Goal Zero レビュー 76

Goal Zero responded within 24 hours to my negative review, then corrected the problem and fulfilled the warranty.

As a result, I changed the review to 4 stars. Thank you, Courtney, for responding and correcting the problem.

Mark

PREVIOUS REVIEW
So far 25 days later: 11 emails to support and 3 responses that did not result in the unit working properly after following explicit instructions. I've sent the same info TWICE with no response (purchase receipt and address to repair or exchange the unit under warranty). 4 calls, no return calls, I’ve had 80+ minutes on hold! DON’T BUY THEIR PRODUCTS!

Dear Goal Zero,
I didn’t expect a candlelit dinner, just... an answer?

After buying the pricey-but-promising Yeti 1400, I reached out for help with an issue (you know, the kind where the power station stops being a station of power). I got one friendly reply. I responded with a video and details. Then: crickets. For a whole month. Pinged three times. Still nothing. I’ve had more emotional support from a potato.

Apparently, customer service is like solar charging in the Arctic winter: slow, dim, and deeply unreliable.

So if you're considering Goal Zero for "peace of mind" — you may want to consider a second option. Or a third. Or just a campfire. I'll declare default on my unit, although I would have loved to have it repaired.

"hullo do you have a defibrillator for a dead Yeti , it won't hold a charge?"
Nice Zero person "don't think we can help you if its out of warranty"
It so is, its a Norwegian Blue of a Yeti, how do I replace it, I need some guidance on the right model."
Nice person "If you let me know what model you want I can tell you if we have it in stock?"
"No thats why I need to talk to someone.'
"Nice Zero Person "oh you just need to email us explaining your needs and we will write back"
You mean I can't just get it now and and buy it over the phone"
Nice Zero person "No we don't do that"
"Thats sad I was needing a small family of Yetis for three off grid cabins, I will go to Jackry or Bluetti, thanks !
Moral: If you cant be bothered to provide the most basic of help I cant be bothered to give you my money.

Unfortunately bad customer service. They don't like to honor their warranties and they will try to weasel their way out of giving you a working product, they will keep recommending unplugging it and plugging it back in and turning it on and then depleting the charge by waiting and then recharging it in a different method and then leaves you hanging for days and then suggests a different recharge method. Plugging it in didn't work? Let's try depleting it and then charging it through the back DC port... That doesn't work? How about we try the front port? This goes on for weeks on end with no results. After the first broken port you should have just taken the thing back and done diagnostics at your facility.

I had one week before the warranty ended and I had to throw a tantrum on the phone and get a manager and flip out at them for not honoring their warranty for them to finally issue a refund and take back their defective products.

I bought nearly $15k of product that supposedly came with a five year warranty. Two of the items no longer hold a charge, one has a reduced charge. Emailed customer support and did not receive response for days. Finally, when I did it was the equivalent of, did you try unplugging and plugging back in? Clearly they didn't read the complaint which outlined the details. After repeating the issues and sending pictures they never responded again. I left them one final message letting them know I would be sure to share my absolutely abysmal experience on places like Trustpilot so that other customers don't get ripped off like I did.

Not sure what's worse, the reliability of their products or the quality of their customer service. My Sherpa 100 pd, stopped holding a charge after a few months. so I contacted customer service. After confirming that the item was eligible for a replacement, they asked me to provide my address. I responded with my address, and then nothing. Followed up a week later, and crickets...... Followed up again, and finally got a response. They told me that they were moving warehouses, and wouldn't be able to handle my warranty replacement until it was completed. No date was provided. Neither was a general time frame given. I was just told to wait......

Talking to a Goalzero representative Becca she answered my questions professionally and in a well calm voice. With communication and solving the problem I have goalzero has gain my trust that if there is any problem we have for our units they'll be the ones to handle it. I give her 5 stars on Beccas performance.

I live in tornado alley (shoutout to Ryan Hall, Y’all), where I have 5 Yetis of various capacities throughout my home. Some are in warranty, some out of warranty, I’m not sure what is what, but one AC Adapter smoked out after an extended power outage. I asked Goal Zero what can I do ASAP, and Chayce B replied, “Say no more Fam” and sent me a new one. I understand this is not always possible, however I really appreciate this gesture. Reliable Always On Duty power alternatives are a super important part of our preparation plans. Thank you Goal Zero!

I had been using my Light a Life 350’s for years when 3 shorted. Still not sure what happened, they always worked great. Anyway, after sending a message through their website, I got in touch (via email) with customer service, who worked with me to get my products replaced. Prompt, courteous, and professional. This experience with the people at the company, coupled with how much I’ve liked my Light a Life’s, will keep me coming back to Goal Zero for 12v accessories. If any higher-ups at GZ are reading this and want to know who to commend, C.B. helped me out. This is how customer service should be done :)

Purchaseda Yeti 1400 power station, two boulder solar panels and an expansion module of three batteries. Cost was north of $3000. Power station failed last month. Contact with GZ left me with absolutely NOTHING! "Too bad" was messentially their response. I feel a fool for trusting in their product.

Bought a nice Yeti 3000x and it died six months out of warranty. After some initial stonewalling and hemming and hawing, I kind of insisted that they make it right. Which they did, sent a replacement unit. Everyone super nice and it turned out to be a good experience. But the lesson is sometimes you have to push to get fair treatment.

I emailed Goal Zero for help with a legacy device I bought 15 years ago, and I received an immediate response with a forthcoming solution, even though their warehouse was closed for the Thanksgiving holiday.

The requested part arrived today and I couldn't be more pleased with after-sales customer service.

my yeti 1500x doesn't work properly at all. customer service didn't respond to 5 or 6 emails. i gave up. i have to unplug and replug the input to get full recharge ability.

if i cloud comes by it will drop watts and then not go back up when the cloud passes and i have full sun. this is a 5k nightmare. thats about the amount of money i have invested in this brand....

im so frustrated i wish i was dead.

I've ordered 5 products from this Goal Zero for me and then my daughter and father. All are excellent and a responsive company.

I purchased a yeti 400 from goal zero and have good service from the Australian branch of the company, I have had a lot of free advice and help from them, thanks guys