Glamping Hub レビュー 111

I booked a stay through Glamping Hub, my wife and I had to cancel due to our grand baby having an emergency surgery, sent emails and texts. My bank was charged and I have been given the run around for months now. They won’t refund my money and won’t answer the phone or email me back to tell me what they are willing to do.

I used this site for the first time and never again! I booked a month in advance for my birthday. My reservation was cancelled 4 days prior due to “overbooking”. My 2 day booking was cancelled so that a 7 day booking including my dates could be reserved despite being booked after me. The customer service is horrible I should have read these reviews first. Trust the bad reviews and avoid at all costs!!

Agree with former reviewers that pricing is unreliable. Although we had a Confirmed reservation the host (apparently quite greedy) then told us the price would be 10x higher(!) if we wanted to come. Host told us to agree to the new price or cancel. When I attempted to cancel, I got an auto message that we would be charged $315 for the cancellation(!). After receiving insulting email from host suggesting we were trying to sneak in at a lower price (uh, hello, we booked through the system that sets the price!), I had to reach out to Glamping Hub.

Glamping Hub agreed to refund our full price, but not to honor the reservation. Overall a total waste of time. I've never had issues like this with VRBO or AirBNB. Find a more reliable site to book your vacation!

Used Glamping Hub for the first time this weekend and didn’t have a single issue. Booking was easy. Didn’t have any issues communicating with the host. I would use this platform again.

I attempted to book a cabin for the weekend in Somerset KY. Oddly, Glampinghub.com required us to register on their site and to use a credit card to hold the cabin. However, it didn't immediately confirm. I attempted to contact the host for the cabin, and Glampinghub stripped all my contact information from the email I sent to the host. Gampinghub sent me an email with an "inquiry number," which suggested some notification process was occurring behind the scenes. However, after driving halfway to our cabin, we managed to find a phone number for the rental cabin host on another website. We called and learned they were closed for the season. Further, they said they did not have a business relationship with Glampinghub.com.
Additionally, the information provided on Glampinghub about the rental cabins was incorrect. It stated the location was great for year-round trips, but the cabins are closed in winter. We found accommodations elsewhere via other means. I do not recommend Glampinghub for these reasons.

Big shoutout to Emily on the Glamping Hub Customer Success and Support team. While the hub's website and processes are a bit suspect, Emily was very helpful in fixing a gift card issue I had. Basically she escalated my issue for me, and was able to get it fixed for me quickly. I see many of the negative reviews on this site, but for me, the customer support I received was top notch. Thanks Emily!

Glamping Hub host - Katie Biel aka Driftwood Hospitality LLC has a place listed as Mill Spring Glamping Yurt. We tried to cancel our reservations for this weekend as I came down with Covid and cannot travel. The host- Katie Biel- not only refused to give us a refund but also refused to offer us any other dates. I did write a scathing email and told her that since she has $1,200.00 of our money we will be there. She then decided to CANCEL our reservation and REFUSED to return our money. Glamping Hub has tried to intervene, but the host _KATIE BIEL is refusing to even work with them. DO NOT EVER USE - MILL SPRING GLAMPING YURT - OR ANY OTHER PLACE THAT KATIE BIEL OFFERS.

This site is a scam
I requested a booking and reached out to the host to ask a few questions. I never got a reply for anything. I tried to book another cabin and the same thing happened. No message about request approval or denial. It's a waste of time and they also ask for your c.c. information up front. This site might just be after your c.c. information so I recommend that you don't book here.

The cancellation policy and leniency, along with the lack of responsiveness, made this a very sad experience. It was my husband’s birthday, and the host’s policy is very strict after 24 hours. We weren’t able to make it because of an unexpected doctor’s appointment. We of course knew we’d have to pay the base rate, but we were charged with everything—including pet fees and cleaning fees. GlampingHub’s response didn’t feel considerate at all; instead, it felt condescending. In all, it was a sad, exhausting experience, especially for my husband’s birthday. I don’t think I would recommend this website.

Not just a waste of time, those listing properties are engaging in the illegal practice of bait and switch. I requested a booking which totaled $917, waited days for a response, only to receive the message "Hi, This property is available. The price should be $1,187". Then the updated booking email came which had the price raised to $1,388. I NEVER received a response from Glamping Hub. No support, no control over their platform. STAY AWAY FROM GLAMPING HUB!!!

This site is a joke and they are not very forthcoming about their problems. I requested booking, it was declined for no reason, and when I requested an explanation they wrote me and said “the owner wrote you about other availability.” They didn’t mention the problem, which is that their site was listing dates as available when they were not available and the owner couldn’t get them to fix it. I found a better glamping option on Airbnb and had no problems reserving it. I tried to explain this to the owner and they edited out “Airbnb” from my message. Dude, get together! This site is not ready for prime time.

For me it was a horrible experience to book via this site. The host and I repeatedly tried to change the booking dates and it took a week and a half to get it done (after repeatedly communicating with the customer service). Also I think that the percentage of the total booking price which goes to Glampinghub is absolutely disgusting: A whopping 20 percent! I advice you not to book from this site. There are lots of other options.

Terrible company. In trying to cancel my reservation 28 days out they only return 50% of the money and they also keep the “service fee” and tax. It’s a shady business. Every other site will cancel and return your fee. Do NOT use this site

I had a horrible experience with glamping hub. Don't get covid and cancel because you will get a zero refund and zero help.

As a former host, I can attest that Glamping Hub is horrible. Their technology and customer service are a joke. Stick with Airbnb, VRBO, and Hipcamp.

This site is a SCAM. I found a Red River, NM house on glamping.com that was MUCH cheaper than it should have been, which was the first red flag. While continuing my search for a vacation rental on other websites, I came across the SAME house on VRBO. When I contacted the owners, they said they ONLY list their house on VRBO. They had no idea their house was even listed for rental on glamping.com and that it must be a total SCAM. So glad I didn't rent through glamping.com. Do yourself a favor and stick with reputable sites like VRBO or Airbnb.

My host needed to cancel due to weather issues which was understandable, but it took me four methods of trying to contact before receiving notice.

Cancellation on the part of the host caused need for me to communicate directly with GlampingHub to receive refund, but did receive. Still stuck with no reservations 2 days before a holiday weekend.

I wanted to book a cabin in January for my birthday and didn't want to wait for the last minute..I checked the glamhub site numerous time viewing their cabin options but I didn't check their reviews DO NOT MAKE THE SAME MISTAKE that most of us made. I book the cabin in last week I wanted (Aug) put my credit card on file.. made sure I received an email to confirm ..I reached out to the host to also confirm..went on with my life..i received a message back from the host that read ( Please contact me on (deleted content) )???confused by the delete content part..I wanted to add an additional day..so I reached out again.. the message this time said..(This is not an confirmed booking. We do not use this site any longer and some of the info is not up to date. we do have the dates you requested available but you will have to find us somewhere else to book and we can not state where..we have our own platform we look forward to speaking to you) ????? At this point it seemed shady so now my concern was making sure my credit card would not be compromised.. I called Glamping Hub (no answer) first the voice-mail said leave ur booking number and we will call you back or you can email us.. I call the very next day (no answer) Now the voice-mail says due to a situation we are no longer taking calls just email us.. SHADY! Today Sept 1 I get a email that my booking was declined from the Host and my card will not be charged.. So happy for that.. Do not waste ur time with this bougus site..

Do not book with this company very dishonest and will do anything to get a quick dollar out of their Costumers very dishonest people working there out 550$ because they refused to give a refund for a cabin a didn’t spend a minute in

Do not book through Gamping Hub. I wish we had checked for reviews before booking through this site. We didn’t pay enough attention to all the reviews and ended up spoiling our vacation after reaching the site and driving back home the same day as finding a new place for the long weekend was next to impossible. It has misleading photos and multiple shots of the same view with different arrangements and during any dispute Glamping Hub conveniently shows the one with the terrible layout to say “we told you so”. We ended up booking up a reservation which was not worth going to for an emergency stay with odor all over and horrible background with the junkyard around the tent, let alone any vacation.It is the most terrible customer experience we have ever had wherein we had to drive back home the same day after seeing the site and got the response from glamping hub after 12 hours. In the middle of all these chaos, glamping hub never returned the service fee and other fees which was around 200 dollars. Please don’t waste your vacation time and money with this site and look elsewhere to plan your vacation.