We have been very happy with Gleam since we started our weekly cleaning back in August. Our cleaner Jo always goes above and beyond, her attitude is great, she always works efficiently and discreetly,... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I used Gleam for an end-of-tenancy clean and they exceeded all expectations. The property was in better condition than when I moved in. The oven looked brand new and every room was cleaned thoroughly... もっと見る
企業が回答しました
Highly disappointed. I thought using a professional company would be more reliable, but unfortunately that wasn't the case. I booked a Friday cleaning well in advance because we were having g... もっと見る
企業が回答しました
Have always had great service with Gleam. Lovely cleaners and website is very straightforward to use.
企業情報
当該企業による記述
Gleam Cleaning™ cleans homes reliably and affordably for only £16.99 per hour. We pride ourselves on having great customer service combined with true quality.
連絡先
4.0
ほぼ満足
816件のレビュー
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ネガティブなレビューの 96％に回答しています
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Reliable service and easy to use
Have always had great service with Gleam. Lovely cleaners and website is very straightforward to use.
2026年6月26日
自発的なレビュー
Highly disappointed
Highly disappointed. I thought using a professional company would be more reliable, but unfortunately that wasn't the case.
I booked a Friday cleaning well in advance because we were having guests over that evening, and I work full-time. A few hours before the scheduled appointment, they cancelled, which left me in a very difficult situation.
They rebooked me for the following Friday. When I asked whether I would receive any compensation, such as a discount on the next cleaning, I was told they would get back to me—but I never heard anything further.
Fast forward to the following week: the cleaners didn't show up at all. I emailed to ask whether they could confirm if the cleaners were coming, but response back.
This is not the level of service I expected from a professional company. I would not recommend them if you're looking for a reliable cleaning service. Be prepared for same-day cancellations or even no-shows without communication. I certainly won't be using them again.
2026年6月26日
自発的なレビュー
Gleam.cleaning™ | London | Trusted Home Cleaners からの回答
This is currently under management review.
Cleaners are fantastic, friendly and punctual.
Speedy customer service response made booking super easy and cleaners are fantastic, friendly and punctual.
2026年6月23日
自発的なレビュー
Gleam.cleaning™ | London | Trusted Home Cleaners からの回答
Hi Damien
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Great from start to finish
Have had a great experience with Gleam from start to finish. Great cleaners for a reasonable price. Very good value.
2026年6月14日
自発的なレビュー
Gleam.cleaning™ | London | Trusted Home Cleaners からの回答
Hi Ryan
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
I found communication with this company…
I found communication with this company nigh impossible. Got window saying 'Not online at the moment' or similar each time, regardless of when I tried.
The first cleaner arrived 45mins early which was highly inconvenient.
Having explained what I asked him to do his reply was: '100%'. He then proceeded forgetting half of it.
The second time I tried to cancel the clean 3 days in advance. Gleam was difficult about it. Apparently the cleaner had already been specified and booked.
On the very day they emailed saying how rare it was for a cleaner not to show and apologized.
This was 3 hrs ahead of the booked time!
2026年6月10日
自発的なレビュー
Gleam.cleaning™ | London | Trusted Home Cleaners からの回答
This is currently under management review.
The worst ever
1. Last week the cleaner didn't show up at all. The customer services said they have nothing to do. No other available cleaners. Also not to the following day or twi. In other words, didn't do anything just forced me to rebook. I did for the following week.
2. The cleaner this week booked for 1 hour extra than usual because I knew the flat skipped a week on cleaning. 4.5 hours for 58 sqm 2 beds , 2 bath flat with a pre-request in the order forn to clean also the kitchen oven. The flat literally less clean than what it was in morning when I left to work. The kitchen oven is greasy as it hasn't been touched at all.
90£ cleaning costs down the drain.
I finished with these guys. Never again
2026年6月8日
自発的なレビュー
Gleam.cleaning™ | London | Trusted Home Cleaners からの回答
This is currently under management review.
Booked a fortnightly clean no cleaner to be seen!
Booked a fortnightly clean, got an email back confirming booking, and was very disappointed nobody turned up! Waited all day, sent an email and gleam said they would find out what happened. Emailed again as I needed to go out. Didn’t hear back from Gleam! No phone details to speak to anyone either. Also had a discount code that didn’t work. Not convinced this is a legitimate company.
2026年6月6日
自発的なレビュー
Gleam.cleaning™ | London | Trusted Home Cleaners からの回答
This is currently under management review.
They Lost My Property and Then Ignored Me
The cleaner threw away the bin of the lid. When I said that to the company, I was asked to look on the internet for the photo of my bin in order to jog the memory of cleaner. I do not have time to do pointless admin tasks for people who do not use common sense! I was offered a compensation in the amount 30% of the cleaning fee which " has been processed today and should be back in your account in a few days. " I never received this refund and when I asked several times, none responded to me. No need to bother with "This is currently under management review." as you have had a week to respond to me.
UPDATE: I was contacted immediately by GleamCleaning, who sent a patronising screenshot from the internet stating that money transfers can take up to 10 working days. This raises an obvious question—where exactly is the money being transferred from?
They also asked me to remove my review, which I declined.
I then received a message stating that they have “cancelled the refund pending removal of this review and will be escalating this via TrustPilot.”
If the refund was already processed last week, how can it now be “cancelled” this week?
This inconsistency is concerning and raises further doubts about their conduct.
UPDATE 2: I have now been informed by GleamCleaning that their offer of a refund has been withdrawn and that the previously “pending” refund has been cancelled. This is confusing, as I was told last week that the refund had already been processed.
They state that this decision is due to my review and my unwillingness to remove it, and have indicated that they are seeking legal advice.
2026年4月10日
自発的なレビュー
Gleam.cleaning™ | London | Trusted Home Cleaners からの回答
This is currently under management review.
Unreliable
Booked for a clean, then a few hours they cancelled. Unable to reschedule and poor communication. Awful service and avoid.
2026年4月17日
自発的なレビュー
Gleam.cleaning™ | London | Trusted Home Cleaners からの回答
This is currently under management review.
Satisfactory Experience with Gleam Cleaning.
I had a very great experience with Gleam Cleaning. The service was smooth and hitch-free from the beginning to the end. Also, everything in the organization was handled professionally thereby making my experience memorable. In fact, Titilope did an amazing job; very thorough, detailed-oriented and left my home sparkling clean.
With the above satisfactory result, I am happy to recommend her for continuation.
Thank you.
2026年4月11日
自発的なレビュー
Gleam.cleaning™ | London | Trusted Home Cleaners からの回答
Hi Mary
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
The cleaning team did an amazing job
The cleaning team did an amazing job. Titilope was professional and she did an excellent job too
2026年4月3日
自発的なレビュー
Gleam.cleaning™ | London | Trusted Home Cleaners からの回答
Hi Frank
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
“Great experience with Gleam Cleaning
“Great experience with Gleam Cleaning. Titilope did an excellent job — very detailed and professional. Highly recommend!”
2026年4月2日
自発的なレビュー
Gleam.cleaning™ | London | Trusted Home Cleaners からの回答
Hi Tunde
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
I had a really great experience with…
I had a really great experience with Gleam Cleaning. The service was smooth from start to finish, and everything was handled professionally. Titilope did an amazing job very thorough, detail-oriented, and left my home spotless. I’m really happy with the results and would definitely recommend!
2026年4月14日
自発的なレビュー
Gleam.cleaning™ | London | Trusted Home Cleaners からの回答
Hi Titilope
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
My place is always spic and span
I have a weekly cleaning with Katherina and I can honestly say that she is the best cleaner I’ve ever had. It’s been about three months now and my place is always spic and span whenever I come home from work after she has been. I would highly recommend Gleam to all family and friends.
2026年4月1日
自発的なレビュー
Gleam.cleaning™ | London | Trusted Home Cleaners からの回答
Hi Will
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Excellent
I Theresa had a great experience with gleam .I needed one and I was given a competent staff . Bukola really did a great job.
2026年3月9日
自発的なレビュー
Gleam.cleaning™ | London | Trusted Home Cleaners からの回答
Hi Bukola
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Very disappointing first experience.
Very disappointing first experience.
The cleaner did a good job with the two bathrooms, however several other areas were missed or not cleaned properly. The hall was not dusted at all, the tops of picture frames in the office and bedroom were left untouched, and the kitchen floor and hob were left with visible streaks. A considerable amount of water from the cleaning bucket was also spilled onto the carpet next to the guest bathroom.
One of my specific requirements before the visit was that the microwave needed to be cleaned. Despite this being clearly stated in advance, the cleaner asked about it again on the day and it was completely ignored.
Another issue was that a very strong scented spray or perfume was used in the flat, which left such a strong smell that we had to air the property afterwards. I have supplied ALL cleaning products.
I sent detailed feedback to the company after the clean and asked to try a different cleaner next time. After not receiving any response to that feedback, I emailed again to cancel all future cleans. Only then did they reply, stating that because I was cancelling after the first booking, the service would be treated as a one-off clean at a higher hourly rate. Even worse, within a minute of sending that email, they charged an additional £6 to my card.
There was no acknowledgement of the feedback, no apology, and no real attempt to resolve the issues. As a first time customer, I found both the service and the way the complaint was handled very poor.
2026年3月11日
自発的なレビュー
Gleam.cleaning™ | London | Trusted Home Cleaners からの回答
This is currently under management review.
Three cancellations in one week
We had our cleaning cancelled three times in one week. One time was an hour before the cleaning on a Saturday where we had planned around it and the third time was 5 minutes before the cleaner was due to be here. This company is very unreliable.
2026年3月11日
自発的なレビュー
Gleam.cleaning™ | London | Trusted Home Cleaners からの回答
This is currently under management review.
🌟🌟🌟🌟🌟
🌟🌟🌟🌟🌟
I’ve had a great experience with cleaning from start to finish. The service was very professional, reliable, and well organised. Everything was handled smoothly, and the communication was excellent throughout the process.
A special thank you to Mary, who did an amazing job. She was very thorough, attentive to detail, and made sure every area was spotless. It’s clear that she takes pride in her work, and it really shows in the results. The place looked fresh, clean, and welcoming after she finished.
I truly appreciate the effort and high standard of service provided. I would definitely recommend this cleaning service to anyone looking for a dependable and high-quality clean. Thank you again for the excellent work!
— Anastasia N
2026年3月9日
自発的なレビュー
Gleam.cleaning™ | London | Trusted Home Cleaners からの回答
Hi Mary
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Have had a great experience with Glean…
Have had a great experience with Glean from start to finish. Martina did a great job
Mike R.
2026年2月11日
自発的なレビュー
Gleam.cleaning™ | London | Trusted Home Cleaners からの回答
Hi Martina
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Gleam.cleaning™ | London | Trusted Home Cleaners からの回答
Hi Lous
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
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