GLS Ireland レビュー 

Delivered on time & expected delivery date & time were well communicated beforehand

Everything was on time

GLS gave me regular shipment updates. The delivery wasn't the fastest on the market, but it got here safely and undamaged.

Package was left at gate in the rain drowned

Very fast service

GLS made the mistake of asking me to rate them, so, they asked, I rate.

GLS ignored a specific instruction to leave my parcel in the waterproof bin by the front door, opting, instead, to leave the parcel in my driveway by the gate where, when I came home after sunset in driving rain I didn't initially see it and almost ran over it.

There was a hole knocked in the shipping box during transit. This hole was facing upwards. So the rain had been pouring onto the parcel for hours.

Fortunately for GLS the shipper wrapped the €600+ item in plastic so my collectable wasn't totally destroyed. However the plastic also had a hole in it, so the €600+ item did suffer water damage. GLS's delivery person flat out caused damage to a collectable which, purchase, VAT, and shipping, ran to €647.36 (to give the exact cost this time).

So GLS made a mistake in sending me a "rate your experience" email. Their lazy-ass delivery person didn't do enough damage for me to be able to seek restitution from GLS, but I have the photos their delivery person left of the item at 2pm, and photos/video of the item when I discovered it at 930pm, as well as photos and videos of the item being unboxed making it damn well clear GLS is responsible for the damage. I also have the original order invoice where I told GLS "Leave item in waterproof bin by door."

I'll complain at GLS tomorrow. Right now? Once again they sent me a "rate your experience" email.

Fine, my experience with GLS was utter crap, and I'm angry GLS damaged a nearly €650 item.

My parcel was left out behind my bin when delivered this morning before 11am it got soaked as I didnt find it until 10.30pm
There was no photo evidence or note to say where it was left, which is a shame!
There is definite room for improvement here..

Great service, good package, great experience.

Great delivery was on time, driver rang the doorbell and placed my package in the front door. Thank you!

Even 1 star is too much. Driver delivered it to the wrong house. Mistakes happen. However, this driver was too lazy to drop the parcel into the porch or at the doorstep. Instead he dropped it at the bottom of the driveway, 2 metres away from the road, everyone could have picked it up. It was sitting there for 5 hours until I got home from work. On top of that parcel was half opened. Absolutely unacceptable and abysmal delivery service. If I can I'll avoid GLS in future. There's no second chance after that.

Great service

Quick delivery,polite delivery driver

My experience with GLS Ireland has been extremely frustrating, from the missing parcel itself to the way I was treated when trying to resolve the situation.

My parcel was marked as out for delivery on Friday but never arrived, and the tracking information has not been updated since.

When I contacted customer service, I was told an investigation would be opened. When I called again the following day, I was told the investigation would take three days from that day, despite this not being explained during my previous call.

During that second call, the agent, Karolina, repeatedly spoke over me and misunderstood what I was saying. I was explaining that, on a previous occasion involving a different parcel, another GLS agent had told me she would message the driver to request delivery. Karolina insisted this had never happened and accused me of lying, despite my repeatedly clarifying that I was talking about a separate incident. She continued talking over me and needlessly verbally berating me before disconnecting the call.

I subsequently received an explanation from GLS Cork that my parcel had not been delivered because the road was closed. My road has not been closed. I asked GLS Cork Depot to provide details of the alleged closure, including when and where it supposedly occurred. I am still awaiting these details.

I also attempted to escalate the matter by email, only to encounter further difficulties, including an email address that rejected my message. When I raised the issue publicly on Instagram, GLS apologised and asked me to send my tracking details by direct message. However, their account settings prevented me from initiating a message, so I asked them to contact me instead. Comments on the post were then limited, leaving me unable to continue the discussion there (they do this here and on Facebook as well.. spoiler alert, there is no Trustpilot Support Form).

At every stage, I have had to chase GLS for information and try another channel to get someone to address the problem. The missing parcel is one issue, but the lack of clear communication and the treatment I received from customer service have made the experience considerably worse.

I expect a delivery company to deliver parcels, communicate honestly when something goes wrong, and treat customers with basic respect when they ask for help. Unfortunately, my experience with GLS Ireland has fallen well short of those expectations.

I am still seeking a clear explanation for the failed delivery, confirmation of when my parcel will arrive, and a proper response to my complaint about the customer service agent.

Edit: The same copied and pasted blurb. There's no such thing as a "Trustpilot Support form".

No matter how times I complain your driver still drops my package at the end of my driveway by the road in the rain where it always gets damaged. The most insulting part of it is that there is a sign there that specifically says to deliver packages to the house and not leave them in the road and he leaves the package right underneath the sign every single time. So as always if I could leave zero stars I would but I guess the worst I can do is one star.

Delivered on time in good condition
Thank you!

Driver very pleasant to deal with

I’m dissatisfied with this company, I’ve had a few deliveries done with them and the items did arrive which I can’t fault them for I’m just really dissatisfied with receiving emails at 6 or 8 in the morning saying the item is out for delivery and then by 7 pm there has been no sign of the delivery and it doesn’t get dropped off until days later. I just think the company needs to work on this going forward.

Constantly deliver to the wrong address and do not communicate to resolve the issue. 0/10.

Regular updates on delivery times