gooseheadinsurance.com レビュー 

Definitely they deserve zero Stars. They are middleman for insurance companies I don't think they are cooperation either they are LLC limited liability company which is not responsible whatever happens. Most of the statements on websites are fails meaning like there's a stressless note if you start working with them and you have a claim you're going to end up in the hospital how much stress you going to get from these people these people are the most lazy people in the Earth. Also these people will do your insurance policy they've on it no either way you want it so when you have a claim you're not going to get nothing.

If I can give 0 stars I will. Desiree is my agent and these people do not honor a policy when its time to payout.I am disabled veteran who after I got cancer had to give up my home it was too big for me to keep up with. Fast forward to now I rented my home out to a family that flooded my upstairs, call insurance Desiree was being very rude and talking to me like a child. She then tells me she don't know why I am still responsible for the $8,000 deductible she only sales insurance. How do you not know about what you are selling is my question to her.

STAY AWAY!

My experience with Goosehead has been extremely frustrating and disappointing. From the beginning, I was repeatedly given incorrect information regarding my billing date, automatic payments, refunds, and account status.

I was originally told my payments would be scheduled for the 15th, yet the billing date was repeatedly changed without my authorization. I was then contacted with very little notice and told I needed to make a $360 payment to avoid cancellation, only to later learn that the information provided was incorrect and another payment had already been scheduled. I also experienced duplicate/incorrect charges, delayed refunds, and a promised $181 refund that was later disputed despite having written documentation.

What has been most frustrating is the lack of accountability. I repeatedly had to follow up, correct information I was given, and explain the same situation to different representatives. Even a scheduled escalation call was missed, leaving me to follow up yet again.

I chose an insurance broker expecting them to make managing my policy easier. Instead, Goosehead added another layer of confusion, miscommunication, and stress. After numerous errors and unsuccessful attempts to resolve them, I have lost confidence in their ability to accurately manage my account or communicate on my behalf.

Don't work with this company. They won't stop spamming me. Once you connect with them in any manner, they're going to spam you for the rest of your life. They don't acknowledge or honor any unsubscribe request. They are simply the biggest spammers on planet Earth.

If I could leave negative stars I would!! The true test of an insurance broker is not how they sell policies but how they respond when disaster strikes.After all of my family's household belongings were destroyed in a fire, I turned to Goosehead Insurance for help. Instead, I experienced delayed responses, unreturned calls, repeated follow-ups, and little meaningful assistance when I needed it most.Losing virtually everything you own is devastating. Having to chase your insurance broker for answers during that crisis makes it even worse.While I was repeatedly assured that someone would contact me, communication was inconsistent and frustrating. I spent far more time seeking help than receiving it.I hope no customer experiencing a major loss has to go through what my family experienced. Unfortunately, I cannot recommend Goosehead based on the level of service and support we received.

Terrible service once policy in place. I have not had contact with my agent and I called and sent emails/text messages.

There is no number to call and speak with anyone directly. I will cancel and go back to USAA at least they respond.

We chose Taryn because she came highly recommended, and during the process of earning our business, she was excellent—responsive, helpful, and attentive. Unfortunately, that level of service disappeared once we became customers.

Over the past year and a half, we’ve experienced repeated problems with communication and follow-through. When my husband was hit head-on by another driver, the claims process was extremely frustrating, and despite reaching out to Taryn multiple times, we received very little help or communication.

We’ve also had to follow up ourselves on things Taryn said she would handle, including removing our son from our policy and getting us quotes from other insurance companies. Neither was done without us eventually having to make another call.

Most concerning was our homeowners policy. We had automatic payments set up and believed everything was fine. A week after our renewal, we discovered our homeowners insurance had been canceled for nonpayment. I immediately emailed Taryn and, despite the seriousness of having a canceled homeowners policy, received no phone call—only an email the following day telling me to call a number.

We’ve now had another situation involving our son’s insurance while he is away at Air National Guard basic training. A notice requiring action within two weeks was mailed to him, but again, no one contacted us directly.

Mistakes and issues can happen. What matters is how an insurance agent communicates and helps their clients when they do. Unfortunately, our experience has been a consistent lack of communication, follow-through, and proactive customer service.

We initially chose Taryn because of her reputation. Sadly, the service we received while she was earning our business did not continue after she had it. At this point, we no longer feel comfortable trusting our insurance needs to her.

They shut down my agents office. Then never reassigned me to an agent. I have been trying to get help with my policies, but cannot get through to anyone. Everytime I call I get put into the same flow of only being able to speak to an AI assistant, after 10 minute, I get put on hold to speak with an agent, then I sit for another 30 minutes on hold.

This is absolutely terrible customer service. I'm extremely frustrated and disappointed. I will be switching to a different agency ASAP.

I canceled my policy
They can send bills to my new address that i have the policy with They sent the refund to my old address
I am with state farm now a real person answers the phone

Absolutely terrible customer service after you signed your policy. There new KI system is terrible, you are waiting forever to get someone on the line. I will chance to another agency, I am done with there bullshit!

A complete fraud, these guys are so deceitful and cheaters. They will do anything to deny claims. I purchased a house in 2022 and this year they tried to raise the premium to $2,000 a year on top of that they denied a claim for my roof replacement saying it was not damaged by a storm.
I fired those mf honestly I can’t even fathom scam bags like these exist.
DO NOT TRUST THEM run away from these thugs.
Liars and cheaters. All they want is your money and when you face a situation requiring their assistance they will turn their back on you.
You have been warned to walk away from these thieves….

Initially (about 3 years ago), Goosehead was wonderful. They made it easy to get insurance on a new property. Then, this year (2026) I had 2 situations where I decided I could not continue. One scenario was my insurance had lapsed for 6 weeks and I had NO IDEA! No one contacted me at all. Luckily, no issues happened and then they got a new policy in place quickly. But 2 months later, a newly acquired property, that I thought was insured, got a refund in the bank account. I had no idea why so I called Goosehead and they had to reserach. Well the insurance company sent questions to Goosehead for me to answer which Goosehead never sent me so insurance company cancelled my policy. I pay a premium to use Goosehead so I don't have to worry but I do have to worry! I switched to another agent with same insurance, and the price was about 20 percent less! So good riddance! I would not recommend them until you want to pay more and manager your own policies. Plus, they are impossible to get ahold of. The amount of times I had to ask for my policies to be cancelled so I could move was more insane.

In my experience, Goosehead Insurance⁠ was the worst insurance broker I’ve dealt with in Texas! Customer service was frustrating, or non existent and I felt I was steered toward policies with much higher premiums than I was able to find elsewhere for comparable coverage. There are far too many good independent insurance brokers out there to waste your time if your experience ends up being like mine. I would not recommend them based on my experience.

They are awful. I have been using them for a long time and they allowed my homeowners insurance to be dropped. I've been contacting them for at least 6 weeks about the problem and without homeowners insurance for about 3 weeks now. They are freaking awful and refuse to admit they screwed up. Amelia you were supposed to call me back in May and never did. The girl i just spoke with is so rude and acting as though this is my fault. Just bad customer service and rude. I won't be using them anymore. They don't respond quickly at all and refuse to take responsibility for their part in this situation.

I had a terrible experience with Goosehead Insurance and would not recommend them to anyone.

The insurance agent provided misleading information that ultimately cost me more money in the long run. Based on the guidance I received, I made decisions that ended up having negative financial consequences. When I later tried to get help and clarification, the support I expected simply wasn’t there.

To make matters worse, several weeks after speaking with the agent, Goosehead Insurance auto-drafted nearly $300 from my account. When I reached out to address the issue, they were unwilling to help resolve the situation or take responsibility for the confusion that led to the charge.

Customer service should not disappear once a company has access to your money. If you’re considering Goosehead Insurance, I strongly encourage you to read reviews carefully and fully understand every detail before signing anything. My experience was frustrating, costly, and disappointing.

If there was less than one star I would have given that. The worst experience I had trying to get home and auto insurance from them. Provided home insurance and were trying to get me to sign in a hurry. When I read thru it the exception were they would not cover named storm (In Texas 99.9% storms are named) and also would not cover the cosmetic damage to roof. Roofs in Texas have hail damage which is all cosmetic. I am glad I did not sign with this agency. Wasted $300 as agency fee and they would not return for not able to provide insurance.

About the worst experience EVER with an insurance company - do not waste your time or money. And any real estate agent that recommends them is just trying to get you a cheap quote (which will not be a realistic quote) to close the sale and get their commission.

Let's start with the quote while we were in the process of buying a house - initial quote sounded reasonable (about $2800 for homeowners insurance). ACTUAL cost once we bought the house - 90% more, almost double! When I asked why, the agent simply said the price always goes up when we do the final paperwork.

A month later, we got a cancellation notice. Our agent didn't call us, and he wouldn't TAKE our call - he texted and said to call their phone bank customer service (pretty sure they are a group of ladies in India). WHY are they cancelling our insurance? It turns out they want us to modify the decks - which are fully conforming to all state laws and local building code - so they just made up a reason to cancel the insurance. The agent still wouldn't take our calls.

The customer service bank is horrible - they don't know anything - they just read the letter I already have. No advice, no knowledge, and I was on the phone for about 45 minutes trying to get hold of someone on my scheduled call appointment. The system would randomly cut me off while I was trying to get to a human being. Over and over.

Then, we asked for a quote from a different carrier - and the agent made up some higher number - I called that SAME carrier and got a quote at 1/2 what he quoted. So we told him we would find another carrier, and he said they would require the same modifications. Not true - the new carrier is HALF the price and the agent returns our calls.

Now, the little details - Goosehead and Agent Chris couldn't even get our names right. Like many couples, we have different last names - and every piece of correspondence seemed to have a different combination of my name and my spouse's name. If he can't even get our NAMES right, what is going to happen with our policy? Oh, never mind, we already know - that turned out to be a total CF.

I could go on and on, but let's just sum it up here - find anyone else to insure your home. California Fair Plan is more fair than Goosehead insurance. The mafia would be more fair and kinder to work with. This is possibly the biggest scam that exists in homeowner's insurance. Run, run, RUN away. There ARE better options out there.

Pricing is higher than most insurance agencies, and charging an additional $199 fee simply to assist with obtaining a policy is disappointing. Paying for insurance coverage and then being required to pay an extra service fee on top of that feels unreasonable. It also raises concerns about transparency, particularly given that commissions are typically already earned through the insurers they represent.

I had Goosehead for my home and auto insurance for several years. My broker, Phil Hernandez, was once excellent, and I referred business to him regularly. Unfortunately, something changed. He became unresponsive and unreliable, and I experienced serious concerns regarding honesty and integrity. When I contacted Goosehead directly for assistance, they declined to intervene. My experience over the last year or two with the company was COSTLY and disappointing.

I started using Goosehead in TX. Moved to NC in 2022. I have tried two separate agents and have had terrible service. They both responded until I signed up with them, after that communication was poor to nonexistent. I would give this company less than 1 star if I could.