THe tech was very patient with me and worked hard to try and resolve my issues. The only thing I don't like is the rates are very high for your services. Especially those who are low income. It's sa... ãã£ãšèŠã
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The conversion to digital went great. Not protecting and not attaching the wiring to the floor joists let a Opossum get to the wires and chew them. Result was no internet several times and one call fo... ãã£ãšèŠã
Your customer service representative was top notch! She kept me from closing my account which I expected I would be doing that day. All around great product and service.
Service is fantastic. No issues there. However, I was charged twice for my first month of service, and when I tried to contact customer support I was told that I would receive a credit towards my 2nd... ãã£ãšèŠã
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The Kinetic Promiseâ¢
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. Theyâll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home theyâre able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything youâre specifically worried about, just let your technician know.
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my questions were answered and theâŠ
my questions were answered and the problem was fixed.
2026幎2æ18æ¥
Gokinetic ããã®åç
Nice and simple, just how we like it! Thanks for sharing with us. Feel free to find us on our socials @gokineticfiber if you ever need anything else.
48 Years of Service
Iâve been a Windstream/Kinetic customer for a very long time. Even though Iâve had a few hiccups during this time I would still highly recommend yâall.
2026幎2æ19æ¥
Gokinetic ããã®åç
Thanks for the love, Michael â we appreciate customers like you. Feel free to send us a message on our socials @gokineticfiber if you ever need anything.
Gokinetic ããã®åç
Thanks for sharing with us, Shelia! We're glad our team left a great impression. Don't hesitate to reach out on our socials if you ever need anything @gokineticfiber ð
Excellent customer care!
2026幎2æ10æ¥
Gokinetic ããã®åç
So glad our team made it a positive experience for you! If you ever need them again, don't hesitate to DM us on Instagram or Facebook @gokineticfiber
Professional.personable
Enjoyed. The experience. Professional courteous knowledgeable tec person Great job and good communications
2026幎2æ8æ¥
Gokinetic ããã®åç
Woohoo! So happy to hear that your tech left you so impressed with their knowledge and professionalism, Walter, and we'll be sure to pass along the compliment! Know that we're always here to support you should you ever need us again, and please feel free to follow us to stay connected with all things Kinetic @gokineticfiber
Great people to work with
Great people to work with. Very friendly, patient and knowledgeable
2026幎2æ13æ¥
Gokinetic ããã®åç
It's a pleasure to be your service provider, Perry, and we're so happy to hear that your experience with the crew has been so positive! We really appreciate you taking the time to share your feedback, and we want you to know that weâre always here if you need us â just reach out to us on social @gokineticfiber
We like the service, except the price
We like the service, but being on a fixed income -it is quickly becoming unaffordable
2026幎2æ19æ¥
Gokinetic ããã®åç
HI Barbera! Thank you for reaching out. I was able to help deduce your overall cost. If you'd like to discuss further, please reach out directly to uniticanhelp@uniti.com using the subject "Trust Pilot Review", thanks! <Maggie
Chris provides outstanding customer service
Chris is an outstanding member of your company. Very thoughtful, knowledgeable, and professional. He resolved my issue quickly and in a very timely manor. I have been a Windstream customer for over 10 years and the quality of service has been very good for at least the past 7 years. Employees like Chris are key to the success of Windstream.
2026幎2æ10æ¥
Gokinetic ããã®åç
Thank you so much for sharing this â and for being a customer for over 10 years! Weâre thrilled to hear Chris took great care of you and got everything resolved quickly. Weâll be sure to pass your kind words along to him. If you ever need anything at all, just reach out to us on our socials @gokineticfiber â weâre always here to help.
He was very nice and knew just whatâŠ
He was very nice and knew just what needed to be done.
2026幎2æ19æ¥
Gokinetic ããã®åç
That's what we like to hear! So glad our team could help you out. Don't hesitate to reach out on our socials @gokineticfiber if something comes up down the road.
The job was done professionally
The job was done professionally. Technicians were informative, did their job professionally and were courteous and answered all questions.
2026幎2æ11æ¥
Gokinetic ããã®åç
Thank you for taking the time to share this! Weâre so glad to hear everything was handled professionally and that the team kept you informed along the way. If you ever need anything, donât hesitate to reach out to us on our socials @gokineticfiber â weâre always here to help.
Fiber optic
Everything was explained when putting in fiber optic. Gentlemen
Was polite and courteous.
2026幎2æ9æ¥
Gokinetic ããã®åç
We're happy to get you connected with confidence ð Thank you so much for taking the time to leave us a review, and feel free to tag us @gokineticfiber if you share your experience on social!
Gokinetic ããã®åç
We're thrilled to hear Luke left a great impression! Thank you so much for taking the time to leave us a review, and if you share your shoutout on social media, be sure to tag us @gokineticfiber so we don't miss it!
Absolute worst customer service I haveâŠ
Absolute worst customer service I have ever experienced. Very dishonest, set up service appointments so I stay home only to find that they cancelled and did not notify me. Not once but twice. Tried to chat only to be disconnected because it took too long to climb the ladder to reset modem at their request.This now an area wide problem over the last month and they won't acknowledge.
2026幎2æ11æ¥
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Gokinetic ããã®åç
Hi CR! Iâm sorry for the repeated appointment cancellations without notice and for the chat disconnect while you were following troubleshooting stepsâthatâs unacceptable and I understand how much time and trust that costs, especially when you stayed home twice. I also hear your concern about an area-wide issue over the last month, and I want to verify whatâs been happening in your location and why it hasnât been communicated clearly. Please email me at uniticanhelp@uniti.com with the subject âTrust Pilot Reviewâ and include your full name and account information, and Iâll personally review your appointment history and service records and follow up directly. <Maggie
Terrible company. Terrible Service.
If I had any other options, I would take them. This is the absolute worst company to have to deal with, rates are increased every other month without notice or reason. You can call and argue with a customer service rep who states âitâs not ther fault and thereâs nothing they can do about itâ for hours until they eventually offer you a $10 credit (that expires) to help with their $24 monthly increase.
2026幎2æ18æ¥
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Gokinetic ããã®åç
Hi Emma! Iâm sorry for the frustration youâve experienced with repeated rate increases, lack of clear notice, and being told there was nothing that could be doneâespecially when the credits offered didnât meaningfully offset the change. Thatâs not the experience I want you to have, and I want to review your billing history, the reason for the recent increases, and whether any discounts or plan options were missed so I can work toward a fair resolution. Please email me at uniticanhelp@uniti.com with the subject âTrust Pilot Reviewâ and include your full name and account information; Iâll personally look into this and follow up directly. <Maggie
On 02/05/2026 I called & talked withâŠ
On 02/05/2026 I called & talked with Krysta about changing my date my bill is due which she did, however, I asked if my bill would be going up due to having to go to fiber optic & was told NO, but my bill went up $15.00. So instead of $80.54 I'm having to pay $96.00 or $97.00 dollars a month!!! I'm on a fixed income & can't afford a high bill!!!!!
2026幎2æ5æ¥
Gokinetic ããã®åç
HI Ashley, I don't believe your billing has changed however, there is a proration on this most recent bill to catch up the billing cycle change. If you have any further questions about it, please email me directly at uniticanhelp@uniti.com. Thanks! <Maggie
If I could give a 0 review I would
If I could give a 0 review I would. Intermittent internet service for the entire town. Terrible customer service. Frequent price changes. They make cancelling such a hassle itâs almost better just to use my phone hotspot. Do yourself a favor and find someone elseâŠanyone elseâŠhell, smoke signals would search Google better than this service.
2026幎2æ17æ¥
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Gokinetic ããã®åç
Hi Levi! Iâm sorry for the intermittent service across your town, the frustration with customer support, the frequent price changes, and the difficulty you faced when trying to cancelânone of that is the experience I want you to have. I want to review the local network performance and any outage events affecting your area, confirm your pricing history, and look into your cancellation experience so I can address each issue. Please email me at uniticanhelp@uniti.com with the subject âTrust Pilot Reviewâ and include your full name and account information; Iâll personally investigate and follow up directly. <Maggie
Better think long and hard aboutâŠ
Better think long and hard about signing on with this company. We're a 2 year customer and everything was hunky-dorry for the first year. After that their signal started fluctuating and we would lose service. The last week has been terrible. We lost service for longer periods of time. When we went to cancel we were met with a rep that was combative. I would rate this company lower than a 1 star.
2026幎2æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Gokinetic ããã®åç
HI David! Iâm sorry for the signal fluctuations, recent extended outages, and the combative interaction you experienced when trying to cancelâespecially after a strong first year with us; thatâs not the service or support I want you to have. I want to review the network performance affecting your address, any outage or maintenance events over the last week, and your interaction notes so I can address the reliability issues and follow up on the cancellation experience. Please email me at uniticanhelp@uniti.com with the subject âTrust Pilot Reviewâ and include your full name and account information; Iâll personally look into your account and follow up directly. <Maggie
Gokinetic ããã®åç
Dream team ð€© Our techs are always here for you if you need them again â just reach out on any of our social channels @gokineticfiber
Crystal Clear
I absolutely love the quality of the picture. Iâm receiving on my television. It is so much clearer and itâs a wonderful product.
2026幎2æ17æ¥
Gokinetic ããã®åç
Makes our day to know that your home entertainment is meeting your expectations, Judy, and we really appreciate you taking the time to share! We hope that you're having a blast with your streaming experience, and we encourage you to follow us on social @gokineticfiber for the latest tips and updates!
We are pleased
The technician was knowledable and polite, they came a few days later and quickly buried the wires, the service has been great through lots of bad weather and it costs less than Hughes net. I put a date in below because it was required but I do not remember what day the technician came. It was one or two days before the big snowstorm here in Blairsville
2026幎1æ16æ¥
Gokinetic ããã®åç
We're so happy to hear that your tech addressed your concerns just in time for the winter weather, Michele, and we can't wait to share your compliment. Know that we're always here if you need us â just reach out to us on social @gokineticfiber
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