LoadUp Junk Removal レビュー 1,505

Had a great experience they were super fast very friendly. It was excellent.

Scam company !!! I was told a crew of 3 people and only 1 shows up. The guy cant back a 12ft trailer up without damaging surroundings either. He was more interested in going through things I said to throw out than cleaning a hoarders house out. Sebastian was his name, damaged a brand new garage door motor installed only 30 minutes prior bad enough I had to replace it. He's a liar to, when he showed up, with nobody I asked about his crew and he tells me and hrs till they/he shows up. After hr and half I ask about helper and he tells me he's not showing up, yet he wasn't on phone or even received a text message.I call loadup and ask about crew, they tell me he's supposed to have 3 people and I tell them its only him. As soon as I hung up they call him and ask about crew and Sebastian lies to them and says a crew is here. 100% not true he then tells me to call them back up and tell them he has a crew, I refuse to be part of the lie !! I must get job done in 1 day and they said they could do it, that's why I hired them. Turns OUT IT WAS A TOTAL LIE! I ended up calling a dumpster company in PHOENIX AZ to drop a 40 yd dumpster which cost me $ 700 and hire 3 more people for $ 1700 to do a job Sebastian didn't do and lied about !! To the company, he's a contract worker for them.
Sebastian did 2 loads with a 6x12 trailer which included metal he took for recycling and he keeps the money for, and a load to salvation army and I get no donation receipt.
This is a whole house clean out and he doesn't even finish the garage and it's about 80% done, NOT THE WHOLE HOUSE. This is Saturday April 4 2026. Because we aren't finished and its Saturday he tells me and agrees to calling or sending me a text to confirm start time this coming Monday at 5 am or 7 am, I get no messages or texts on Sunday at all. So Monday morning I start hiring different crew and a 40 yd dumpster. I'm looking for a % 100 refund and am disputing charge with visa card.
Before Sebastian leaves, he tells me another lie...... sign this to show I was here but it was ACTUALLY stating job completed and it wasn't even close to completion, ANOTHER LIE !!
This company has ZERO INTEGRITY PERIOD. THEY charged me $2884 to not finish the job and walk away.
I was physically helping 100 % of the time to.
Do not hire them incredibly DISHONEST COMPANY

The guys were great and fast! Very professional

0 Stars if available. Submitted a quote for a local move, zero communication day of. Team rescheduled on me three times in a row. Finally on the day of service they showed up 2 hours late.

Stayed home and waited three days of my week to get nothing done.

Then they tried assessing me a 50% cancellation fee after they failed to meet THREE agreed upon days.

Will never do business with this company again.

The couple arrived at my home right on time and began to clean out my garage. It took them less than a half hour to get everything taken care of. I was very pleased with their work and would highly recommend this service.

After another company declined this job of hauling a piano, I was able to get Miguel and Alejandro the very next day who worked swiftly and efficiently.

The team that came to my home were courteous and hard-working.
They did a great job of taking my heavy sectional that was in my basement and getting it out,

Great service and communication

Super quick and easy quote and pick up. Will be using them again.

The guys showed up on time and worked quickly and efficiently

Great service and the pick up crew was fast to gather the items.

Prompt, friendly

They were fast and efficient. I plan on using them again.

I had a recliner chair to be picked up and it was picked up the very next day. The job was done quickly and the service was top notch. Very friendly. I highly recommend!

I asked for a custom quote explained what I had and they asked no further questions to give me an accurate quote. I signed up for the service and the people came to pick it up, they knocked on my door and the first words out of their mouth were we have to charge you more. Turns out a non broken down cardboard box with stuff in it is different than one without. Loaduo made NO clarification when I requested the quote. The people picking it up could have cared less. Will never use this service again. Nickel and diming is insane when I can do it by the truckload and it's one cost. Awful service that is worse over time.

They literally called saying they were late, and then texted saying that they also want 150% more money than the quote because they gave the wrong price in the quote which is against Virginia law. So why are they only figuring this out when they are late for the job and on the day of the job?

This company is a ripoff. First I booked to have a entertainment center with fireplace assembled. The first representative called gave me a quote and I paid. Next, the day they were suppose to deliver the loaders had me waiting all day did not show up at my window time that was scheduled. Then I had to call back because the representative who gave me a quote put my work order in wrong she had me down for junk removal instead of assembly. They changed and updated my order and the day for the assembly. The person I spoke to that made the change never mentioned it was a different price a lot higher than before. Did not know til I checked my email the next day. Then I called to cancel and they said they charge a 50% cancellation fee. I felt that was wrong due to the mistake the first rep made cause I would have never booked with them for the amount they were charging me. My advice do not deal with this company they don't show up on time and you have to pay upfront. If something goes wrong and you try to cancel they will take have of your payment. No good.

requested and paid for a quote to remove 3 cubic yards of topsoil. provide the attached picture, received a text the following day (after paying) and and was told that it was going to cost more and was asked if i was available for a call. instead of replying i called loadup to confirm that this was indeed them. i was told that their AI miss quoted the job based on the picture. i then walked through the quoting process with the customer rep on the phone and we came to the exact same quote. i was told a manager would follow up with a phone call in 20 minutes. when i did not receive that call, i called back to confirm that the job would still be preformed, the new customer service lady was very impatient and had me on hold for 17 minutes and came back and said that sense there was a mini skid steer in the picture that the job should have been quoted at over $8000.00 due to the "excavator in the picture" instead of the standard rate of $232.50 for the 3 yards of dirt.

please note that this is a residential address, with a standard residential 6ft fence. an 18 inch tall white table.

this didnt feel scammy or bad until they wanted to revise the quote after payment and with no new information. they also did not request new information to make this decision

Pricing may be fast and upfront but that doesnt count for anything if its done by an AI that either party cant trust. i would encourage people to call 1 800 got-junk over this place any day based on the vibes of a scam and how they handled the difference in verbal explanation of the project compared with the AI discription