Global Payments UK レビュー 4,370

I’m very disappointed with my experience with Global Payments.
When I set up my account, the representative I dealt with, Charlie Sweeney, clearly explained that I would make a one-off payment for the card machine, and then only pay a percentage fee based on my sales. This sounded fair and reasonable, which is why I agreed to proceed.
However, after checking my account, I’ve noticed regular charges being taken — £4.40, £5.12, and in some months £26 or £45 even when I’ve had little or no sales. This was never clearly explained at the start.
When I contacted customer service today, I was told these charges are for renting the card machine and monthly VAT. This directly contradicts what I was originally told.
I feel misled by the information given at sign-up, and the pricing structure has not been transparent. I would advise others to carefully review all terms and conditions before committing.

I spoke to kevin regarding an issue. He responded immediately and the issue was resolved immediately.
I was pleasantly impressed!

Azizi is always so helpful and willing to assist. He gives you all the information and actions requests promptly!

Kevin was very helpful
He understood me well
Not like some other companies who don’t listen to what u need or want

Great experience, easy and fast.
Our contact Cole Longland gave us the facts quickly and simply, no messing about just quick clear comms and an outcome we are happy with.
I'd recommend Cole and Global Payments to anyone.

Azizi is always helpful and makes the renewal easy

We've been with Global Payments for years. They're competitive, but just as importantly for us, the service is second to none, especially if there's an issue. Paige has sorted us out a new deal for the coming year and been most helpful with my many questions !

Cole was very helpful and secured a good deal for us

Excellent, efficient and very helpful service from Paige.

Thank you very much

Azizi Arthur came to for a renewal application and i said that i wouldnt do anything till he helped me resolve the issue of all the DD's that have been taken and unable to find invoices for on the portal.
He then went away to investigate and game back with information that the call centre were not able to assist me with.
We were then able to identify that we didn't have 2 of the merchant ID's on our portal, which he went away and got added for us.
Azizi from the moment he contact me has been helpful right to the very end.

I would highly recommend using Global Payments. I wanted to change provider of my card machine and the process was very slick.

I dealt with Kevin D’Souza first and he was able to provide me with a number of options and was able to beat my current provider and other quotes I had by quite a margin.

I was then passed to Mobu Miah who was the member of staff who sorted the transfer and set up. He was really helpful and efficient and the terminal was with me and set up really quickly. It is easy to use and works very well.

Renewal was made extremely easy with Azizzi’s assistance

Fast, efficient renewal. Good analysis of potential savings and any issues. Excellent.

Use and quick

Tom Baines was brilliant. So helpful and reduced the rates I pay!

Paige Saunders was very helpful with assisting on new rates and advised me on wireless terminals for the company.
Great customer service.

Great customer service form Global agent Azizi.

Azizi is always prompt to reply, helpful and knowledgeable about Global products. Last year he helped resolve a difficult issue quickly.