Golden 1 Credit Union レビュー 44

I had an absolutely terrible experience with a supervisor named Kia at Golden 1 in Elk Grove, CA. During an already extremely stressful situation involving my husband’s medical condition, I simply called to confirm whether an authorization was on file for me to access information on his account—something I had already been told earlier by the branch was approved and active.

Instead of providing a straightforward answer, Kia was completely unhelpful. She lacked basic interpersonal skills, sounded overly scripted, and repeatedly avoided answering my question directly. It felt like she was more focused on sticking to a rigid script than actually listening or trying to help. Despite my explaining the urgency and the fact that I had already been informed the authorization was approved, she refused to verify or acknowledge it.

Her inability—or unwillingness—to assist forced me to take time off work and go into a branch in person. Once there, the staff quickly confirmed that the authorization was indeed on file and fully approved, exactly as I had been told before. This only made it more frustrating, as there was absolutely no reason Kia couldn’t have provided that same confirmation over the phone in less than a minute.

What should have been a simple, quick question turned into hours of stress, inconvenience, and unnecessary anxiety during an already difficult time. Kia demonstrated a clear lack of experience, knowledge, and the essential customer service skills needed to handle even a basic request. Her approach was dismissive, unhelpful, and added significant stress to an already sensitive situation.

Overall, this was a horrible experience. Golden 1 needs to ensure that supervisors are properly trained—not just in procedures, but in communication, empathy, and problem-solving. Based on this interaction, Kia is not equipped to effectively assist customers and would benefit from serious retraining.

The latest online app upgrade should have been labeled as a downgrade. I don't know who designed it but they clearly didn't get any input from users. And, whoever approved it had to have been ignorant in the total banking process. Bill pay processes are a joke. It's so difficult to find anything I need. So bad, I'm considering changing banks.

The world worst website. You can't do any online banking

Horrible bank they stole from me I put in a dispute my car I was not fixed properly and I paid them $722 they did not fix the car properly so I put a dispute then I went to Capital Honda and payed $2,000 to fix my car Golden 1 took Hi tec side knowing that I had to go to Capital Honda in Sacramento I had r proof with receipts that my car was miythat he put the O2 sensor in and the car was shaking and the engine lights were on I cried and I suffered a lot I was a golden one customer for 18 years this is the worst experience I've ever had tomorrow I will pay the 722 again . I was treated very badly and they lied to me please take it to consideration for your bank if it's going to cost you more than to save very poor service and none of them are organized there have been mistakes made by the manager in Chico branch and they don't take responsibility except for the fact that manager of Chico said that Hillary second Manager in Chico branch was wrong and made mistakes . worst experience in my life. Back in forth every information with golden one has been a roller coaster with no regard to myself Harlin was awful agent nothing I've ever experienced at 76 yrs of age please be careful not a good bank very dishonest with their numbers they even said I deposit $26,000 which was incorrect it was a mess I would never recommend golden one to anyone please be careful sincerely a customer.

You had the crappiest website experience in banking before the upgrade. Post upgrade, you still have the crappiest website experience. Seriously, did you have illiterate sub-contractors from an off-grid village in China design the UI? There's still nothing intuitive about it, the terminology is weird and do I have a HELOC or a VISA card - I can't tell by you dumb#ss labels. I mean how do you not look at your cartoonish site and think, this looks like what they used as a tutorial in the 1980s to teach 3rd graders about banking. I DGAF if you are a credit union, you need to get some people who have used technology in this century to design you interfaces and services.

The new update of the system is not working well, they say that they sent a code and the code does not reach us, the system itself says that an error ocurred... And we cannot access our account.... and if you call for assistancde you have to wait 30 minutes,.. Other problems before: if you do not live in USA they send you a new visa card forgetting to write the complete and correct adress, not mentioning the country correctly... 3 or 4 times the card sent did not arrive becxause the name of the country was abrerviated to 2 letters... and only after I protested and explained many times finally the country name was written, not abreviated in 2 letters but the conplete name of the country... It's frustrating because I am happy with the way they do must of their job and I trust them... Let's hope they will learn... The login problem was solved after I was able to talk to a lady at G1, she explained everything, it was not easy to guess what to do...

This bank will take your funds with no notice.

Not impressive ! I have engraved a #Betterpick in my #user #photos .

I can't believe all these terrible reviews. I have been a member since 1989 and any problem that I have ever had has been easily and thoroughly resolved. I just got off the phone with them and I was so impressed with the service that I received that I decided to find a place to leave a review and then I found all these bad reviews. ?????????????????????????????

This is a dangerously fraudulent company. They use your social security number and make a fake account, and then send you a bill by writing down false withdrawal records without any deposit. They harass you to send money to them when you don't even have their account. FBI should investigate this banking fraud. My innocent daughter got their ID theft and they kept sending a bill for withdrawal of $300 from N.Y. while she was working far away in the west coast. Don't trust this company. They are fake.

Jamie from customer service is rude and passive aggressive from the moment she answered my call. I was simply reading the confirmation numbers from the document I received, yet she spoke to me in a condescending tone as if I were a child. Customer service should be respectful and helpful, not dismissive.

These reviews confirm my decision to NOT get an account. I deposited money into my credit union on 8/7/25, 3:15pm at 515 La Sierra Dr, Sacramento. I figured I'd open an account. There was a gentleman before me that had been waiting for 20-min. There were employees walking around, by this time, I had been in line for about 15min. The gentleman finally was called to the teller, he said to her, "What is going on, no one even said anything, like welcome in and or we'll be right with you". Now at this time, there were now 6-people behind me. When I got to the teller, she told me there was no one available to assist me and that there was no guarantee that if I came back they could assist me because they didnt have anyone available at that branch. LOL, so she not only could assist me, but she encouraged me NOT to go back! Needless to say, I will NEVER open an account.

I paid off my balance in full with a cashiers check and they said I’d have to wait ten days for a zero balance letter while the check “clears”. I called them and said it is a cashiers check so it’s as good as cash but they said I still had to wait ten days to get my letter. So I waited ten days and called them up and they said they couldn’t give me the letter because of negligence on their end. They said I had to wait another 24 hours to get the letter emailed to me. Well it’s been 24 hours and guess what?! No email!!! So I’m on hold for the tenth time during this process trying to get my zero balance letter that I need for my lender so that I can buy a house. NEVER UNDER ANY CIRCUMSTANCES DO BUSINESS WITH THIS CREDIT UNION!!!!

DONT DO BUSINESS WITH THIS COMPANY. After paying timely for 4 years I paid off the balance. Little surprise: a hidden $29 fee was never disclosed. I only learned about it when I called to ask why the pink slip was taking so long. Another surprise they reported to the bureaus as unpaid for 60 days and were about to repossess it!! Awful company

Golden 1 gets worse by the day. Save yourself a lot of grief and don't open an account there. You can't get trough to customer service anymore. Thy say they will call you back if you don't want to hold but they never call you back. They forced me to open a business account after having an account for over 23 years. Now I am unable to transfer my money from one account to the other! Every time I make a deposit they hold my money for 4 days. Nice they can use my money for their investments but I can't access my money, Grrrr! I can't take any more!

Horrible institution where each employee gives you a different response! I obtained a Personal Loan a few years ago and made 2 payments in 9/23, but their system does not advance due dates when you do that! I have spoken to least 6-7 different employees inclusive of a supervisor each of whom has given me a different reason. I’ve even written to their CEO who has ignored my correspondence. I’m doing my best to obtain a take out loan elsewhere.I will never do business with them again nor will I ever have anything good to say about them.

I was seriously thinking of opening a very large account(over 400K) with Golden 1 and leaving my current credit union, but after reading all the negative comments, NO WAY! i want to thank all the people who have taken the time to post their comments, it really helped me make a decision!

Because I use an affiliate credit union , they won’t do a deposit in person. I have to use the atm. Just tried to deposit $200 in twenties. It gave me an alert that it can’t accept some of my twenties, and was pointing to, what was supposed to be the cash slot. It would not open and I got no cash back. Then it stopped the alert, kept my cash, my debit card and didn’t give me a receipt !! What kind of banking institution is this!?!

After YEARS of complaining online and contacting customer service, the Sunrise Blvd.location finally added a 4th teller this month. Lines 10-15 members long has been the norm way too long. Tellers are nice but corporate doesn't give a crap about wait times! Shame on you, G1.

If I could leave zero stars, I would I created an account with them online. Got my ATM card want to use it couldn’t use. It came into the bank to see why they said I was trying to commit fraud. I only put $100 in this damn place They needed me to go home and get proof of my identity with my Social Security and some bills mailed to my address did that I’m still waiting now. I might have to wait another week for the head office to confirm my information that I brought in today. I had a 17 minute wait in line. I’ve already been sitting here for another 10 minute while they review my details and no one here as friendly do not bank with these people.