Goldcar 

Via Expedia een auto op Lanzarote gereserveerd voor een bedrag van € 50 voor een week. Een mooie aanbieding dacht ik. Bij het afhalen blijkt dat er een eigen risico van € 1.100 is en dat er ook geen pechhulp bij zit. Voor afkopen en pechhulp moet er alsnog € 180 betaald worden. Je ziet niet wat je tekent, want er staat een apparaatje op de balie waar je je handtekening op zet zonder dat je een contract ziet. Vertrouw dat niet! Ik deed dat wel en zag later dat er een ongevraagde update ad € 17 en ‘smart return’ ad € 13 bijgeboekt was. Bij de beoordeling van de auto bleek hij vol te zitten met krassen, deuken en blutsen, waarvan je de helft maar zag in de halfdonkere parkeergarage. Omdat we de extra verzekering niet genomen hadden keken we buiten toch nog maar eens goed en bleek er nog veel meer schade te zijn dan we op het formulier hadden aangetekend. Ik heb het idee dat wij een flink beschadigde auto meekrijgen en dan straks de rekening mogen betalen voor schades die wij helemaal niet veroorzaakt hebben. Om verdere stress te voorkomen dus alsnog de extra verzekering geboekt. Van de uiteindelijke afrekening snap ik niets, ondanks de ‘ uitleg’ van de slecht Engels sprekende medewerker, maar de eindafrekening blijkt € 258 (+ de reeds via Expedia betaalde huur van € 50) dus € 308 te zijn.
Ik voel me enorm besodemieterd en vraag me af waarom bedrijven als Expedia nog steeds met dergelijke verhuurders in zee gaan.

Ze smeren je alles aan tijdens het ophalen van de auto en laten je voor alles extra betalen. Geen enkele service of uitleg. Vaag houden zodat je het ook nooit gaat begrijpen. Nooit meer huren!

Als ik een 0 kon geven, werd het dat. Oneerlijk, hypocriet, leugenachtig. Moest 5 dagen op mijn geld wachten nadat ik ze mijn auto verkocht had. Altijd weer een ander leugenachtig excuus waarom het geld nog niet overgemaakt was. Zal er nooit meer heen gaan.

Actually I was very skeptical before booking it. Reading bad experiences in Trustpilot made me very disappointed. But Anyways I booked it for Christmas 2019 for five days from Amsterdam. Drove through the Netherlands, Germany, France, and Switzerland. In one word I LOVED IT. NO COMPLAINTS AT ALL. I even told them that they should check their reviews at Trustpilot. But for me, I would book them again.

I have purchased a used Outlander PHEV based on pure disinformation provided to me by the salesperson, my wife is vegan and said she doesn't want the car as it has leather seats, so the salesperson told her it's synthetic (after getting the car we realized he "didn't know" it's real leather) I was told that I will get a 6 months warranty with the car, but after having constant radio issues I was told that the car is not under warranty, and was referred to my contract which does not say anything about a warranty. In addition, when I came to install winter tires, Goldcar have forgotten to tell me that they will also replace the wheels from 18" alloy rims to 16" rims.
Last week my car was in the workshop for 3 days out of 7 days, and I was promised that the sales manager will call me to sort everything out, surprisingly enough, no one ever called me, but I have sorted out things by myself as I have sold the car only 3 months after buying it, to stop the loss at 2000 Euro's instead of losing additional time and money, will now try to get my loss back through the court instead, really not what I planned when I bought this car. If it's important to you to get a good trustworthy service which gives a good value for your money, look elsewhere.

I was in Amsterdam for an extended weekend, and some of the places we wanted to visit were a bit further away so we decided to rent a car.

While it was a little tricky to find the rental location in AMS airport (there's a shuttle bus!), once figured (and realized it was actually written in the email) everything went really smooth.

Our flight got delayed and I called the company to let them know that I might not make it within the hour, and they reassured it was not a problem. Once arrived person behind the desk was really easy to talk to, and rental process was smooth, quick and easy.

And the car was absolutely perfect condition and sparkly clean.

Dropping the keys off was also super quick and easy.

I was initially worried about renting from the cheapest company I found, but after this rental I realized that people probably only post on trustpilot if they have something bad to say. I wonder how many other people there were like me who actually had a great experience!

OPLICHTING!!

Ons na zegge laten tekenen voor de overeenkomst en we hebben getekend voor 400, - extra kosten die we NIET terugkrijgen.
Het is werkelijk belachelijk dat dit allemaal maar mag en kan. Je wilt ze toch over de bali trekken. Gadverdamme.

NOOIT MEER. Ook niet meer via Rentalcars die ons hiermee ook niet willen helpen en dat terwijl ZIJ een samenwerking hiermee hebben.

Werken kennen we allemaal niet meer in 2019 hè.

DO NOT CHOOSE GOLDCAR. WANT TO KNOW WHY? READ THIS….

I rented a car via Economy Car Rentals at GOLDCAR for our summer holiday in Italy in 2019. Our holiday started as soon as we stepped into the car towards the airport. As soon as we arrived in Italy at the rental car company our holiday appeared to have ended before it even started…

GOLD CAR just commented – after seeing the voucher, my drivers license, passport and credit card – that my credit card did not display my first name fully spelled (which is complete nonsense as credit card company’s – at least in the Netherlands – just don’t do that). It’s in our terms he said, which it is not appeared afterwards. I know I had to present all previously mentioned and I was completely prepared, however I did not expect this response. Economy Car Rentals could not help remotely they said, moreover prices have risen to 10 times as much when booked locally, which was possible using my creditcard showing my last name fully spelled and one initial. No problem sir… Even at GOLDCAR I could use that same creditcard if booked locally, if I paid 10 times as much. It felt like a bad dream. Mafia practices (as other rental companies knew I was in need of a cart hey all charged me the same amount….)….

Imagine yourself: “You are in a foreign country, with your family, little kids included, waiting for the rental we booked and paid for via an intermdiairy. But “nothing”, that’s what you’ll get… And all rental companies respond identically, as if agreed upfront…”.

Bottom line
You could make reservations at Economy Car Rentals. It’s cheap, it usually works, but if Rental companies start making trouble, don’t expect Economy Car Rentals to help you out.
GOLDCAR is in all options a bad choice. I should have choosen another company immediately after checking out the GOLDCAR company before booking anything. GOLDCAR is definetly a no go company. They leave you, offend you, don’t provide you with a car for a reasonable price, they want to rip you off….

Why post this?
To warn other friendly travellers that want to book an economy-friendly rental. Just do NOT choose GOLDCAR.

Enorm afgezet bij Goldcar

Wij hebben een auto gehuurd in Portugal. We hadden online gereserveerd. Het totaalbedrag kwam op 112 euro uit. Behoorlijk aan de prijs voor 3 dagen, maar het was zo duur omdat we geen enkel risico wilden lopen im geval van beschadigingen oid. We hadden dus een verzekering erbij genomen die alles zou dekken, mocht er iets gebeuren.

Toen we de auto gingen ophalen, werd er extra geld van de creditcard afgeschreven. O.a. een behoorlijk bedrag voor de benzine. Ze hadden een vol-vol beleid, maar we moesten dat bedrag betalen, vanwege het risico dat we hem zouden terugbrengen met een lege tank. Als we de auto dus weer zouden voltanken, zouden we het bedrag weer gewoon terugkrijgen. Uiteindelijk hebben wij dit netjes gedaan, maar het geld hebben we niet terug gekregen!! 3 dagen een auto huren heeft ons dus 220 euro gekost!!

We had the worst possible experience at the Porto Goldcar hire service desk where the man serving us was extremely rude and I cannot understand how he didn't get sacked or more importantly why Goldcar employs such rude people? It does not set a good example for the company.
The man serving us was trying to sell us a more expensive car when we had already reserved a suitable car at a previously agreed price. When we said no to the more expensive bigger car which when we looked at it looked like it was ready for the scrap yard, the man got extremely rude and even more rude to my mother which his words were - "you're old enough to be my mother". Now Goldcar do you really think that is exceptable behavior coming from one of your own members of staff? I certainly do not agree with that plus he then got very aggressive so we asked to speak to his manager who to our shock was trying to be on his side!!! The isn't words available to describe how bad your service really is. Then looking at your reviews it turns out we are not the first people that man has been rude and aggressive to.
Next time we'll go back to good old Avis who's service was brilliant and friendly, just what car hire service should be unlike our bad experience with yourselves!

How are they allowed to operate :Scammed GOLDCAR MALAGA AIRPORT.
What a rip off April 2019 Reservation no 16176788
Got price and booking invoice reservation for car which stated included CDW and Third party Liability etc .
At Malaga airport for collection price £227 on the Spanish contract in Spanish I said what this figure / price that the deposit he said and told me you don’t have the flexi fuel so bring car back empty his words ....all of the above was a lie . Ripped off .
Been contacting European Car Rental Conciliation Service ECRCS not members obviously now the UKEEC ...
Informed credit card provider fraudulent withdrawal.

DO NOT USE GOLDCAR! Whatever you do, don't use
goldcar. Just trust the reviews. They seem cheap, but you can't trust them and they try to squeeze every euro out of your pocket.

Because we were there for only one day we rented the cheapest car they had (a smart). Unfortunately due to a strike our flight had a five hour delay. We called them as soon as we found out and the telephonist said it wasn't a problem. When we arrived we were told that the company only holds the car for maximum duration of five hours and because we were later then that the car was rented to somebody else. The cheapest car they had was a renault clio and that was a €40 upgrade. After I started to get angry we suddenly got a 50% discount and only had to pay €20 to upgrade. Lucky us...

We rented the car via rentalscars.com and PAYED for the full insurance. According to the goldcar staff that wasn't valid and we need to pay €49 euro's for a full insurance or pay a €1100 deposit which would be blocked for 28 days. When I asked why 28 days they told me that was just their system. We had already used our mastercard and couldn't pay the full deposit so we were forced to buy the full insurance. They then asked us to pay a €150 deposit for fuel, I didn't really have a problem with that but found it funny that the €150 deposit would only be blocked until the time we returned the car (so 24 hours and not 28 days). We argued for a while and during that time we overheard conversations with other customers. Everybody was experiencing the same thing. At least 2 couples were forced to buy the full insurance whilst they insisted they already payed it online. Another couple was 30 minutes late (not 5 hours) and thus could no longer get the car they wanted and had to pay extra.

When we returned our car the next day I noticed that the carpark was almost completely full. We had a look and couldn't find one Smart in the entire carpark. Am I expected to believe that they only had the one?

TL;DR DON'T USE GOLDCAR! They are crooks and are not as cheap as they seem. It's really sad if your company policy is to make money through dishonest practices.

Don't rent a car from GOLDCAR - they steal your money.

We rented a car in January at the office in Las Palmas through Rentalcars and with full insurance. In Las Palmas we had to sign a deposit to cover the gasoline, and that's okay I think.

They did not tell US that we also signed a supplementary insurance. The document is only in Spanish which we cannot read.

after the lease we delivered the car fully tanked according to the car's regulations.

On the same day we received a drawing for refueling for EUR 8 and a penalty of EUR 50.

We have protested and fortunately got our money back, but they lied to us and we lost 90 euros. We have tried to get Rentalcars to help us but they have rejected us because we signed. Therefore, I would also warn against using Rentalcars as they are not serious in their "help"

Goldcar is onderhuurder van zetbaas Rentalcars. Samen een stelletje oplichters van het zuiverste water! Je betaalt dubbel voor zowel een volledige dekking bij Rentalcars en vervolgens nog eens bij Goldcar. Speken je opzettelijk alleen aan in een taal die jij niet beheerst (in dit geval Portugees) en doen alsof de verzekring die ze je aansmeren verplicht is.
Nooit meer in zee met Rentalcars en al helemaal nooit meer met Goldcar!

I landed in Venice and picked up a Goldcar. As already reported by someone traveling from UK to Lisbon, the staff offered me an extra insurance and kept on describing the benefits of it though I prompltly told them I had already got a full coverage from an insurance company.
It was late in the night and I left.
The day after I found out that the lights did not work properly, and that was a big problem, so I was forced to ask some friends to borrow me their car to pick up my son at the train staion in the evening (I couldn't go back to Goldcar in Venice to have the car replaced, it would have meant to spend many hours driving and making arrangemets on the phone for a new car).
Unbelievable.
Then, when I returned the car, I notified the problem and asked for a compensation but the young, and not well trained, lady just dismissed me saying that she couldn't do nothing! Unbelivable again! She might have at least tried to reach for her supervisor and explain the problem!
I will never rent a car from Goldcar again.

Useless

I called today as I wanted to return the car early. I spoke to Ricardo, who advised me the unit closes at 8pm, but after that I could still leave the car and post the key. I asked where and was told “there should be a box somewhere near by”

When I asked can you assure me of that, it then turned into just an awkward and uncomfortable conversation. I asked for the number to call the Manchester Airport location directly, and was told they do not have one. This is in fact a lie, as the gentleman was on the phone when I initially collected the car. I pushed this and again was told there wasn’t one.

So now I have to delay returning the car, and my plans as they can’t even assure me that I can safely return it.

A joke

STOP! Do not rent your car at Goldcar you will definitely be cheated

TRUFFATORI! Ti obbligano a pagare l assicurazione due volte nonostante loro siano già coperti. Nelle piattaforme di booking inseriscono prezzi che poi non mantengono. Mai più con loro!

We rented a car here in Croatia. The service was absolutely terrible. They tried everything to rip us off and to get more money from us. For example they said my credit card was denied and I had to pay €18,00 per day instead of the deposit. When I phoned the creditcard company, even they said Goldcar is known for trying to rip people off and that Goldcar canceled the transaction and not the company. When I said to the guy at the desk my creditcard was value and that it was possible to charge the deposit, all of a sudden it did worked!
So please be aware with this company!

Afhalen in Nice aeroport. 2h wachttijd ! Daarna een ellenlange administratie alhoewel ze al mijn gegevens al lang ontvangen hadden. Ook de vraag of ik een bijkomende verzekering wou alhoewel ik all risk reeds betaald had. Dan de vraag of ik de waarborg van 1550€ wou laten vallen maar ik dan wel 28€ per dag moest bijbetalen (een 200€ voor 7d ) daarbij ook de uitdrukkelijke verwittiging dat het meer dan een maand zou duren eer die borg wordt terugbetaald !!!! Uiteraard met een wrang gevoel toch voor de borg gekozen.
Man man man... NOOIT MEER !!!