Go Proctoru レビュー 723

Tried to take an exam today. Went through all the pre-checks and installed the software as recommended. In the test everything worked fine. Logged in 15 minutes early and clicked to start. Waited 20 minutes without a proctor connecting so reached out to chat support, asked endlessly for my name, email, institution and exam. Chat support basically told me to wait. 10 minutes later reached out again, was eventually directed to their "Premium Help" where we could share a screen. Midway through this process, a proctor connected and the Technician immediately disconnected. By this time I was over an hour after the scheduled start time of my exam. Proctor could not figure out how to get me in so told me to shut everything down and restart. Did that, and the restart didn't fix anything. Connected to chat support again, they passed me to the "Premium" version again and disconnected. After five minutes of waiting for an Technician, I called in, again. Got a support person who put me on hold "to go see how long it would take for the Technician to come in. That call disconnected after 16 minutes. Then the help session timed out. Started a new one, waited about five minutes and called again. Technician finally connected about 20 minutes after the original request (I have screenshots to back this up). The Technician told me I'd missed my exam window and disconnected. Called tech support again and was finally connected with someone who took notes on what happened and apologized. They helped reschedule my exam (so I get to waste another half day to do what I should have been able to do today) after their system got caught in a loop when I tried to use the rescheduling link.
If you have ANY other option to take your test, I'd recommend using that option over ProctorU. If you do have to go through ProctorU, my advice is to connect like they tell you and just immediately call support (not chat) to make sure there isn't anything going on that would prevent you from taking your test.

I took my exam with ProctorU and did the whole view of the room and under the desk. At the end of my exam, I let them know I was done before clicking the finish button. A lady came on and asked if I was using a white board. I was like huh, a white board. If I had a white board I would not have failed the exam. I think PoctorU is a scam. Where can I take the exam on paper for the CPRP PRA?

Room for Improvement. Rithika S, you weren't very helpful and was shutting my computer down necessary or were you taking the the piss. Rohan, you were alright.
ProctorU is a great concept but ya'll need to not take it so seriously man, its not jail it's flexibility. Ya'll tried to make me stressed but its an aptitude test, like Huh? I'm choosing to do it at home because it's more comfortable and a time saver. Do i need to show you the underneath of my desk? also its a laptop not a phone!
Great for accessibility but idk dont you guys have professionals
or ai that can track people's movements mannerisms to see if they're cheating? that would be so much easier. and i cant talk in my own room? come on. i read aloud!

I needed to pay $31 to take each exam. When I pay this amount, I expect the exam to go smoothly. EACH exam, the proctor has switched multiple times. Almost every single time the proctor switched, they would turn on their mic to make me show them around the room, or show them where I placed my phone. One made me stop my test because I was looking down.... It is a physics exam... I cannot do those calculations in my head. The amount of interruptions was extremely unprofessional. You would think that proctors would understand time management and how once you break someone's focus, it takes them a while to focus again. Moral of the story, proctoru costs $31 PER TEST, and you aren't even guaranteed the full 2 hours with the amount of interruptions.

8 hours from my scheduled time till I finally forced to give up. I was forced out in the middle of the exam because the Proctor lost her connection temporarily … It was such a traumatic experience with extremely slow and overall unprofessional customer support.

Seriously terrible. From my scheduled time to finishing, I sat at my desk for seven hours while they fiddled around with technical issues. Throughout that time, I spoke with at least ten proctors and two people on the phone who kept referring me to each other. I waited up to 30 minutes for even a reply. Cannot believe what happened today lol.

Proctor U is terrible. The process to begin your exam is harder than the preparation or the exam itself. The “proctors” are sourced from a call center in India, they do not speak English well, are extremely hard to understand, and generally are unknowledgeable. They interrupt you during your exam and pause your progress to make you show them around the room. Over all the absolute worst test taking experience of my life and I am a masters student. If a course, or any certification you desire requires you to take a test through proctor U, figure out another way to do it.

The technician ended my chat without providing any assistance. While my exam is live, decided to send me back to LSAC support line though LSAC support told me to discuss with them.

Never again… I felt like scammed by those fake customer services…. they’ve accessed my computer and changed lot’s of my settings… I can’t imagine why I didn’t stop it… , and they’ve been lurking my computer during the exam… God knows what did they do during it…

This company has to reported to Education department. Worse experience in my life! My exam was supposed to start at 10:30 AM, its 1:17PM and im still waiting for their assistance so i can begin my exam. BTW, i was prepared one hour before the exam, called my uni to make sure im logged in correctly and ready. Uni was very helpful but when exam started i got disconnected and still waiting to reconnect. Idiotic company

The proctors were unprofessional, constantly interrupting throughout the exam and creating unnecessary stress instead of providing support. Their behaviour was intrusive and showed a complete lack of understanding of their role. Communication was poor, with limited English skills, and rather than helping, they made the experience far worse.

My experience with ProctorU was terrible. I have taken an exam session on here three different times because they have canceled every single test I have taken. I have been in the middle of my test and my browser will automatically switch between the test and another browser. I have an exam scheduled and then ProctorU says I have no test scheduled to take. Because of my canceled tests I have to wait weeks for my LSAT score to release. Once I am into the exam I can not focus because I have to deal with support for 40 minutes or more before having to jump into writing an essay. I am infuriated.

This was the most outrageous testing experience I have ever had. The proctors repeatedly took control of my computer, downloaded multiple versions of their spyware, requested permissions that included overwriting my files(!!!). Set my microphone to my headphones even when I kept telling them to use the webcam microphone. Disconnected themselves repeatedly. I had no Evolve username or password and when I attempted to reset it, there was no response from their system.
I went through over 10 proctors during the event. Had to stand up and show multiple people who I had no idea who they were my room, my chair, my desk. It was the most demeaning and disgusting experience ever.
I am outraged. Actually outraged.
This didn't test my knowledge. It tested my ability to perform under extreme duress.
In Canada, educational facilities have the obligation to accommodate people with disabilities up to undue hardship. These people don't even plan to accommodate. There is no option to request accommodations and during the test, if you realize that something that you do naturally to accommodate yourself like reading the questions aloud so that you can process the information in more than one format is considered cheating, you cannot request accommodation. This does not meet the standards of undue hardship I guarantee.
I will be addressing this to my University and do not recommend this garbage company.

Terrible. Do not waste your money and time. Proctors approved my workspace and interrupted me in the middle of my exam asking me to reposition myself or move to the bedroom. I lost about 15% of my exam time and set me in a bad mood. The proctors also kept on changing during the exam and are not responsive and not attentive asking you to do the same thing over and over again.

HORRIBLE . I wrote 2 exams and it was ok. Then this exam well a nightmare. Couldn't do the exam the code was supposed to be wrong. I spent an hour waiting for the support team. I went on twice and tried reconnecting and they aways want you to let them take over your screen. Creepy.

Despicable. I have been taking the CRR exam since about 2020. Every conversation is condescending, disrespectful, and without any satisfactory conclusion. I'm going to see if I can get an accommodation from my organization for PSTD. ProctorU screaming at me triggers depression and anxiety to such a great degree. I just want to get on with my life. Dexter thinks he is master and commander of the universe.

Before the exam even began, I spent approximately 30 minutes troubleshooting technical issues, which were apart of downloading another software that was nowhere in the original set up directions and that continued to fail and disconnect, to the point where I needed to contact customer support. This was then followed by an additional 30 minutes of completing a room check. As a result, the exam did not begin until over an hour past the originally scheduled start time. This significant delay added unnecessary stress and frustration before I was even able to begin writing, and it set a negative tone for the remainder of the exam.

My testing environment was repeatedly deemed unacceptable. I was told that my kitchen/dining area was “too large,” my bedroom was unsuitable due to a pet bird(which is fair and I did explain that if they didn’t mind bird chirping that I could work there) and when I suggested the bathroom as an alternative, the proctor was appalled at my suggestion - despite the fact this it fit the criteria of a ‘closed’ room. They then deemed that I could continue to work in my kitchen/dining room. I was instructed to close all blinds, including those outside my line of sight and not accessible from the outside for people to look in, then I was told the blinds were insufficient and that I needed to hang a blanket over my window. I explained that my blinds are not on a curtain rod and that this was not possible. I was also instructed to lock my front door, despite it already being locked, and it was on the other side of the house, with the implication that someone might enter my home during the exam.

Ultimately, I was required to complete the exam at my kitchen island using a dining room chair. This was not a comfortable or appropriate testing setup and was not where I had planned to write the exam. I typically complete exams at my dining room table, where I have written tests many times before without issue. Being forced into a different space made me uncomfortable for the duration of the exam and negatively impacted my ability to focus.

Additionally, I was repeatedly reprimanded for behaviors that are normal and unconscious parts of my test-taking process. I naturally read questions quietly under my breath and make small, seated body movements to work through and interpret what a question is asking (without standing up or leaving my seat). These are not accommodations, nor are they attempts to gain an unfair advantage; they are simply how I process information. Being continually warned and reprimanded for these behaviors made me feel constantly monitored and anxious.

During the exam, I was told to adjust my webcam angle, even when doing so made it difficult to see my laptop screen, and my concerns were dismissed. Additionally, I was frequently yelled at and accused of “talking” despite only silently reading. I became visibly upset due to the ongoing interruptions and pressure and was then reprimanded for sniffling while crying.

The nature of this exam involved muscles and movements, yet I was not to move my arms or body in any way that could be perceived as suspicious. This made it extremely difficult to apply practical knowledge, as physically engaging with the material is often part of understanding muscular actions. Throughout the exam, I was frequently threatened with having the session terminated and being failed, which only added to the stress and disruption. The repeated interruptions made it very difficult to focus, regulate my emotions, and perform to the best of my ability.

I am struggling to understand how someone is expected to successfully complete an exam under these conditions. I hold two university degrees and have completed numerous proctored examinations in my academic career including online exams, yet I have never experienced a testing environment that felt so hostile, stressful, and demeaning.

I fully understand the importance of maintaining exam integrity. However, I am an adult and should be treated with respect and professionalism. This experience felt excessive, unreasonable, and, frankly, traumatic.

I will be utilizing another source from here on out!
I am in my 4th year undergrad and have been using proctoru for 3 years now they have always been very average in terms of support and ease of use but lately they have gone from average to barely usable. The services had become unreliable and I no longer trust that my exam will be completed on time that day if completed that day at all.
Every time I attempt to write an exam there is some new download, some new technical difficulty, and rarely does my exam get going on time no matter how early or prepared I am.
Customer and technical support are inadequate. I am repeatedly asked to perform basic troubleshooting steps I have already completed, only to be told “everything looks good” and sent back to the exam without any meaningful resolution. This does not constitute effective technical support.
There is a huge gap in communication, when requesting help they rarely understand what is being asked and appear to respond with generic statements and rush to leave. Also there is a long lag between asking them a question and getting a response.
There is a clear lack of understanding of how time-sensitive and high-stakes an academic exam is. I rarely enter my exams without a heightened level of frustration. The recognition of time frame, delays are casually dismissed, constantly reminding me that it will be ok if we are late is disrespectful of my prompt arrival and my personal time after the exam. Their technical difficulties and lack of understanding are not my personal problems.
The proctors are hit and miss some are supportive and warm others are harsh, presume user error, and communicate in a scolding, accusatory manner. If I cannot see in my screen what my camera is showing you, you cannot blame me for the angle, clarity or missing items.
Test taking is stressful enough, this is extra headache no test taker needs in the few moments prior to writing their exam.

4 hours first time, had to defer because exam expired and i couldn't even do it. had to defer, another 2 hours of "help" got nowhere. absolutely useless for the one purpose of this thing

0 stars if I could. My university confirmed over and over in email, letter, phone that I was registered to take the exam. ProctoU couldn't find me in their system. Stole my money for registering and I still couldn't write. Will charge me for rescheduling. Spent over 2 hours trying to get help to log in to write. Wasted a whole day. Schools should stop using this platform. Sketchy they can access your computer too.