Gohaus レビュー 4

DO NOT BUY FROM THIS COMPANY

Refund replaced with unusable digital store credits.

I had a frustrating experience with Haus (also known as SquidHaus).

The items I received did not match the advertised color or the fit used in their instagram ads. I returned all items, and the return was confirmed as delivered and accepted.

I requested a refund to my original payment method, but instead the company issued digital store credit codes. These remain completely unused.

The digital credits are not usable for me because, I know the colors and fit are not as advertised and almost all of the shorts are unavailable and marked as “sold out.” Although, the company continues to market them.

I asked that the unused digital gift card codes be canceled and a proper refund issued, but this was declined.

An abysmal company with abysmal quality clothing. I needed some modern joggers for a gift. I came across an ad on Instagram and thought some of the features were interesting for a 20-something young man. I usually check reviews and the return policy but I was in a hurry. This was a HUGE mistake! When they arrived, the quality of the fabric was poor. Joggers found by rifling through a donation bin would have been far better. And the sizing was off. I ordered M. Based on the guide, the inseam and waist measurements were not 29 and 31. They were 32 and 33! Then I went to the refunds and returns. No refunds, only store credit. Why would I want to purchase ANYTHING from this place. Please reconsider before buying anything from "gohaus" or "squidhaus."

Products are poor quality, but the reason I wanted a return was due to them not fitting, despite me purchasing in line with the size guide. They ignored all my emails and social media messages to arrange an return for store credit. Annoyed at myself for purchasing from a social media scam company.

I reached out to Squid Haus regarding an issue with my order and never received a reply. I contacted them through their listed support channels and received complete silence. No acknowledgment, no follow up, no attempt to resolve the issue.

Mistakes or shipping problems can happen with any company. What matters is how a business responds. In this case, there has been zero communication and no accountability. As a customer, that is incredibly frustrating.

When you spend money with a brand, you expect at minimum a response to your inquiry. The lack of basic customer service is disappointing and concerning. If reliable support matters to you when making a purchase, this was not a reassuring experience.