THe tech was very patient with me and worked hard to try and resolve my issues. The only thing I don't like is the rates are very high for your services. Especially those who are low income. It's sa... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The conversion to digital went great. Not protecting and not attaching the wiring to the floor joists let a Opossum get to the wires and chew them. Result was no internet several times and one call fo... もっと見る
Your customer service representative was top notch! She kept me from closing my account which I expected I would be doing that day. All around great product and service.
Service is fantastic. No issues there. However, I was charged twice for my first month of service, and when I tried to contact customer support I was told that I would receive a credit towards my 2nd... もっと見る
企業が回答しました
企業情報
Gokinetic について
当該企業による記述
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
連絡先
4.0
ほぼ満足
818件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
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Chat is useless. Have to do a work around to get a live person. Most reps are speaking to you from overseas
Internet went down for absolutely no reason. Tried to call to see what was up. Good luck speaking to a real person. Chat was not helpful. Have had their service for many years. Never had these problems in the past to get a response or resolution. Highly disappointed in how the issue was handled.
2026年4月7日
自発的なレビュー
Gokinetic からの回答
Hi Chris! I’m sorry for the frustration you experienced, and I understand how disappointing it is to have your internet go down without warning and then have difficulty getting the help you needed. I appreciate you being a longtime customer, and I recognize how upsetting it is when the level of service and support you’ve come to expect is not there, especially when the chat was not helpful and reaching a real person was so difficult. I’m disappointed to hear the issue was not handled the way it should have been. If you would like additional assistance, please email uniticanhelp@uniti.com with the subject line "Trust Pilot Review" and include your full name and account information so I can look into this further. <Maggie
Precio accesible
2026年4月7日
自発的なレビュー
Gokinetic からの回答
Glad you're enjoying things! We definitely want our customers to get the best value with us 🤝 Don't forget to give us a follow on social @gokineticfiber
Our internet continues to go out 24-48…
Our internet continues to go out 24-48 hours a week. Ironically enough, sbout the same time everyday. Usually get a message about noon saying they’re working to restore service. Estimated time is 6:00 pm. Then sometime within an hour or so it jumps, typically to 2:30 am. Then I wake up and check email, and like magic, restored at 2:20 am. Go to work, and off again before I get home. Absolute JOKE. Good luck speaking with anyone. I’ve had better communication with UNDERSTANDABLE individuals at Starlink over the past few days, than I have in 5+ years with Windstream. I never leave bad reviews, as I am too busy for this nonsense, but this company is hot garbage. Can’t wait to have Starlink hooked up next week, and this nightmare finally come to a slow torturous end.
*edit*
Just took a quick glance at the reviews. The bad reviews are all acknowledged with the same message from “Maggie”. Most of the good reviews sound suspiciously like bots. Absolute garbage company.
2026年4月6日
自発的なレビュー
Gokinetic からの回答
Hi JT! All of the messages are responded to by the same person which is me, Maggie. If you need help with your service, please reach out directly via the email uniticanhelp@untii.com with the subject "Trust Pilot Review" and your full name and account information so I can take a look and help resolve. Thanks! <Maggie
This company sucks
Me and my wife have had kinetic for a year, and we haven’t had many issues up until we planned to move, the support for kinetic is hot garbage and with all internet companies come issues so if you plan on talking to them for anything , your better off talking to a brick wall. Me and my wife have been without service for multiple days leading up to our shutoff date which was scheduled for the 15th and we haven’t had service since the 5th HOW THE HELL DOES THAT MAKE ANY SENSE, and we tried calling back and they told us due to THEIR own mistake that we would have to come out of pocket and open a new account. Pls choose any other company I’d choose spectrum and they suck but hey it’s better than kinetic considering spectrum wouldn’t cut my internet off 10 days before the schedule date and I’m still paying for it but hey go kinetic.
2026年3月5日
自発的なレビュー
Gokinetic からの回答
Hello! I’m very sorry to hear about this experience, especially after having reliable service for so long. I understand how frustrating it must be to lose service 10 days before your scheduled disconnect date and then be told you may need to pay out of pocket because of an error that should not have happened. I want the chance to look into this further and see how I can help. Please email me at uniticanhelp@uniti.com with the subject line "Trust Pilot Review" and include your full name and account information so I can review the situation in more detail and assist you further. <Maggie
Gokinetic からの回答
We appreciate you taking the time to stop by, Carolyn. If you'd like to share more about your experience with us, we recommend reaching out to us on social @gokineticfiber on Facebook, X, or Instagram — we're always here to support you 🙏
They begged us to get kinetic
They begged us to get kinetic. At my house the guy drilled into my mane power line in my house. He could of killed him self. And my folk house drilled through drain line and the water barrier that let water into basement. My 90 year old dad was fixing just yesterday.
2025年8月18日
自発的なレビュー
Gokinetic からの回答
Hi Susan! I’m very sorry to hear about this experience and understand how upsetting and serious this situation is. I apologize for the damage caused at both homes, especially with the safety risk involving your main power line and the issues created by drilling through the drain line and water barrier at your parents’ home. That is not acceptable, and I understand why this would leave you frustrated and concerned. If you need additional assistance, please email uniticanhelp@uniti.com with Trust Pilot Review in the subject line and include your full name and account information so I can have this looked into further. <Maggie
The worst of all time
The worst of all time. I just spent two weeks waiting to get “fiber” where they came out and turned OFF my internet and then figure out that they would have to put in a new line (duh). So I was without internet at all for 2 weeks even though I could have kept copper internet while they were installing fiber. But no… these people don’t have a median IQ.
Now I have the “amazing fiber”, but it still just goes out constantly, it’s not any faster, it was just a pain in the ass for no reason, just to get another piece of crap internet service. I live in the mountains so no other choice… but now there is another choice and I’m dropping windstream forever.
2026年3月25日
自発的なレビュー
Gokinetic からの回答
HI Jess! I’m very sorry to hear about this experience and understand how frustrating it must have been to be without internet for two weeks, especially during a fiber installation that did not go as expected. I apologize for the disruption to your existing service, the lack of a smoother transition, and the continued issues you are experiencing now that the fiber service has been installed. That is not the experience I want for you, and I understand why you would be upset. If you need additional assistance, please email uniticanhelp@uniti.com with Trust Pilot Review in the subject line and include your full name and account information so I can have this reviewed further. <Maggie
Good price/product. Poor customer service reps.
Good prices and good service of the actual product. Customer service is poorly trained and not fully aware of the products offered and process of payment.
2026年1月30日
自発的なレビュー
Gokinetic からの回答
Hi JF! I’m glad to hear you’ve been happy with the pricing and the service itself, but I’m sorry to hear your experience with customer service did not meet expectations. I understand how frustrating it is when representatives are not fully informed about the products offered or the payment process, and I appreciate you bringing that to my attention. I’d like the opportunity to look into this further and help address your concerns. Please email me at uniticanhelp@uniti.com with the subject line "Trust Pilot Review" and include your full name and account information so I can provide additional assistance. <Maggie
Horrible Company, keep them away from your power lines, even if you're not a customer.
Multiple Kinetic Internet trucks came out and plugged into our power line pole without a heads up while I was at work. They completely fried my outlets along with my router, PC, fridge, oven and any other appliance/electronics that was plugged into our outlets, worst part is, I'm not even a customer. I demand compensation as that is several thousands of dollars down the drain while I was just at work trying to survive and now I have to replace everything.
THIS IS ALSO THE 2ND TIME THEY'VE DONE THIS, I ALREADY REPLACED ALL MY APPLICANCES AND ELECTRONICS OUT OF POCKET THE FIRST TIME A FEW YEARS AGO.
2026年3月30日
自発的なレビュー
Gokinetic からの回答
HI Veseran! I’m very sorry to hear about this experience and the serious damage you described to your outlets, appliances, and electronics. I understand how upsetting and costly this situation would be, especially if this has happened more than once and you are not even a customer. I take concerns like this very seriously and want the opportunity to have this reviewed further. Please email me at uniticanhelp@uniti.com with the subject line "Trust Pilot Review" and include your full name, address and contact information so I can provide additional assistance. <Maggie
Thank you!
For the longest time my only real option for internet service was Spectrum. They provided decent service but they knew they had me as a captive customer with no real options. They kept raising my bill by $10 every six months to a year! Then Kinetic came along! Thank You! I was about to have to cancel my internet service all together because of Spectrums' unscrupulous business/pricing practices! I have been a customer with Kinetic for over a year now, I think, and the service has been great! Not just great but affordable too!!! Thanks again!
2025年3月31日
Gokinetic からの回答
This review made our whole week 🥹 as it's wonderful to know that you've found your happy place with us, John! Know that we're always here if you ever need us, and feel free to stay up to date with us on our socials @gokineticfiber
Internet service is great technician…
Internet service is great technician hooked it up bout 3 months ago said they would be out in a week to bury cable 3 months later I'm still waiting promise after promise no results they say I know how you feel lol wrong
2026年3月10日
自発的なレビュー
Gokinetic からの回答
Hi Mike! I’m glad to hear your internet service has been great, but I’m very sorry for the long delay in getting the cable buried and for the repeated promises without follow-through. I understand how frustrating that is, especially after being told it would be taken care of within a week. I’d like the opportunity to look into this further and help get answers for you. Please email me at uniticanhelp@uniti.com with the subject line "Trust Pilot Review" and include only your full name and account information so I can provide additional assistance. <Maggie
Useless internet. Rotten customer service.
Service always going down for days at a time. And everything i have is dependent on it. It's like being back in the 1800s.
I got dependable service from another provider. When I called Windstream to cancel my service, the rep refused to give his full name citing "company policy". So I'm going to the trouble of sending a letter certified mail return receipt with the receipt number in the body of the letter in case I need to sue them to stop billing.
Shoddy practices. Technically inept.
2026年3月31日
自発的なレビュー
Gokinetic からの回答
Hi Aaron! I’m very sorry to hear about your experience with the repeated service outages and the difficulty you had when trying to cancel your service. I understand how frustrating and disruptive it is when you depend on your internet and do not receive the level of reliability or support you expect. I also regret the concerns you’ve raised about the cancellation process and communication you received. I’d like the opportunity to review this further and assist however I can. Please email me at uniticanhelp@uniti.com with the subject line "Trust Pilot Review" and include your full name and account information so I can look into this and provide additional assistance. <Maggie
Untrustworthy and Disappointing
My experience was okay until the last year. Regular increases on my bill, promises of credits I never saw, random outages with no explanations, etc. I finally switched to Spectrum and when I called to cancel they prematurely cut my service 4 days before the disconnect date. After 7 phone calls, there was no resolution. They then charged my card without authorization before prorating the bill. When I called to question this, they promised a refund would take place after 3-5 days. I called one week after not seeing the charge reversed. The customer service rep hung up on me when I asked why I was told it was already handled. Who knows if I’ll ever see that money again. The whole experience has been a nightmare.
2026年3月30日
自発的なレビュー
Gokinetic からの回答
Hi Beth! I’m sorry to hear your experience declined over the last year and that you dealt with billing increases, missing credits, service outages, an early disconnection, and an unauthorized charge with no clear resolution. I understand how frustrating and upsetting this must be, especially after multiple calls and being disconnected when trying to get answers. I want to look into this further and help review what happened. Please email me at uniticanhelp@uniti.com with the subject line Trust Pilot Review and include your full name and account information so I can assist you. <Maggie
Windstream will rip you off
Windstream will rip you off. Was trying to cancel service since late January and just got it canceled. They have had the router for a little over a week now. Called customer service 3 times, finally got thur and talked to 2 customer service representatives that told me I owed $282 for December, January, February and March. Notice it starts with December. Talked to a 3rd customer service explained the cancelation and she turns to her supervisor and they say will credit February and March. So now I owe $214. Now, my Math says you didn't credit enough. Yes, we you owed for November, December and January WHAT????November wasn't mentioned. The service never worked we always got some credit and when we got credit the service went up per month. The customer service is off shore, you can't get the same story out of anyone on or off shore. The will give you credit then raise the bill, it's ridiculous. Good riddance Windstream. If you are a future customer, don't even think about doing business with them.
2026年3月26日
自発的なレビュー
Gokinetic からの回答
Hi Penny! I’m sorry to hear about your frustrating experience with canceling your service, the billing confusion, and the inconsistent information you were given. I understand how upsetting it is to feel like the charges and credits do not add up, especially after multiple calls and ongoing service concerns. I want to look into this further and help review what happened. Please email me at uniticanhelp@uniti.com with the subject line Trust Pilot Review and include your full name and account information so I can assist you. <Maggie
During the storm the church lost power…
During the storm the church lost power and phones. AEP came and replaced the phone soon after the storm. We have been trying to get our phones back on, Kinetic said they would be out, and never has been there. We’ve been at the church and parsonage all day and no one would show. This is a detriment to our work/services.
2026年3月27日
自発的なレビュー
Gokinetic からの回答
I’m sorry to hear your church and parsonage have been without phone service after the storm and that no one arrived after you were told someone would be there. I understand how disruptive this is to your work and services, and I want to help look into this further. Please email me at uniticanhelp@uniti.com with the subject line Trust Pilot Review and include your full name and account information so I can review the situation and assist. <Maggie
I'm unable to get kinetic to explain billing procedures…
I'm unable to get anyone to explain billing procedures to me . The only representative I can reach has English as a second language. He was not helpful.
The bill due on website does not match the bill I download. The dates do not match, and the company name does not match. When I put the account on "auto pay" they charge me a ten dollar late fee.
2026年3月26日
自発的なレビュー
Gokinetic からの回答
HI Wayne! I’m sorry to hear about your experience, and I understand how frustrating it is when billing information appears inconsistent and you’re unable to get clear answers. I want the opportunity to look into the differences you’re seeing with the bill amounts, dates, company name, and the late fee after enrolling in AutoPay. Please email me at uniticanhelp@uniti.com with the subject line "Trust Pilot Review" and include your full name and account information so I can review this further and help address your concerns. <Maggie
Kinetic is a bait and switch internet…
Kinetic is a bait and switch internet provider. They provide initially good service. However, it isnt long until your service drops. When you call it mysteriously speeds up only a day or so later to drop again. Or you call and get the message "there is a know service outage" but the message is continuous for weeks and when you finally talk to someone, again mysteriously all of a sudden your internet speeds up and then you go through this same cycle. Im dropping them for good. Further, during the initial period I had less than the speed I paid for and again when I called the speed mysteriously increased only to drop. I started to take snips of the speed and asked for a small credit initially trying to give them the benefit of the doubt and they refused. This company seems like a scam but its hard to know just why they would do this. Id gladly pay for consistent speeds but they just cant help but drop you to next to nothing. At least with Spectrum they really tried to maintain their commitments but were expanding/upgrading too quickly. Windstream/Kinetic is just a scam type business.
2026年3月18日
自発的なレビュー
Gokinetic からの回答
I’m sorry to hear about the repeated service issues and the frustration this has caused you. I understand how upsetting it is to experience inconsistent speeds, ongoing outage messages, and to feel like your concerns were not properly addressed, especially after reaching out multiple times and providing documentation. I appreciate you sharing this feedback, and I would like the opportunity to look into your experience further. If you need additional assistance, please email uniticanhelp@uniti.com with “Trust Pilot Review” as the subject line and include only your full name and account information so I can review this for you. <Maggie
The company did a great job a wonderful…
The company did a great job a wonderful tremendous job everyone was very helpful
2026年2月13日
Gokinetic からの回答
This just made our day, William! Thanks for taking the time to share this with us. Feel free to find us on our socials @gokineticfiber if anything ever comes up!
The Internet doesn't work very well
The Internet doesn't work very well. It's always in and out. The customer service is trash. Every month it's something dealing with them. I've had them for 3-4 years and since April of last year I've been having the worst experience with them. Go to spectrum don't use kinetic.
2026年3月23日
自発的なレビュー
Gokinetic からの回答
Hi Jaleesa! I’m sorry you’ve dealt with unreliable service and ongoing issues month after month, and that your experience with customer support has been so disappointing—especially after being with us for several years. I’d like the opportunity to review what’s been happening since last April and see what can be done to improve your service and resolve any recurring problems. Please email me at uniticanhelp@uniti.com with the subject line Trust Pilot Review and include your full name and account information so I can look into this further and follow up with you. <Maggie
Constant incorrect bills
I can’t even count how many times they have gotten my bill incorrect. I have called in to negotiate a new rate or have an auto pay discount applied and they tell me what my new bill will be but when I receive the bill it is wrong, every time. I constantly have to call them back to correct it and they continue to get it wrong many times. They increased the bill at one point without notifying me and when I called about it they said everyone’s bill went up. They will not transfer you to a supervisor but tell you one will mysteriously call you back, no idea when. They have also told me I am eligible for increased speeds and they will apply it for no extra charge however I never receive the increased speed. I have spent more time on the phone with them trying to get them to do their job correctly than any other utility provider.
2026年3月23日
自発的なレビュー
Gokinetic からの回答
Hi Bobby! I’m sorry for the repeated billing issues, the time you’ve had to spend calling back for corrections, and the lack of follow-through on promised discounts and speed upgrades. That’s not the experience you should be having, and I understand how frustrating it is to be quoted one rate and then receive a different bill—especially when changes occur without clear notice or you can’t get a timely supervisor callback. If you’d like me to look into this and help get it resolved, please email me at uniticanhelp@uniti.com with the subject line Trust Pilot Review and include your full name and account information so I can review your account details and follow up. <Maggie
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