Team was just wonderful and very patient while working with us. We had a lot of back and forth spreading over multiple weeks and had lot of concerns & questions about the design & the parts. Scarlet... ãã£ãšèŠã
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Im writing midway through my project, and the support from the Glass Railing Store has been great. Thankfully they have been (Shinaz and Mike) very patient with me. The quality of the product has been... ãã£ãšèŠã
They were very helpful over the phone and e-mail with information on each product and advice on what we needed to buy. They knew the codes for railings around pools so we could plan correctly to meet... ãã£ãšèŠã
Product is good but the logistics were a joke. I had ordered my product just before leaving on vacation. The shipping company called as the product was shipped real quick and demanded a next day deliv... ãã£ãšèŠã
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For over 20 years, Glass Railing Store has been the trusted leader in the glass railing industry across the United States and Canada. We specialize in providing high-quality glass railing systems directly to consumers, eliminating middlemen to deliver unbeatable value and transparency. With thousands of satisfied customers, our commitment to excellence and reliability has earned us a reputation as the go-to source for glass railings. Our extensive inventory includes a variety of durable, sleek, and modern glass railing solutions, all crafted to enhance safety and aesthetics in residential and commercial spaces. At Glass Railing Store, we combine cutting-edge technology, superior materials, and meticulous attention to detail to meet the diverse needs of our clients. Whether youâre a homeowner, contractor, or designer, our team is dedicated to helping you bring your vision to life with exceptional products and unparalleled service. When it comes to glass railings, trust the experts who have been setting the standard for two decadesâGlass Railing Store, where quality meets innovation.
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67 Westmore Drive, M9V 3y6, Etobicoke, ã«ãã
- (855) 452-7715
- info@glassrailingstore.com
- glassrailingstore.com
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Excellent Co-ordination & Design Framework
Team was just wonderful and very patient while working with us. We had a lot of back and forth spreading over multiple weeks and had lot of concerns & questions about the design & the parts. Scarlet & later Shanaz worked tirelessly with us to help get the right design & eventually the right set of parts for our work.
We really appreciate the help provided.
Great customer service
Great customer service. I ordered glass railing and I am very happy with my purchase. Thank you team!
They were very helpful
They were very helpful over the phone and e-mail with information on each product and advice on what we needed to buy. They knew the codes for railings around pools so we could plan correctly to meet code.
Great experience so far
Im writing midway through my project, and the support from the Glass Railing Store has been great. Thankfully they have been (Shinaz and Mike) very patient with me. The quality of the product has been excellent, while at first I thought the spigots were pricey, they are more than value for money when you actually hold them and see the engineering and quality that has gone into them. Great experience so far.
Very helpful with Order
Throughout ordering, the team has been very responsive and helpful via phone and email. Iâm looking forward to my order and will update once delivered and installed.
Incredible finished look on my deck
Incredible finished look on my deck! My measurements and the design team at GRS made installation easy peasy.
Your sales person did not sell meâŠsee above
Your sales person did not sell me everything it took to complete the project. he sold me 16 panels and 30 spigots...I noted this to him and he said it was his error and would have two more shipped out on his nickle...did not happen. i order and paid for two more spigots. I noted he had not included any top cap end peices and he told me he had not ever sold any and had no idea what I was asking for. I had one 90 degree corner and he sent the adjustable 90 degree corners for all of the 180 degree connectors and needless to say they dont work for a 180 degree connectors. If you really want to know, look at the order and what was shipped. it was a mess
Chipped Glass
They have been very helpful. One glass was chipped and they replaced it.
Shanaz guided me through everythingâŠ
Shanaz guided me through everything even shipping. Could not expect anything more from customer service.
Horrible experience!
Product is good but the logistics were a joke. I had ordered my product just before leaving on vacation. The shipping company called as the product was shipped real quick and demanded a next day delivery. I had told them that it needed to be the next week. Then the Glass Railing store called the next day and threatened to change me a storage fee. I couldnât believe it⊠what a horrible way to treat your customer. Never again will I buy from the Glass Railing Store. Horrible experience, stay away!! Buy from a different supplier.
Was very impressed with the CustomerâŠ
Was very impressed with the Customer Service the Quality of all products supply Very Happy client will recommend to many others
Excellent Product
Excellent product finish, packaging and ease of install! Dispatch was slower than advertised and communication was spotty, but with quality like this, I can see they're busy doing a lot of business!
Scratched glassâŠBuyer beware
Scratched glassâŠBuyer beware! Hopefully this review will help othersâŠ.If you expect the warranty to be honoredâŠ.1) You must unwrap each piece of glass entirely BEFORE you remove it from the crate, inspect for scratches or whatever, and take a picture of it while itâs inside the crate. We had inspected for breakage and chips in the crate, but didnât take the shrinkwrap off until we moved it to its final resting place. Under the shrink wrap was the scratch, evident because of sunlight. I saw it immediately. 2) Do NOT accept delivery of the glass unless you have the installer there within 3 days to open and inspect. My crate was delivered on a Thursday, and I was able to get the installer on the following Monday, but that was 4 days, not 3. I had assumed 3 business days, not counting weekends. So, bottom line, my scratched panel claim has been denied. Considering I spent more than $2,000 for 16â of railing, itâs a shame to have this flaw from the very first day. I truly hope this helps others to avoid making the mistakes that I made. The railing is beautiful tho my delight with it is dimmed when the light hits the scratch.
Excellent support with the purchase
Excellent support with the purchase, timely responses and information about the size of the panels.
Wonderful Design
I had a wonderful experience my glass railing came fast and well packaged with no damages . Iâm so happy with the product.
Staff is very professional .
Easy to deal with. Glass came on a crate all well packaged.
Great product at fair pricing
Great product at fair pricing; the shipment arrived with the crate destroyed. Luckily, the contents were not damaged.
Glass Rail for Sundeck
We submitted a sketch, GRS returned a dimensioned drawing with their bid, we used Pay-Pal, the pallet showed up on-time with a nice driver, truck, lift-gate, and mini-forklift to place the complete package in our garage. All the fittings and glass appeared to be good quality, and the installation only took a few days after the under-deck blocking was complete. Looks fabulous, Wife is happy.
I placed my order completely online
I placed my order completely online, price is transparent I take as much time as I need to make sure I get every piece that fit my need. glasses are measured accurately and very well packaged. delivered to my door via freight delivery with no issue in less than 3 weeks. The glass are great quality and the installed railing looks really nice.
Our view just got a whole lot better.
I finally had time to install the glass railing and couldn't be happier. The product is first class and flawless.
You folks run a very smooth operation and it shows.
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