Goldcar Rental レビュー 2,169

Treated appallingly, tried to upsell excess damage waiver aggressively even when shown it was already purchased and is now trying to claim damage where there is none and put through a charge of 230 euro . The Credit Card companies should not allow these scam artists to be credit card merchants .

Attention à cette compagnie.
Ils vous louent une voiture avec pleins de micro rayures .
Au moment de rendre le véhicule tôt personne pour faire le tour avec vous .
Ils profitent donc de vous envoyer un compte rendu avec pour motif une micro rayure le cas échéant en bas du parechoc.
Et la boom ils vous disent vous nous devez 223 euros.
Un vol manifeste alors que cette micro rayure part avec un coup de polish.
Bref à fuirrrrrrr .

Creditcard volstaat niet als borg. Daarom werd 150 euro extra gerekend voor de verzekering.

Attention arnaque : bien faire le tour de la voiture et prendre une vidéo ou photos de toutes les rayures existantes, y compris jantes et pare-brise. Ils trouvent toujours un dégât non signalé au départ et si nous ne prouvons pas que le dommage etait existant ils le facturent. Aucune considération pour le client 😤

Scam artists I’m afraid; prepare to be hit with some rule of use or term that wasn’t made clear at booking, either resulting in an extra cost or being unable to pick up your vehicle.

Société à Banir une bande de voleurs ayant oublié mon permis impossible de donner le permis de ma femme du coup impossible de prendre notre réservation et en voulu reprendre une autre réservation ils nous ont imposé de prendre l'assurance à 350 € du coup nous sommes partis à côté à Guérin et eux n'impose pas l'assurance cette société God car est une société d'escroc est-ce qu'ils font est interdit à fuir mille fois

Non consiglio a nessuno. Dopo aver restituito auto hanno voluto addebitare più di mille euro per danni pre-esistenti senza presentare nessuna documentazione probatoria che dimostri che i danni sono stati causati durante il noleggio. Da ricerche fatte pare sia una prassi che attuano sistematicamente

Goldcar has proven itself at its worst again. Upon picking up the car and the request to jointly inspect it (based on previous experiences) I didn't notice anything special separate from the indicated damage left front. However.. when returning the car the airport of Valencia staff looked with every detail and flashlight to clearly want to identify any small damage. And yes, they found a tiny scratch on the bumper. So small you couldn't detect it without flashlights or a magnifying glass. It was a scratch that could easily be brushed or sandwashed away but they dared to charge 196 euro's for this. More than I paid for the whole rental! I have provided pictures and video's that we made ourselves to prove how invisible the scratch had been from the beginning, but they never used our information. This was unfortunately a confirmation of the bad reputation of Goldcar and the very last time we gave them a chance to rebuild confidence and trustworthiness. They just don't deserve that!

Suite à une réservation de location de voiture avec assurance via Booking.com, mon expérience à l’arrivée a été particulièrement décevante.
On m’a en effet indiqué que l’assurance incluse ne couvrait finalement rien et qu’il était indispensable de souscrire à leur propre assurance pour bénéficier d’une couverture sur le véhicule, ce que j’ai refusé. Après avoir contacté Booking.com, il m’a été confirmé que cette information était erronée et que l’assurance incluse était bien valide.
Par ailleurs, le véhicule proposé ne correspondait pas à la catégorie réservée, étant nettement plus petit que prévu. Enfin, il m’a été impossible de finaliser la location, ma carte bancaire étant systématiquement refusée dans des conditions pour le moins suspectes.
Au final, j’ai dû déposer une réclamation auprès de Booking.com, annuler ma réservation et me tourner vers Avis à proximité, dont le service s’est révélé bien plus professionnel.

"All scammers – avoid at all costs!"

If you don’t buy their overpriced insurance, they will find any excuse to claim against your own policy – even when the damage was clearly there before. They know exactly where to look: the spots you’d never think to check.

When you pick up your car, do NOT trust what they say – not even "we’ve checked it carefully." Inspect everything yourself, especially the hidden areas:

· Under the car (yes, underneath)
· Inside the black plastic door sills
· The black plastic trim around the entire car

Take detailed videos and photos of every inch. The car they hand you is already full of scratches and dings, yet they expect you to return it in brand-new condition.

Complete scam operation at Porto airport. Save your money and sanity – rent elsewhere.

Aluguei um veículo à Goldcar que se encontrava em condições inseguras e inaceitáveis.

O carro apresentava problemas graves na direção, os pneus estavam perigosamente desgastados e o veículo encontrava-se sujo no momento da entrega. Contactei imediatamente o apoio ao cliente, mas fui informado de que deveria continuar a conduzir o veículo a menos que este avariasse completamente.

Considero esta resposta extremamente irresponsável e perigosa, uma vez que me foi aconselhado conduzir um veículo que não estava em condições de segurança. Esta situação colocou em risco a minha segurança e a de terceiros.

Solicito uma investigação completa a este caso, bem como uma compensação adequada pelo fornecimento de um veículo inseguro e pelo mau atendimento prestado.

J’ai loué du 22 au 29 mars à Porto, une C3 Électrique, pas de câble de recharge sur prise 220v, même pas dit comment recharger le véhicule, a fallu que j’appelle le siège afin de savoir comment faire, pour me dire qu’il fallait installer une application sur mon téléphone.
A l’arrivée, personne fait le tour du véhicule, par contre au retour, le gars fait le tour complet, le toit, bas de caisse, même l’intérieur est contrôlé, finit par signaler la coque de rétroviseur, alors qu’il était déjà rayé, comme j’ai pas pris de photos. Franchise bloquée.
A fuir, des vrais voleurs. Font ça à tous les clients. Mauvaise expérience, première et dernière.

Op vliegveld Bergamo via schoonzoon auto gereserveerd met creditcard. Dochter, met achternaam schoonzoon, kreeg de auto niet mee. Auto stond klaar, er was betaald, maar helaas.
Onverschillig personeeel.
1 Ster is eigenlijk nog teveel.

Basically criminals.
They don't accept "internet banks" for the deposit. But will accept "internet banks" for their stupidly overpriced insurance.
It's basically criminal because it is actually being made illegal soon.

Heel erg opgelicht geweest bij Goldcar Barcelona. Bij afgifte auto deed ene Jeremy een snel-rondje rond de wagen waar wij niet bij stonden, bukte zich even snel en grijnsde dat hij een krasje had opgemerkt op de achterdeur. Wij hebben dit krasje absoluut niet veroorzaakt. Trouwens we hadden veel blutsen gemeld bij inname auto maar dit kleine krasje niet opgemerkt. 3 weken later 445 euro van mijn visakaart gecrediteerd... Ik zou niet meer durven huren bij Goldcar. Het is zo onrechtvaardig, de manier waarop dat ze je geld pakken.

I’ve had many years satisfactory car hire from Goldcar, but in the last few years something changed in the company’s ethos.

The first issue was in 2022. After filling the car and dropping it off, I then got a bill for not returning it full. The bill was for 10 Euros of fuel and 50 Euros penalty. I disputed it, but I forgot to take a photo of the fuel gauge when I dropped it off, so I didn’t have any evidence.

Thinking this was a one off blip, I decided to give them another chance and hired another car from them. This experience turned out even worse. Over a year later after dropping off the car, I notice that they had taken money from my credit card.

I contacted GoldCar and they said the charge was a “Fine management fee”. So I asked what the fine was for? They said they weren’t allowed to tell me. So I asked them what was the date of the alleged fine? Again they wouldn’t tell me, saying “The traffic authorities will send you the fine information and payment instructions by mail.” But nothing ever came.

I didn’t want to post a bad review straight away, just case they were telling the truth, but now after 3 years and no fine arriving, I can finally post the review with confidence.

There’s only one reason why they wouldn’t give me the date of the fine or any details, it’s because it never happened. It’s just a scam to get money from innocent people.

Ps. Both happened at Lisbon Airport.

AVOID AT ALL COST, TRAINED SCAMMERS! (Madeira Airport)

If I could give it a zero, I would. Due to a last minute emergency, we quickly booked the car via Booking.com, and went for the cheapest option without reading reviews with much care (our bad!). We paid for additional insurance on Booking and were prepared to pay the rather high deposit (over £1k), however, got charged for Goldcar premium insurance at pickup instead.

The Goldcar employee forcefully took our credit card from our hands and process two payments - we weren’t able to confirm the amount as she moved quickly before we could protest. First the fuel deposit, which we excepted, then the Goldcar premium insurance (£255) which we thought to be the deposit.

Once we figured out what happened, we questioned numbers, requesting to be charged the £1k deposit instead. The employee immediately started firing pre-prepared answers, getting progressively more aggressive and condescending, until they fully raised their voice to interrupt us.

The car itself was fully scratched on the outside, stained interiors, and had evident issues with the breaks.

Needless to say, we’re trying to raise claims against the employee and the unexpected charges. However, customer service is virtually non-existent and completely unhelpful.

Save yourself the stress and anger. Spend a little more and use literally any other company - it’ll probably cost you £250 less regardless as you won’t get scammed.

It was a real mafia-style scam: whilst we were unloading our luggage, the employee carrying out the inspection scratched the driver’s side wing mirror, and we were forced to pay an additional charge of €104.00 without being given any receipt. As a loyal customer, I’ll NEVER use Gold Car again!

C'est bien de dire que vous louez sans demander de caution, mais encore faudrait-il m'expliquer tout ce que vous facturez !! Surtout lorsque l'agent au comptoir s'occupe d'une famille étrangère de 7 personnes et moi en même temps !Pourquoi vous me facturez la couverture super relax à 246.40€ + la couverture méga relax à 70 € ?? Ensuite vous rajoutez 19,13 de Smart Return sans me dire ce que c'est là aussi + 40.83€ de service express sans réservation ! BEAUCOUP de frais rajoutés sans explications !!! Je conteste cette manière de faire !

Auto bomvol met schade meegekregen. Geen schade gerekend maar toch wel berekend (we hadden bewijs!).
Bij inleveren 60 euro rekening voor aftanken terwijl we zelf afgetankt hadden, kon geen drup meer bij in.
Een foto van kmstand en volle tank gemaakt gelukkig en tankbon van 5 minuten voor inleveren.
Klacht gemaild met foto's.