THe tech was very patient with me and worked hard to try and resolve my issues. The only thing I don't like is the rates are very high for your services. Especially those who are low income. It's sa... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The conversion to digital went great. Not protecting and not attaching the wiring to the floor joists let a Opossum get to the wires and chew them. Result was no internet several times and one call fo... もっと見る
Your customer service representative was top notch! She kept me from closing my account which I expected I would be doing that day. All around great product and service.
Service is fantastic. No issues there. However, I was charged twice for my first month of service, and when I tried to contact customer support I was told that I would receive a credit towards my 2nd... もっと見る
企業が回答しました
企業情報
Gokinetic について
当該企業による記述
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
連絡先
4.0
ほぼ満足
818件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
The first call was awful
The first call was awful, when I explained my financial situation, I was told my existing agreement had ended. They no longer could help me. So I told her I would get another carrier and call back and cancel. When I called back to cancel I was transferred to someone else who was helpful, nice and said I should have been transferred to there department. In any case I am very thankful for the help and understanding. I like my service and was regretting having to go somewhere else. Thank you for your patience, understanding and friendly service. I am not sure exactly of the date.
2026年2月5日
Gokinetic からの回答
We're so glad we could get things sorted out together, Linda 💚
This fiber that we got is awesome
This fiber that we got is awesome. Our bill is actually cheaper for a while. I have no complaints. I'm sorry I cannot remember when we got the fiber. However you guys do know when we got the fiber.
2025年12月29日
Gokinetic からの回答
Thanks for the update! We absolutely love hearing that you're enjoying the new speeds ⚡ Stay up-to-date with all of us on social @gokineticfiber
Gokinetic からの回答
Appreciate the positive review, John! Be sure to stay connected by giving us a follow on social @gokineticfiber
A quick and professional installation
Our installation was quick and professionally done. The technician was knowledgeable and since we have a 2-story home he put wireless routers on both floors to insure good coverage.
2026年2月10日
Gokinetic からの回答
We'd do anything to get you the best connection possible 🤝 If you need our techs again, don't hesitate to reach out on social @gokineticfiber
They buried the cable that went thru…
They buried the cable that went thru our property
and did a good job.
2026年2月27日
Gokinetic からの回答
We love hearing that it was a job well done 🙌 Appreciate you sharing that with us! Keep up on Instagram and Facebook by following us @gokineticfiber
Gokinetic からの回答
That's always the goal, and we're so happy to hear that you're having a great experience with us, Willie! If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
When we ask for a tech to com out send…
When we ask for a tech to com out send one, don’t have us troubleshooting your issue. We don’t get paid by your company.
2026年3月4日
Gokinetic からの回答
Hi Tara! I understand your frustration, and I’m sorry you were put in a position where it felt like you were being asked to do our job. While some troubleshooting questions can help us diagnose the issue faster, you should still receive timely support and a technician visit when one is needed. Please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject, and include your full name and account information if you still need assistance. Thanks! <Maggie
Professional Install
Professional Install. BUT still cannot access Gateway Portal on your web site. Three failed attemps with live chat to correct the problem. Still getting wi-fi not connected. Unable to reboot warning.
2026年3月5日
Gokinetic からの回答
So glad the instillation went well, but let's get you connected! Please send us a private message on our socials, @gokineticfiber, and we'll get on that.
Switchover from copper to fiber optic…
Switchover from copper to fiber optic worked out great.
The technition did a great job.
The problem was I lost caller id for about 4 days.
Finally I got caller id back.
2026年2月23日
Gokinetic からの回答
We're sorry to hear about that hiccup, but we're glad it could get resolved! Don't hesitate to reach out to us on our socials @gokineticfiber if anything else comes up.
Gokinetic からの回答
Love to see it, Stephen! So glad we could help you out in a timely manner. Don't hesitate to reach us on our socials @gokineticfiber if anything else comes up.
Your communication really stinks
Your communication really stinks. I received the wrong communication about a service that you were going to offer me. So I canceled that service.
2026年2月3日
Gokinetic からの回答
HI Karan! I’m sorry our communication was unclear and that you received incorrect information about the service installation. If you'd like to move forward with the upgrade we can establish a clear timeframe together. Just email me at uniticanhelp@uniti.com using the subject Trust Pilot Review if you change your mind. Thanks! <Maggie
Agent was knowledgeable.
Agent was knowledgeable.. knew what I was asking and answered me promptly
2026年2月17日
Gokinetic からの回答
That's what we like to hear! Feel free to find us on our socials @gokineticfiber if you ever need anything else, Janice!
This is the largest joke of a utility…
This is the largest joke of a utility company that was ever created. I run a business with almost 50 employees and if there was any other way I would have fired them a long time ago. This horrible excuse for a company “upgraded “ us to fiber and then disconnected our service in the same day when they should have disconnected our old DSL. we have 3 large buildings and connected 2 of the three after days of explaining how they screwed up. Almost a week to have it corrected. Now two of our buildings are connected and one isn’t again for almost 30 hours. How this miserable excuse hasn’t been investigated by the state for malfeasance is beyond me. The damn US mail is better!
2026年3月5日
自発的なレビュー
Gokinetic からの回答
Hello! I’m sorry—we clearly let you down, and I understand how unacceptable this is for a business operation with multiple buildings relying on stable connectivity. Disconnecting your service during a fiber upgrade and leaving you with recurring outages after repeated explanations is not how this should have been handled. I want to get your remaining building reconnected and stabilize service as quickly as possible. Please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject, and include your full name and account information so I can locate your account and coordinate immediate next steps. <Maggie
Gokinetic からの回答
HI Terry! I’m very sorry your DirecTV cable was cut during the internet cable burial—that’s frustrating and not the experience I want for you. Please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject, and include your full name and account information so I can locate your account and follow up with the appropriate team to address this. <Maggie
The people doing the work were great
The people doing the work were great! The scheduling was awful. We had several inconsistencies with scheduling. The price for new customers is significantly less than loyal customers who have had service for years.
2026年2月9日
Gokinetic からの回答
Hi Jeremy! I’m glad to hear the crew on-site did a great job, and I’m sorry the scheduling experience was inconsistent—that’s not acceptable. I also understand your frustration with pricing differences between new and long-time customers, and I’d like to review your options. Please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject, and include your full name and account information so I can locate your account and assist. <Maggie
From day from flag placement to…
From day from flag placement to installation not smoother and disruptive. No difference in signal quality. Not worth the exercise for mediocrity.
2026年3月5日
Gokinetic からの回答
Hi Gerard! I’m sorry the process from flag placement through installation felt disruptive and didn’t go smoothly, and I understand your disappointment that you haven’t seen an improvement in signal quality. I’d like the opportunity to review your account and see what can be done to improve your service. Please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject, and include your full name and account information so I can locate your account and help. <Maggie
Gokinetic からの回答
Love to see it, Debbie! Thanks for taking the time to share this with us. If you ever need anything, we're just a message away on our socials @gokineticfiber.
Communication was not good and specific…
Communication was not good and specific about burying the cable and one tv still won’t connect and asked a technician to come by yesterday, said he would be here late morning or early afternoon and he did not show up or call. Still has not come by today or called.
2026年3月4日
Gokinetic からの回答
Hi Harry! I’m sorry for the poor communication around the cable burial and for the missed technician appointment—especially after you were given a specific window and then didn’t receive a call or update. I also understand how frustrating it is to still have a TV that won’t connect. Please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject if the issue is still ongoing, please include your full name and account information and help get this resolved as quickly as possible. <Maggie
I love interacting with customer…
I love interacting with customer service.They are always pleasant.
2026年3月5日
Gokinetic からの回答
We're glad to get you taken care of, Gloria 💚 Thank you so much for taking the time to leave us a review, and feel free to tag us @gokineticfiber if you share your experience on social!
Cutting in half our nvisible dog fence.
In burying the cable to my home, for the new fiber optic internet, our buried dog fence line got cut in half. This was after calling prior to their arrival that day, to remind them of said "fence". The ground was also painted orange and marked with flags denoting where the fence was.
2026年2月27日
Gokinetic からの回答
Hello! I’m very sorry this happened—especially since you called ahead and the dog fence line was clearly marked with paint and flags. I want to look into what occurred and help determine next steps. Please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject, and include your full name and account information so I can locate your account and follow up with the appropriate team. <Maggie
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