THe tech was very patient with me and worked hard to try and resolve my issues. The only thing I don't like is the rates are very high for your services. Especially those who are low income. It's sa... もっと見る
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The conversion to digital went great. Not protecting and not attaching the wiring to the floor joists let a Opossum get to the wires and chew them. Result was no internet several times and one call fo... もっと見る
Your customer service representative was top notch! She kept me from closing my account which I expected I would be doing that day. All around great product and service.
Service is fantastic. No issues there. However, I was charged twice for my first month of service, and when I tried to contact customer support I was told that I would receive a credit towards my 2nd... もっと見る
企業が回答しました
企業情報
Gokinetic について
当該企業による記述
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
連絡先
4.0
ほぼ満足
818件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Very helpful prople
2026年5月7日
Always great customer service!
2026年5月13日
My installer did an excellent job with…
My installer did an excellent job with very nice customer service and knowledgeable
2026年5月4日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
I was told that if I went to fiber optic I would get a 200.00 gift card well still waiting.
I was promised a 200.00 dollar gift card for switching to fiber optic well still waiting.
2026年5月26日
Gokinetic からの回答
HI Mr. Gillum, thank you for sending in your review regarding your rebate offer. I have submitted to management for escalation and you should receive via email early next week. Please reach out to me directly at uniticanhelp@uniti.com if you do not receive by Wednesday. Thank you! <Maggie
Support help from Kris
The tech person her name was Kris she was great. I’m 75 and not really good with wi-fi issues. She answered all my questions and worries. She’s sending a wi-fi booster as I’m having issues with streaming. Haven’t seen it yet but she will send it. At least I hope so. But I really like her and she takes her job serious and is a joy to deal with. Simply the best. Not sure about the date. I think it’s closer.
2026年5月10日
Disappointed loyal customer
Because for the last two months and a half I have called every single day about my referral reward I have gotten so many different answers it took up so much of my time and the person I referred It’s talking about switching Internet providers because your company did not live up to its promotional referral gift card promotion that they promised and it is all messed up in the system and nothing has been done about it and I continue to waste my time and call your company about this problem and I get so many different answers from management and never get my problem solved
2026年4月20日
Gokinetic からの回答
HI Delores! Thank you for sending so I could investigate further. It looks like the customer you referred has never made a payment and therefore the referral reward is not valid nor would their intro reward activate as it is reliant on good payment standing after 90 days. I'm sorry that this has not been clearly explained. Please reach out directly to me at uniticanhelp@uniti.com if you have any further questions. Thank you! <Maggie
Service is good. Customer support needs work.
Service is fantastic. No issues there. However, I was charged twice for my first month of service, and when I tried to contact customer support I was told that I would receive a credit towards my 2nd month and that the matter was closed and there was no refund possible. TERRIBLE customer service.
2026年5月21日
Gokinetic からの回答
Hello Mr. Mery! I'm sorry about the double payment. I am showing both have been received as of the 18th and 19th. I've escalated with financial services to double check on if we can have on of those reversed. If so, it should be back in your bank account with a week or so. If you have any further questions, please email me directly at uniticanhelp@uniti.com. Thank you! <Maggie
Excellent customer service and pricing
Excellent customer service and pricing! I highly recommend them!
2026年5月26日
Good and amazing .
2026年5月26日
There is “lag time” between pressing…
There is “lag time” between pressing the button on the remote to response. We didn’t have that with Blue Ridge.
2026年4月30日
The conversion to digital went great
The conversion to digital went great. Not protecting and not attaching the wiring to the floor joists let a Opossum get to the wires and chew them. Result was no internet several times and one call for the phone line. The Opossum has been caught and deported, so hopefully the internet and phone lines will continue working. It's great when everything works as it should.
2026年5月4日
Operator was easy to understand and…
Operator was easy to understand and gave me step by step instructions and we had success !!!
2026年5月26日
The technician was knowledgeable and…
The technician was knowledgeable and did his job expertly and in a timely manner.
2026年4月29日
The phone Tech and in home Tech were…
The phone Tech and in home Tech were very helpful. The Young Man that came to my home was well attentive to what I had experienced with my WiFi problems. Apparently the initial modem was not suited for fiber optics, so I never had the 500 speed I was paying for from the beginning. All is well now!
2026年5月26日
I’ve had no serious problems of any…
I’ve had no serious problems of any kind and at any time that I have called Customer Service for whatever reason the representatives has always been pleasant, concise and helpful
2026年5月12日
Quick response and solved everything…
Quick response and solved everything professionally and proficiently.
2026年5月12日
Always great understanding
great understanding people,,and the Internet is fast no problems..🫡🇺🇲Ryan thank you sir!
2026年3月1日
You keep raising the price already…
You keep raising the price already twice this year I am getting ready to shop around ur prices are out of line
2026年5月22日
Gokinetic からの回答
HI John! I’m sorry to hear about your frustration with the recent price increases, and I understand your concerns about affordability. To help lower your monthly bill, I have applied a credit to cover your modem cost each month. I hope this helps ease some of the impact to your overall rate. If you would like for me to review your account further for any additional options, please email me at uniticanhelp@uniti.com with "Trust Pilot Review" in the subject line and include your full name and account information. <Maggie
Pleasant experience!
My experience with GoKinetic has always been satisfactory. If I have a question, they have always been there with the answer.
2026年5月14日
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