Global Mundpay レビュー 37

Global Mundpay からの回答

5日前

Dear Frances,

Thank you for your feedback.

We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is addressed with the attention it deserves.

It is important to clarify that Mundpay is a payment processor; we provide the infrastructure that makes these transactions secure, compliant with regulations, and transparent for both sellers and consumers. We do not produce, store, or ship products. These responsibilities remain with the independent sellers who advertise and sell their items through the platform.

Upon receiving your review, we promptly requested additional details through Trustpilot to help us identify your order and assist you. However, we have not yet received a response or any information that would allow us to locate your purchase.

Please understand that without specific order details, our options for action are limited.

We kindly ask that you respond to our request on Trustpilot or contact us directly through our support channels, providing your full name, order number, and the email address used at the time of purchase. Once we receive this information, we will be happy to assist you.

If you provide us with the necessary data, our team will contact you at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.

This process also helps us protect your personal information and maintain the confidentiality of your order details, as all communication is done through our official support channel.

We value all our customers and remain committed to a fair resolution.

Sincerely,

Mundpay Team

Global Mundpay からの回答

6日前

Dear Laetitia,

Thank you for your feedback.

We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is addressed with the attention it deserves.

It is important to clarify that Mundpay is a payment processor; we provide the infrastructure that makes these transactions secure, compliant with regulations, and transparent for both sellers and consumers. We do not produce, store, or ship products. These responsibilities remain with the independent sellers who advertise and sell their items through the platform.

Upon receiving your review, we promptly requested additional details through Trustpilot to help us identify your order and assist you. However, we have not yet received a response or any information that would allow us to locate your purchase.

Please understand that without specific order details, our options for action are limited.

We kindly ask that you respond to our request on Trustpilot or contact us directly through our support channels, providing your full name, order number, and the email address used at the time of purchase. Once we receive this information, we will be happy to assist you.

If you provide us with the necessary data, our team will contact you at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.

This process also helps us protect your personal information and maintain the confidentiality of your order details, as all communication is done through our official support channel.

We value all our customers and remain committed to a fair resolution.

Sincerely,

Mundpay Team

Global Mundpay からの回答

2026年4月10日

Dear Johan,

Thank you for sharing your concerns with us. We take all feedback seriously and are committed to maintaining transparency and fairness in our service.

It's important to clarify that Mundpay is a payment processor; we provide the infrastructure that makes these transactions secure, compliant with regulations, and transparent for both sellers and consumers. We do not produce, store, or ship products. These responsibilities remain with the independent sellers who advertise and sell their items through the platform.

We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is addressed with the attention it deserves.

Upon receiving your review, we promptly requested additional details through Trustpilot to help us identify your request and assist you.

Our team has contacted you at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.

To ensure a faster and more organized resolution, we ask that you continue the conversation in the same email.

Your feedback is very important to us, as it helps us improve and offer a better experience to all our customers.

Thank you for your patience and understanding.

Sincerely,

Mundpay Team.

Global Mundpay からの回答

2026年4月10日

Dear Leigh,

Thank you for your feedback.

We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is addressed with the attention it deserves.

It is important to clarify that Mundpay is a payment processor; we provide the infrastructure that makes these transactions secure, compliant with regulations, and transparent for both sellers and consumers. We do not produce, store, or ship products. These responsibilities remain with the independent sellers who advertise and sell their items through the platform.

We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is addressed with the attention it deserves.

Upon receiving your review, we promptly requested additional details through Trustpilot to help us identify your order and assist you. However, we have not yet received a response or any information that would allow us to locate your purchase.

Please understand that without specific order details, our options for action are limited.

We kindly ask that you respond to our request on Trustpilot or contact us directly through our support channels, providing your full name, order number, and the email address used at the time of purchase. Once we receive this information, we will be happy to assist you.

If you provide the necessary information, our team will contact you at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.

This process also helps us protect your personal information and maintain the confidentiality of your order details, as all communication is done through our official support channel.

We value all our customers and remain committed to a fair resolution.

Sincerely,

Mundpay Team

Global Mundpay からの回答

2026年4月7日

Dear Tina,

Thank you for sharing your concerns with us. We take all feedback seriously and are committed to maintaining transparency and fairness in our service.

It's important to clarify that Mundpay is a payment processor; we provide the infrastructure that makes these transactions secure, compliant with regulations, and transparent for both sellers and consumers. We do not produce, store, or ship products. These responsibilities remain with the independent sellers who advertise and sell their items through the platform.

We would like to inform you that the refund of the debited amount has been initiated. We guarantee that the transaction will be reversed and the amount returned.

Our team will contact you via email at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.

This process also helps us protect your personal information and maintain the confidentiality of your order details, as all communication is done through our official support channel.

If you have any further questions or need additional assistance, we are available to help. We reiterate our commitment to transparency and security in all transactions carried out through our platform. We value all our customers and remain committed to a fair resolution.

Sincerely,

Mundpay Team

Global Mundpay からの回答

2026年4月9日

Dear Aoife Cassidy,

Thank you for sharing your concerns with us. We take all feedback seriously and are committed to maintaining transparency and fairness in our service.

It's important to clarify that Mundpay is a payment processor; we provide the infrastructure that makes these transactions secure, compliant with regulations, and transparent for both sellers and consumers. We do not produce, store, or ship products. These responsibilities remain with the independent sellers who advertise and sell their items through the platform.

We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is addressed with the attention it deserves.

Upon receiving your review, we promptly requested additional details through Trustpilot to help us identify your request and assist you.

Our team has contacted you at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.

To ensure a faster and more organized resolution, we ask that you continue the conversation in the same email. Your feedback is very important to us, as it helps us improve and offer a better experience to all our customers.

Thank you for your patience and understanding.

Sincerely,

Mundpay Team.

Global Mundpay からの回答

2026年4月10日

Dear Bonnibelle,

Thank you for your feedback.

We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is addressed with the attention it deserves.

It is important to clarify that Mundpay is a payment processor; we provide the infrastructure that makes these transactions secure, compliant with regulations, and transparent for both sellers and consumers. We do not produce, store, or ship products. These responsibilities remain with the independent sellers who advertise and sell their items through the platform.

We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is addressed with the attention it deserves.

Upon receiving your review, we promptly requested additional details through Trustpilot to help us identify your order and assist you. However, we have not yet received a response or any information that would allow us to locate your purchase.

Please understand that without specific order details, our options for action are limited.

We kindly ask that you respond to our request on Trustpilot or contact us directly through our support channels, providing your full name, order number, and the email address used at the time of purchase. Once we receive this information, we will be happy to assist you.

If you provide the necessary information, our team will contact you at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.

This process also helps us protect your personal information and maintain the confidentiality of your order details, as all communication is done through our official support channel.

We value all our customers and remain committed to a fair resolution.

Sincerely,

Mundpay Team

Global Mundpay からの回答

2026年4月2日

Dear Joann,

Thank you for sharing your concerns with us. We take all feedback seriously and are committed to maintaining transparency and fairness in our service.

It's important to clarify that Mundpay is a payment processor; we provide the infrastructure that makes these transactions secure, compliant with regulations, and transparent for both sellers and consumers. We do not produce, store, or ship products. These responsibilities remain with the independent sellers who advertise and sell their items through the platform.

We would like to inform you that the refund of the debited amount has been initiated. We guarantee that the transaction will be reversed and the amount returned.

Our team will contact you via email at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.

This process also helps us protect your personal information and maintain the confidentiality of your order details, as all communication is done through our official support channel.

If you have any further questions or need additional assistance, we are available to help. We reiterate our commitment to transparency and security in all transactions carried out through our platform. We value all our customers and remain committed to a fair resolution.

Sincerely,

Mundpay Team

Global Mundpay からの回答

2026年3月23日

Thank you for your feedback.

It's important to clarify that Mundpay is a payment processor; we provide the infrastructure that makes these transactions secure, compliant with regulations, and transparent for both sellers and consumers. We do not produce, store, or ship products. These responsibilities remain with the independent sellers who advertise and sell their items through the platform.

We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is addressed with the attention it deserves.

Upon receiving your review, we promptly requested additional details through Trustpilot to help us identify your order and assist you. However, we have not yet received a response or any information that would allow us to locate your purchase.

Please understand that without specific order details, our options for action are limited.

We kindly ask that you respond to our request on Trustpilot or contact us directly through our support channels, providing your full name, order number, and the email address used at the time of purchase. Once we receive this information, we will be happy to assist you.

If you provide the necessary information, our team will contact you at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.

This process also helps us protect your personal information and maintain the confidentiality of your order details, as all communication is done through our official support channel.

We value all our customers and remain committed to a fair resolution.

Sincerely,

Mundpay Team

Global Mundpay からの回答

2026年3月5日

Hello David,

Thank you so much for sharing your experience and for the positive feedback regarding the resolution of your case.

We sincerely regret the inconvenience caused by this incorrect charge. We fully understand how situations like this can generate initial distrust, and we greatly value your patience and the respectful dialogue you maintained with our team during the process.

It is important to clarify that Mundpay acts as a payment processor. This means that we provide the technological infrastructure for transactions to occur securely and in a regulated manner. We do not manufacture, store, or ship the products; these are the responsibilities of the sellers who use our technology.

We are pleased to know that our support team was able to intervene and ensure that your refund was successfully processed. Our commitment is precisely this: to ensure that the end consumer has transparency and support, acting as an extra layer of security in their purchases.

We remain at your complete disposal for anything you may need.

Sincerely,

Mundpay Team.

Global Mundpay からの回答

2026年3月5日

Dear Kerrie Workman,

Thank you for sharing your concerns with us. We take all feedback seriously and are committed to maintaining transparency and fairness in our service.

It's important to clarify that Mundpay is a payment processor; we provide the infrastructure that makes these transactions secure, compliant with regulations, and transparent for both sellers and consumers. We do not produce, store, or ship products. These responsibilities remain with the independent sellers who advertise and sell their items through the platform.

Our team has contacted you via email at contato@mundpay.com. If you don't find our message in your inbox, please also check your spam or junk mail folder.

This process also helps us protect your personal information and maintain the confidentiality of your order details, as all communication is done through our official support channel.

If you have any further questions or need additional assistance, we are available to help. We reiterate our commitment to transparency and security in all transactions carried out through our platform. We value all our customers and are committed to a fair resolution.

Sincerely,

Mundpay Team

Global Mundpay からの回答

2026年3月5日

Gracias por sus comentarios.

Lamentamos mucho que su experiencia no haya cumplido con sus expectativas y queremos asegurarnos de que esta situación se aborde con la debida atención.

Tras recibir su reseña, solicitamos de inmediato información adicional a través de Trustpilot para identificar su pedido y poder ayudarle. Sin embargo, aún no hemos recibido respuesta ni información que nos permita localizar su compra.

Tenga en cuenta que, sin los detalles específicos del pedido, nuestras opciones son limitadas.

Le rogamos que responda a nuestra solicitud en Trustpilot o que se ponga en contacto con nosotros directamente a través de nuestros canales de soporte, proporcionando su nombre completo, número de pedido y la dirección de correo electrónico utilizada al realizar la compra. Una vez que recibamos esta información, estaremos encantados de ayudarle.

Si nos proporciona la información necesaria, nuestro equipo se pondrá en contacto con usted en contato@mundpay.com. Si no encuentra nuestro mensaje en su bandeja de entrada, revise también su carpeta de correo no deseado.

Este proceso también nos ayuda a proteger su información personal y a mantener la confidencialidad de los detalles de su pedido, ya que toda la comunicación se realiza a través de nuestro canal de soporte oficial.

Valoramos a todos nuestros clientes y mantenemos nuestro compromiso de ofrecer una solución justa.

Atentamente,
Equipo de Mundpay

Global Mundpay からの回答

2026年2月23日

Hello Harrow, Thank you for your feedback.

We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is handled with the attention it deserves.

Upon receiving your review, we promptly requested additional details through Trustpilot to help us identify your order and assist you. However, we have not yet received a response or any information that allows us to locate your purchase.

Please understand that without specific order details, our options for action are limited.

We kindly ask that you respond to our request on Trustpilot or contact us directly through our support channels, providing your full name, order number, and the email address used at the time of purchase. As soon as we receive this information, we will be happy to assist you.

If you provide us with the necessary data, our team will contact you at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.

This process also helps us protect your personal information and maintain the confidentiality of your order details, as all communication is done through our official support channel.

We value all our customers and remain committed to a fair resolution.

Sincerely,

Mundpay Team.

Global Mundpay からの回答

2026年2月23日

Hello Suzanne, Thank you for your feedback.

We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is handled with the attention it deserves.

Upon receiving your review, we promptly requested additional details through Trustpilot to help us identify your order and assist you. However, we have not yet received a response or any information that allows us to locate your purchase.

Please understand that without specific order details, our options for action are limited.

We kindly ask that you respond to our request on Trustpilot or contact us directly through our support channels, providing your full name, order number, and the email address used at the time of purchase. As soon as we receive this information, we will be happy to assist you.

If you provide us with the necessary data, our team will contact you at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.

This process also helps us protect your personal information and maintain the confidentiality of your order details, as all communication is done through our official support channel.

We value all our customers and remain committed to a fair resolution.

Sincerely,

Mundpay Team.

Global Mundpay からの回答

2026年2月19日

Dear Gloria,

Thank you for sharing your concerns with us. We take all feedback seriously and are committed to maintaining transparency and fairness in our service.

It's important to clarify that Mundpay is a payment processor; we provide the infrastructure that makes these transactions secure, compliant with regulations, and transparent for both sellers and consumers. We do not produce, store, or ship products. These responsibilities remain with the independent sellers who advertise and sell their items through the platform.

We would like to inform you that the refund of the debited amounts has been initiated. We guarantee that the transaction will be reversed and the amount returned.

Our team will contact you via email at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.

This process also helps us protect your personal information and maintain the confidentiality of your order details, as all communication is done through our official support channel.

If you have any further questions or need additional assistance, we are available to help. We reiterate our commitment to transparency and security in all transactions carried out through our platform. We value all our customers and remain committed to a fair resolution.

Sincerely,

Mundpay Team

Global Mundpay からの回答

2026年2月23日

Hello Lisa, Thank you for your feedback.

We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is handled with the attention it deserves.

Upon receiving your review, we promptly requested additional details through Trustpilot to help us identify your order and assist you. However, we have not yet received a response or any information that allows us to locate your purchase.

Please understand that without specific order details, our options for action are limited.

We kindly ask that you respond to our request on Trustpilot or contact us directly through our support channels, providing your full name, order number, and the email address used at the time of purchase. As soon as we receive this information, we will be happy to assist you.

If you provide us with the necessary data, our team will contact you at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.

This process also helps us protect your personal information and maintain the confidentiality of your order details, as all communication is done through our official support channel.

We value all our customers and remain committed to a fair resolution.

Sincerely,

Mundpay Team.

Global Mundpay からの回答

2026年2月20日

Dear Andrew,

Thank you for sharing your concerns with us. We take all feedback seriously and are committed to maintaining transparency and fairness in our service.

It's important to clarify that Mundpay is a payment processor; we provide the infrastructure that makes these transactions secure, compliant with regulations, and transparent for both sellers and consumers. We do not produce, store, or ship products. These responsibilities remain with the independent sellers who advertise and sell their items through the platform.

We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is addressed with the attention it deserves.

Upon receiving your review, we promptly requested additional details through Trustpilot to help us identify your request and assist you.

Our team will contact you at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.

To ensure a faster and more organized resolution, we ask that you continue the conversation in the same email.

Your feedback is very important to us, as it helps us improve and offer a better experience to all our customers.

Thank you for your patience and understanding.

Sincerely,

Mundpay Team.

Global Mundpay からの回答

2026年2月3日 に更新

Hello Preeth, how are you?

Thank you for your feedback.

We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is handled with the attention it deserves.

Upon receiving your review, we promptly requested additional details through Trustpilot to help us identify your request and assist you.

Our team has contacted you at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.

To ensure a faster and more organized resolution, we ask that you continue the conversation in the same email.

Your feedback is very important to us, as it helps us improve and offer a better experience to all our customers.

Thank you for your patience and understanding.

Sincerely,

Mundpay Team.

Global Mundpay からの回答

2026年2月3日 に更新

Hello David Grimitt, how are you?
Thank you for your feedback.

We are very sorry that your experience did not meet your expectations and we want to ensure that this situation is handled with the attention it deserves.

Upon receiving your review, we promptly requested additional details through Trustpilot to help us identify your order and assist you. However, we have not yet received a response or any information that would allow us to locate your purchase.
Please understand that without specific order details, our options for action are limited.

We kindly ask that you respond to our request on Trustpilot or contact us directly through our support channels, providing your full name, order number, and the email address used at the time of purchase.

As soon as we receive this information, we will be happy to assist you. Our team will contact you at contato@mundpay.com. If you do not find our message in your inbox, please also check your spam or junk mail folder.

This process also helps us protect your personal information and maintain the confidentiality of your order details, as all communication is done through our official support channel.
We value all our customers and remain committed to a fair resolution.

Sincerely,

Mundpay Team