gname.com レビュー 221

Dear GNAME Abuse Team,
Thank you for your prompt assistance in resolving the abuse complaint regarding the abusive misuse of the domain, psmpublishers.org.

Our ABUSE Report for fake website was resolved very quickly - thanks so much!

This is extremely frustrating and unacceptable. The OTP code has not been delivered to my email for over 1 hours, completely blocking access to my account functions.

I contacted customer support via live chat, and the only response I received was to “wait,” with no clear explanation, no estimated resolution time, and no alternative solution. This level of support is simply not acceptable.

What makes this worse is that I tried to change the OTP Operation Protection method to SMS-only, but this action itself requires an email OTP which I am not receiving. This creates a dead-end situation with no workaround.

Gname should have resolved this much faster. If an issue like this is still not fixed after more than an hour, it is already causing real harm to customers.

For a company like Gname, failing to deliver a basic and critical feature like email OTP is a serious issue. This is not a minor inconvenience it directly prevents users from accessing and transferring their funds. At the moment, my unsettled balance is effectively locked because of this failure.

DO NOT BUY DOMAINS THERE

I am a client of over 300 domains there, and they suddenly decided to block a domain i bought a day ago, no website no nothing, they said it was reported for abuse, what a joke i logged in to set the domain up, never used never connected to e mail service, stay away from Gname.

Their customer support is a joke, they are more often offline than online, they wont solve anything, support agents are useless they only tell you to contact email, and they say im sorry but they are off today, completely useless support team

Dont buy a domain there

228030 is my ID

They handled our case very quickly. This resolved our issue with the fake shops very quickly, before we suffered any damage. This hosting provider seems to really know their business.

Thank you very much.

A few days ago, my domain name was reminded by the site and email that there was abuse. I didn't see the message until the domain name was blocked. Now I have sent an email to the abuse team. I hope to lift the restrictions on my domain name. I will strictly abide by the rules of this site in the future.

Gname is my top platform for registering expired domains. What sets it apart from other platforms is its exceptional success rate, which exceeds 98%, along with their highly responsive and fast customer support.

I had a great experience with the support team. They were very professional, responsive, and helpful throughout the process. They solved my issue quickly and made everything very easy for me. I really appreciate their effort and excellent customer service. Thank you for the outstanding support!

good communication

I am very disappointed with my experience. It has been over one and a half months, and my settlement statement is still under review. The process is extremely slow and lacks transparency. Every time I check, it just shows “under review,” and it never gets approved.

This kind of delay is unacceptable, especially when there is no clear explanation or timeline provided. It feels like the issue is being ignored rather than properly handled.

My domain was put on hold, but the support team resolved it quickly and professionally. I'm very satisfied with the prompt response and assistance. Highly recommended!

I had an issue with account verification, and the support team guided me through the process.

Although it took some time to understand the required documents, especially for crypto transactions, the team was helpful and the issue was eventually resolved.

Overall, a good experience. Thank you for the assistance.

I havent been able to login to gname.com for a while now and therefore i cant use the domains that i have listed there. Post login details i get back to the login page even though it says successfully logged in. I have also reported that i use one specific credit card for purchases on this website and it was compromised. Gname removed it from my account (delinked it). The payment i made from the card doesnt show on my account credit. How can i reach them to resolve these issues?

They say it takes 5 to 10 days to receive settlement funds from a domain sale, but in reality, be prepared to wait 18 to 21 days. Their supposed ‘review process’ takes two weeks alone. Wonder what they’re reviewing for that long

--------------------------------------------------
UPDATE: UID as requested - 390412

My experience with Gname’s backordering system has been extremely negative and I cannot recommend their service.

I placed a backorder based on Gname’s prominent statement that an internal auction would only occur if another Gname.com User placed a competing backorder. In my case I was the only user who backordered the domain. However, when the domain was caught it was placed into a public auction instead.

Only later did I discover that Gname relies on small-print language stating that if the domain is caught by another registrar they may run a public auction. In practice those registrars appear to be part of Gname’s own catching network. As a result, the promise that auctions only occur when another “User” places a backorder is misleading.

Another serious issue is their handling of backorder deposits. Gname requires users to transfer funds in advance but no proper order documentation is provided at the time the funds are taken. Many other registrars avoid taking advance payments for backorders precisely to avoid these problems.

Trying to withdraw the unused deposit has been even more frustrating. The refund process is extremely bureaucratic and illogical. Despite the fact that Gname obviously has full records of incoming payments from their Customers to their own account, they are demanding that I provide confidential banking details to prove that I made the transfer.

In my case they already know exactly which account the funds came from because the payment was received and credited to my user balance. Requiring customers to disclose additional private banking information to retrieve their own money feels unnecessary and inappropriate.

Overall my experience with Gname has involved:

• Misleading communication about when auctions occur
• Backorder deposits taken without clear order documentation
• An unnecessarily complicated and intrusive refund process

Because of these issues I will not be using Gname again for domain backorders and would advise other investors to review the terms very carefully before depositing funds.

thank for the domain of enthiosys.com

I have reported the following domains for phishing providing ample evidence of phishing activity:
winzexo[.]cc
winzexo1012[.]to
vyroxo149[.]to
vyroxo[.]com
zetomax[.]cc
despite the evidence clearly showing them being spread via a malicious spam campaign urging people to hand over bank information for 2.5-3.2k usd, gname has taken no action. so thank you gname for harbouring scammers and criminals.

update: domains have been suspended, i will further improve the rating if the abuse team continue to suspend fraudulent domains i have reported. I met the Icann standards of proof for abuse and shouldnt need to escalate via a public review to recieve action.

邮箱收不到验证码，改个邮箱提供各种图，要求这样那样。垃圾平台，垃圾机制，各种为难。
又是MFA，又是邮箱。
和客服说了手机丢了，要的东西全部提供了。
还要补充提供，实在是提供不出来了，干脆直接不用了。
从来没有见过这么烂的机制。