GiroSportDesign レビュー 40

Bought an expensive helmet for my boyfriend and it was too small so I sent it back for an exchange. It took the company over two months to tell me they didn’t have it in stock, after countless emails from me. Don’t waste your time with this company, they are a joke and there are so many better brands out there that are worth the money.

I have been waiting nearly two months for an order. I ordered the imperial cycling shoes on discount. Been calling most weeks and no one seems to be able to provide any information,

Similar experience as another reviewer. I have not had an actual bad experience with the quality of the products when I order from other reputable suppliers, but do not order directly from their site. Ordered cycling shoes from Giro and was told they would be shipping in 8 days. It has now been a month. The shipping itself says “shipped” a couple weeks ago, but FedEx reported that only the label has been created and they have not received any merchandise. Customer support does not respond to any emails or inquiries.

Bought an expensive Giro smart helmet. Tried it on once and the visor hit my nose. Followed their return policy (submit a form on their website) and never heard back. I emailed, never heard back. I called the customer service number on their website and the message literally said said they were in a meeting and to call back later. Seriously? I followed up with another email and got a response. They said I will be receiving a “return stamp” from fedex soon. We’ll see. If I don’t get that and my return, I will need to dispute with my credit card. Unbelievably disappointing given that Giro is a well-known and established company. Shaking my head. I’ll edit this review if I ever get my return resolved.

Ordered a pair of cycling shoes from Giro on sale. Their website said the order would be delayed in shipping for a few days due to moving to a new warehouse. Then another email saying it would be 2 weeks. Weeks later nothing ships. I contact customer service, they tell me to keep waiting. Another week goes by, nothing. Customer service stops responding until another week goes by and I threaten to file a dispute with my credit card. Finally Giro gets back to me and says "Sorry, the HELMET you ordered is out of stock. The order can't be fulfilled." I ordered SHOES, a MONTH ago. No coupon to get something else, no offer of a replacement at a similar price. Nothing. Terrible customer service. I won't ever order from Giro again.

Purchase a pair of replacement snow goggle lenses on Jan 3, 2026. It was defective with an air bubble in the lens. Contacted Giro for a replacement/refund. A month later I am still hassling with them to get this corrected. Different story everytime I call--"our warehouse is reorganizing", "they are out of stock". Needed these goggles for a ski trip and I asked for expedited handling of the order-"sorry we can't do that". Bad quality, bad customer support. Never again.

Habe 8 Jahre alte Skibrille wo das Band gerissen ist. Habe bei Giro CH angerufen und gefragt, ob Sie das Band noch auf Lager haben. Im Webshop habe ich nämlich nichts gefunden. Die Kontaktperson hat mir freundlich gesagt, dass Sie genau dieses Band nicht mehr hätten, mir jedoch von einer anderen Brille ein Band zuschicken könnten. Auf die Frage wie viel das kosten würde, sagte man mir: nichts! Das Band war am nächsten Tag im Briefkasten. Ich habe selten so einen hilfsbereiten Kundenservice erleben dürfen. Zumal ich die Brille über ein anderes Sportgeschäft bezogen habe und weder ein Beleg oder sonst etwas vorweisen musste. Die nächste Brille wird sicher wieder eine Giro🙏👍

Ware ist nicht gut verarbeitet, Kundenservice gar nicht hilfreich.

Dopo caduta in bici con casco Giro sistema MPS Helios Sperical, acquistato solo dopo 4 mesi, ancora in garanzia con danno neurologico, ho inviato tutta la documentazione. Nulla

il casco non ha garantito la mia salute e sicurezza ;
brutto trauma cranico.

Diffidate di questa azienda

L' unica scarpa che in 15 anni di ciclismo si rompe la suola in carbonio??!!

Fatta la segnalazione Agosto 2015 ad Ottobre 2025 niente si e' mosso.

Dicono che essendo stata comprata in un negozio la pratica non era loro.

L uno scarica sull altro.

Ditta Giro se avevate un poco di rispetto per il vostro cliente risolvevate la problematica(facendo la sostituzione delle scarpe) ma e' evidente che l attenzione a cliente non e' una vostro priorita

Ovviamente avete perso un cliente per sempre

Cordiali saluti

Extremely poor customer service. At the time of order, Giro offered a free gift if you spent £139 or above (I spent more than this). I was not offered the free gloves at checkout, so proceeded with the order anyway and contacted customer services.

Customer services were EXTREMELY slow at responding, around 2-3 weeks for each email I sent, despite the fact they promise a response in 1-2 days on their site. After around 2 months of contacting them, Giro flat out denied the promotion ever existed. This is untrue - there is a post on their Facebook page from the time advertising the exact same promotion.

Enttäuschend – weder Qualität noch Kundenservice stimmen.
Ich habe einen Giro-Helm für 220 € gekauft – und schon ab dem ersten Tag löst sich die Verschlussschnalle ständig, egal wie fest man sie zieht. Der Helm sitzt nicht richtig und bietet dadurch kein sicheres Gefühl.
Ich habe den Kundenservice über die offizielle Webseite kontaktiert – leider kam bis heute keine Antwort. Für diesen Preis erwarte ich deutlich bessere Qualität und vor allem einen funktionierenden Support. Sehr enttäuschend.

Ich habe zwei Helme bestellt. Einer davon war ein Anderes Modell als bestellt! Über den Versandfehler wollte ich den Kundenservice erreichen. Das ist mir bei allen nationalen wie auch internationalen Kontakten nicht gelungen!
Warteschleife oder "Nummer nicht vergeben!

Ich habe dann beide Helme zurückgeschickt und keine Rückerstattung erhalten!!!!!!
Ich habe mit PayPal bezahlt und es dort eskaliert, habe nach vier Wochen auch eine Rückmeldung und eine Zusage über die Erstattung erhalten - aber leider ist das Geld nie angekommen!
Daraufhin wieder eskaliert --> Nun ist wieder nimand erreichbar!

Bitte kaufen Sie dort keine Produkte!!!!

Returned a Helmet and did not receive any information when to expect the refund. Since four weeks no reply. I paid with PayPal and escalated it but nothing happens so far either. Please do not buy any products there!

Placed an order. No tracking info given. Waited a full week and nothing arrived.

Sent customer services a message to check on the order. Waited 2 working days for a reply where they told me they don't ship to Northern Ireland.

Annoying that they don't send to here, extremely unprofessional to allow orders to NI to be placed at all and downright ridiculous not to bother to tell me they weren't sending the order or even initiate a refund immediately.

Wasted well over a week waiting to get on the bike simply due to their laziness.

Purchased 'contact' ski goggles with 2 lenses. The goggle frame started deteriorating, cracking and splitting, after a few years (out of warranty) and could not be used. Contacted Giro to ask if I could buy a new frame (as lenses were fine) but they said NO. I find that incredible. Total lack of after-service for customers. What a waste and expense.

Emailed customer services several times with no response.

Ordered 2 Helmets. Returned Both. Since 4 Weeks no refund. Customer Service does not care. Luckily I Paid with Paypal, therefore I will escalate it via Paypal.
Will Never order at giro again!!

I purchased Giro Revolt goggles on giro.com website.

The specific website page can be found by searching for the product number: 35525-A69-OS.

The web page explicitly says that the goggle includes two lenses. When the shipment arrived it only included one lens.

I wrote to Giro UK support about 5 days ago and didn't receive a response. I paid considerably more for these goggles than on other sites, specifically because it would include two lenses.

Unsatisfactory experience

Don’t work. I got 2 of them. Both blunt and one didn’t even rotate. Waist of money.