for our son-in-law, speedy service & delivery, friendly & helpful customer service - great value, he was rapt. Thank you.!
2022年5月28日
The Gift Loft からの回答
Thanks Maureen :)
Good customer service
Thanks for the prompt resolution. Really appreciate you sending a replacement.
2022年5月25日
The Gift Loft からの回答
Hi Shiril, as per our email trail and the parcel tracking, I am so sorry, the driver delivered this to an incorrect address. This has never happened before and I am told it was due to the depot using relief drivers as a result of Covid. As per my earlier confirmation we have dispatched a replacement gift today on a different courier service following the original courier company being unable to retrieve the gift from the other address. Sorry for the delay, it is very upsetting for us too as most people are honest and occasionally we are given an incorrect address and the people who receive it always phone to tell us they have received a gift that is not for them. Unfortunately that wasn't the case this time.
Gift Packs
Gift Packs
Acceded expectations, also were delivered in top condition, our daughter in law was thrilled so, as a belated birthday gifts the in-laws and Nana have been redeemed. Also we are able agree on being very happy having seen in photos, provided by the DIL
2022年5月25日
The Gift Loft からの回答
Thanks Karen, you chose beautiful gifts! We're glad your DIL was happy with them :)
The Gift Loft からの回答
Thank you!
Totally excellent service to my family…
Totally excellent service to my family in NZ, including a call back to tell me that I hadn't included a message, thanks very much and I will be using you again soon.
2022年5月23日
The Gift Loft からの回答
Thanks so much Susan :)
parcel was not received by recipient
2022年5月23日
The Gift Loft からの回答
Hi Hasina, as per the email I sent you, the parcel was delivered today following a delay due to the sudden absence of multiple staff from the NZC Wellington team as a result of Covid. This was unfortunately beyond our control and we are sorry for the inconvenience.
Excellent quick delivery
Excellent quick delivery. Gift arrived safely to a recently delivered mum of triplets at SCBU in Whangarei hospital. She was delighted and appreciative. Thanks so much. Would highly recommend.
2022年5月23日
The Gift Loft からの回答
Great to hear, thanks Frances :)
Gift delivered on time and as…
Gift delivered on time and as described. Perfect for me, I live in Canada with most of family still in NZ
2022年5月16日
The Gift Loft からの回答
Thanks Steven :)
Thankful for great service
Please with the easy process in buying and the gift being delivered so prompt.
2022年5月15日
The Gift Loft からの回答
Thanks Syana :)
Birthday Gift
I bought my gift in England for you to deliver on the 12th May.
My friend received it on the 11th May. .Everything happened as you said and my friend was absolutely delighted with her gift .I would highly recommend
the Giftloft..
2022年5月14日
The Gift Loft からの回答
Thank you :)
Gift was lovely once she received it
Gift was lovely once she received it, next day delivery ended up being 3 days later
2022年5月11日
The Gift Loft からの回答
Hi Denise, we received your order after our order cut-off of 2pm (displayed in multiple places on the website), on a Thursday meaning we had to dispatch this on a Friday and as per our website, couriers don't guarantee weekend deliveries so this should have been delivered on the Monday but it was one day late and arrived on the Tuesday. Unfortunately there are still some delays with the courier network that are out of our control. We are glad the recipient enjoyed the gift.
The Gift Loft からの回答
Thanks Karen. Unfortunately there are still some courier network delays out of our control so we prefer to deliver a day early than a day late if delivery can't happen on the chosen day.
An exceptional company to deal with
An exceptional company to deal with! They have great options in terms of gifts. They provide regular updates about the shipping. The gift was beautifully wrapped. It takes the stress out of sending a gift. Thank you so much!
2022年5月8日
The Gift Loft からの回答
Thanks so much Samantha :)
The gift package really hit the mark as…
The gift package really hit the mark as it was designed to cheer a tired mum who was dealing with a house lot of Covid, herself included.
Easy process and quite seamless, will definitely use again .
2022年5月5日
The Gift Loft からの回答
Thanks Ken, great to hear the gift hit the mark as intended!
Great selection of gifts
Great selection of gifts. My order was delivered very quickly and I received lots of tracking updates along the way!
2022年5月3日
The Gift Loft からの回答
Thanks for the review Katherine :)
Excellent product- bought a swaddle…
Excellent product- bought a swaddle sack and headband set for a baby gift. Arrived the next day beautifully wrapped. 100% would use again!!! Thanks 😊
2022年5月3日
The Gift Loft からの回答
Thanks so much Caroline :)
Excellent service gift beautifully…
Excellent service gift beautifully wrapped and delivered very quickly
Gift ideas good too
2022年5月2日
The Gift Loft からの回答
Thanks Juliet :)
the lady receiver loved it.
2022年5月1日
The Gift Loft からの回答
Thanks Alan, so glad the gift was loved by the receiver :)
Still not delivered
I ordered the gift basket on 25.04.2022 and requested it be delivered on 28.04.2022. According to the track and trace info it was picked up by the courier in Wellsford and is still there. I understand also with COVID there are delays however I also ordered 3 other gift baskets on the same day from other retailers destined for the same address and they have all arrived so I believe that argument doesn’t really stack up, as one of the gift baskets came from Hamilton. It’s very embarrassing that other members in the house have received their baskets except for one. Obviously I can’t comment on the quality of the basket because the recipient hasn’t received it. Very poor service and not impressed.
2022年5月1日
The Gift Loft からの回答
Hi Wendy, thanks for taking the time to write a review. We received your order just after midday on the 26/4/22 and as you know we dispatched the order on the same day. Unfortunately we are still finding that we have the occasional order that is held up by the couriers, mainly in Auckland areas. We track these daily and contact the couriers daily to query any delays. I had asked for any reasons for this delay and was only told they had high volumes in the area at the time. (We use various different couriers based on the delays their dashboards show us at the beginning of each day.) We have been told this will be delivered tomorrow at the latest and will be following up again tomorrow to check the status. If for any reason it is not delivered tomorrow, we will send a replacement gift on an overnight service with a different courier. We will include an apology note from us regarding the delay.
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