I ordered a pair of glasses for the third time as I love the frames. Expected a pretty long shipping time as it was end of November and so not as concerned with this. However, my glasses came with an... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Lovely people, small independent business that care about their customers, care about their products, and really do deliver a fantastic experience. Got my new glasses in literally a few days from... もっと見る
From the level of service and design quality, you would have expected this company to be at least a decade old! Received my prescription Horatio Gold within 3 working days. Incredibly light and well b... もっと見る
企業が回答しました
Lenses perfect for both distance and reading. Excellent communication from GOTD throughout the process. Glasses exactly as shown and described on the website. Fast delivery time and good packaging. Bo... もっと見る
企業が回答しました
3.1
まあまあ
26件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I ordered a pair of glasses for the…
I ordered a pair of glasses for the third time as I love the frames. Expected a pretty long shipping time as it was end of November and so not as concerned with this. However, my glasses came with an incorrect lens. Been trying for 3 weeks to be in contact to rectify the situation and received one response to my 3 emails with no follow up. Extremely disappointed. Will be returning the item.
2024年1月20日
自発的なレビュー
GOTD Eyewear からの回答
Hi Ashlene
We're really sorry that you have left this review. As we have discussed this is not typical of our usual service, and it was an oversight on our behalf following a difficult time for us as a business. We are awaiting your return, and hope we can regain your trust and loyalty once we have resolved this issue for you.
Kind Regards
GOTD
After ordering the glasses with…
So I had to update my rating . Yes the order was a bit late due to easter holiday, but the packaging and quality made up for it. My apologies. Highly recommend the site.
2023年4月7日
自発的なレビュー
GOTD Eyewear からの回答
Hi Marco
Our sincere apologies for the delay with your order. We can assure you that this does not represent our usual level of service. We have sent you an updated email with further details.
Kind Regards
GOTD Eyewear
Lovely people
Lovely people, small independent business that care about their customers, care about their products, and really do deliver a fantastic experience.
Got my new glasses in literally a few days from ordering. (faster than specsavers!) The quality and style of them meant I received a lot of compliments over the weekend on my new glasses, the price was truly remarkable and the finishing touch of a lovey, personalised glasses case really made me want to come back again.
Thank you GOTD!
2021年12月6日
Absolutely brilliant customer service, highly recommend GOTD!
Absolutely brilliant customer service! Answered all of my questions prior to placing an order, and once I did go through the order process, my new frames complete with lenses arrived as promised. This was my first experience buying my frames online, I can confidently say I will be a repeat customer and have already recommended GOTD to my friends and family.
2021年8月24日
自発的なレビュー
A great pair of glasses complete - Koa
A great pair of glasses complete with prescription lenses for a great price. Brilliant service too. Will definitely use in the future and highly recommend
2021年6月14日
GOTD Eyewear からの回答
Hi Daniel
Thank you so much for your great review! It was a pleasure serving you and we hope you love wearing your Glasses of The Day!
GOTD Eyewear 👓
Good quality frames at a good price
2021年5月29日
GOTD Eyewear からの回答
Hi Linden
Thank you so much for taking the time to leave us a review! We're so glad you're pleased with the quality of your frames.
Enjoy wearing your Glasses of The Day!
GOTD Eyewear 👓
5 Star !!!
5 Star !!!! Fast service and fast responses to queries... will absolutely be buying again
2021年5月22日
GOTD Eyewear からの回答
Hi Steven
Thank you so much for your great review! Your feedback is so important, and we're so pleased that you were happy with the service you received.
We hope you enjoy wearing your Glasses of the Day!
GOTD Eyewear 👓
IMPECCABLE SERVICE
IMPECCABLE SERVICE!
I reached out to GOTD via their live chat and as always they provide super fast responses.
I requested for a new glasses cloth and they sent this to me for free as they provide a 1 year after care.
Not only did I receive the cloth but they surprised me with a free personalised case which I thought was extremely kind of them!
Once again, I would truly recommend GOTD! :)
Rupa Patel
2021年5月18日
自発的なレビュー
GOTD Eyewear からの回答
Hi Rupa
Thank you so much for reaching out to us yet again, really glad you liked the additional case, it was a very small token of our appreciation for being such a loyal customer!
As always, just give us a shout if there's anything we can help with further.
GOTD 👓
Best Service Ever GOTD
I won a competition on Instagram with GOTD and I can honestly say they’ve given the best service to me. They allowed me to try frames on to find the best suitable. Prescription sunglasses were what I wanted and the turnaround to get them sorted was so fast.
I’m really happy with my glasses and the prices are fair for the quality of the glasses.
I would highly recommend even over many of the local popular stores who sell glasses.
2021年4月4日
GOTD Eyewear からの回答
Hi Christopher
Thank you so much for your kind review. So glad you're happy with your prescription sunglasses! It was an absolute pleasure looking after you.
Stay Safe
GOTD Eyewear 👓
Exceptional product, exceptional service
Super happy with my new frames and lenses. Definitely great value for money. Super quick delivery, premium packaging. Couldn't be more impressed
2021年2月3日
GOTD Eyewear からの回答
Hi Anthony
Thank you so much for taking the time to leave us such a kind review. Our number one priority is customer satisfaction, and we're so happy that you're impressed with both our product and service!
Have a great day 😊
GOTD Eyewear 👓
Formidable
From the level of service and design quality, you would have expected this company to be at least a decade old! Received my prescription Horatio Gold within 3 working days. Incredibly light and well built, with a welcoming design flare. The diameter is a tad large for my face, but may not be the case for all. Superb value for money, try this company out!
2020年11月20日
GOTD Eyewear からの回答
Thank you so much for your review Rumman, we're so pleased your happy with your experience and purchase from Glasses of The Day 😊 We have very much taken on board your feedback regarding frame fitting, and promise to incorporate similar styles for smaller faces in the near future.
Have a great weekend!
GOTD Eyewear 👓
Excellent product and brilliant customer service.
Lenses perfect for both distance and reading. Excellent communication from GOTD throughout the process. Glasses exactly as shown and described on the website. Fast delivery time and good packaging. Box and case supported the quality of the glasses and service. Very pleased indeed with the glasses and customer service.
2020年10月31日
GOTD Eyewear からの回答
Hi David
Thank you so much for your great review! We are so pleased that you are happy with your new bifocals 😊 It was a pleasure serving you.
Kind Regards
GOTD Eyewear 👓
Very helpful .delivery prompt
Very helpful .delivery prompt. I would definitely shop with them
2020年10月22日
GOTD Eyewear からの回答
Hi David
Thank you so much for your kind review! It was a pleasure serving you.
Have a lovely weekend 😊
Ordered glass is fine but I thought it…
Ordered glass is fine but I thought it would has a shape of a circle as on the picture. But I don't mind it
2020年10月21日
GOTD Eyewear からの回答
Hi Nam
Thank you so much for your kind review 😊
Our sincere apologies that the shape of the frame is not completely as you were expecting. Our Ila frame is a round frame, but we will take your feedback into consideration when photographing our frames in the future.
I'll take this opportunity to thank you for shopping internationally, at this time the world needs to come together, and your custom is much appreciated.
We hope you enjoy wearing your Glasses of The Day 👓
Great service stylish product!
2020年9月24日
自発的なレビュー
GOTD Eyewear からの回答
Hi Allan
Thank you so much for your kind review. We're so very pleased that you had a pleasant shopping experience with us.
Enjoy your Glasses of The Day!
Kind Regards,
GOTD Eyewear 👓
GOTD - great!
Service great.
Advice great.
Style options great.
Pricing on point.
Delivery great.
2020年9月18日
自発的なレビュー
GOTD Eyewear からの回答
Hi Ellie
Thank you so much for your lovely review and for choosing to come back to us for your second order. I remember that you were in two minds about the Petra frame and I hope you really enjoy wearing it.
Have a lovely weekend 😊
Shivani
The GOTD Optometrist 👓
Lush glasses ! Great brand !
Lush glasses ! Easy ordering! Environmentally conscious brand ! Would highly recommend!
The only downfall would be not being able to try before you buy but I knew with the pair I chose that they would suit me.
2020年9月6日
自発的なレビュー
GOTD Eyewear からの回答
Hi Harriet
Thank you so much for your kind review, and your very relevant feedback, we really do appreciate it!
We do not offer a free trial as such but we do promise free returns on non prescription orders if you ever wish to purchase a frame without a prescription first to check it fits and suits you. If you then wished to have your prescription added after trying them for size, we would happily glaze them to your prescription for you, free of charge. So not a free trial as such, but still our way of making sure you are not committing to eyewear that may not be right for you 😊
Enjoy wearing your Glasses of The Day!
GOTD Eyewear 👓
Absolutely fantastic customer service
Absolutely fantastic customer service. Glasses are beautiful and very well made. The thinning is amazing. I absolutely love the box it comes in and the personalised case.
2020年9月6日
自発的なレビュー
GOTD Eyewear からの回答
Hi Merissa
Thank you so much for taking the time to leave us such a lovely review, we're so pleased your happy with your glasses!
Hope you're having a lovely weekend!
GOTD Eyewear 👓
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