Great experience, lovely offer, prompt delivery, beautiful item arrived, just the packeging bit poor for such Ferragamo, but In my eyes you still did great job outhere at THE LIST!
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Reasonable price with terrific service. Order delivered 2 days ahead of schedule during super-busy Christmas shopping rush, wow! Most of responses within hours despite US-Italy time difference,... もっと見る
企業が回答しました
Where is my package. It was suppose to arrive yesterday. I still haven’t received it. This is ridiculous.
企業が回答しました
Received my product very fast, bought 2 sneakers. Legit and new. Yes, the platform is new and they are testing lots of features (like you can only buy one product per order) but the core features are... もっと見る
企業が回答しました
企業情報
当該企業による記述
The First Luxury Social Shopping Network. Shop curated luxury fashion, watches, jewelry, interior and art from the world's best boutiques online at THE LIST.
連絡先
New York City, 米国
- +1 (845) 243-2550
- customercare@gothelist.com
- gothelist.com
4.1
ほぼ満足
179件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Where is my package
Where is my package. It was suppose to arrive yesterday. I still haven’t received it. This is ridiculous.
2026年3月18日
THE LIST からの回答
Hi Megan,
Thank you so much for sharing your feedback and for your patience. We’re sorry the delivery took longer than expected. Because we work with international partners, shipments occasionally encounter standard customs checks that are outside of our control.
Your package is currently on its way and should be with you shortly. Our team just reached out via email with more specifics on your tracking.
Thank you for your patience!
Kind regards,
THE LIST
Great experience
Great experience, lovely offer, prompt delivery, beautiful item arrived, just the packeging bit poor for such Ferragamo, but In my eyes you still did great job outhere at THE LIST!
2026年3月17日
THE LIST からの回答
Hi Luisa,
Thank you so much for taking the time to write us a review and for sharing your experience. We hope to see you soon.
Kind regards,
THE LIST
THE LIST からの回答
Hi Aleksey,
Thank you so much for your review.
We hope to see you again soon!
THE LIST
THE LIST からの回答
Hi Sepriano,
Thank you for shopping with THE LIST, for sharing your experience, and we hope to see you again soon!
Kind Regards,
THE LIST
THE LIST からの回答
Dear Kris
Thank you so much for sharing your experience and review. We truly value your feedback. We hope to see you again soon!
THE LIST
FAST AND KINDLY
2026年1月22日
THE LIST からの回答
Hi Gabin,
Thank you so much for your fantastic review!
THE LIST
THE LIST からの回答
Hi Mohammad,
Thank you so much for the 5-star review!
We look forward to seeing you again soon!
THE LIST
Wonderful shopping experience
Wonderful shopping experience. Very fast shipping and delivery.
2026年1月15日
THE LIST からの回答
Dear Kshitij,
Thank you so much for the 5-star review! We are thrilled to hear you enjoyed your experience at THE LIST.
We look forward to seeing you again soon!
THE LIST
THE LIST からの回答
HI Serge,
Thank you for your feedback. We sincerely apologize that your delivery did not meet your expectations.
As our products are shipped by international partners all orders must go through mandatory inspections at various customs checkpoints. While we strive to make the delivery process as smooth as possible, these regulatory checks are necessary and may occasionally cause delays.
Rest assured that our dedicated logistics team works closely with our carriers and customs agents to streamline this process and minimize any wait times.
We appreciate your patience.
Kind regards,
THE LIST
THE LIST からの回答
Dear Pranav,
Thank you so much for sharing your review. We truly value your feedback and are committed to making your next experience even better. We hope to see you again soon!
THE LIST
I received my coat promptly
I received my coat promptly; the coat is exactly as pictured and described online, and the price was excellent too!
2026年1月8日
THE LIST からの回答
Hi Angelica,
Thank you so much for your review! Our customer satisfaction is our top priority, and your feedback is extremely important to us. We’re thrilled to hear you had a great experience and hope to see you again soon!
Kind regards,
THE LIST
THE LIST からの回答
Dear Iryna, thank you so much for your review and for shopping with THE LIST! Our customers feedback are extremely important! Wishing you a wonderful start to 2026 and a very Happy New Year!
THE LIST
fast and relaiable
2025年12月30日
THE LIST からの回答
Hi Carolina!
Thank you so much for your kind review! We truly appreciate your feedback and are so glad you had a great experience. Wishing you a wonderful start to 2026 and a very Happy New Year!
THE LIST
I still have not received return…
I still have not received return instructions, but I received correspondence that it is being prepared, so, as of now, my review is neutral, at best.
2025年12月25日
THE LIST からの回答
Hi Ian
Thank you for your feedback — we really appreciate you taking the time to share your experience.
We’re sorry for the delay, which was unfortunately due to the holiday season and higher-than-usual volumes. Our Customer Support team has already emailed you the return label to help resolve this as quickly as possible.
If this addresses your concern, we’d kindly ask if you would consider updating your star rating. We’d also be more than happy to assist you with placing a new order for the correct size or help with anything else you may need.
Thank you again for your understanding, and we’re here if you need any further support.
THE LIST
I requested the George 2 boots and they…
I requested the George 2 boots and they sent me the boots,Atlante Ankle Boots
2025年12月13日
THE LIST からの回答
Hi Efren,
Thank you for bringing this to our attention, and we’re sorry for the inconvenience caused.
It appears there was an error in the item sent, and we sincerely apologise for the mix-up. This is not the experience we aim to provide. Please contact our customer support team with your order details so we can resolve this promptly by arranging a replacement or refund.
We appreciate your feedback, as it helps us improve, and we look forward to making this right for you.
THE LIST
Product fine, shipper not
Have yet to receive the item. It was scheduled for delivery Sunday, moved to Monday. Received a call from an unknown number which I did not answer. It was DHL needing me to be present for the delivery (neither USPS, FedEx, Amazon or UPS require that). Had to reschedule for tomorrow. Grrr.
2025年12月10日
THE LIST からの回答
Hi Alice,
Thank you for your honest feedback — we truly appreciate you taking the time to share your experience.
We understand how frustrating delivery delays and unexpected calls can be. During certain periods, DHL may require the recipient to be present at delivery. This is an additional security measure to ensure the shipment is handed over correctly and not left unattended, helping to prevent loss or theft.
We’re sorry for the inconvenience caused by the rescheduling and appreciate your patience. If there’s anything we can do to assist with your delivery or provide further support, please don’t hesitate to reach out.
THE LIST
Reasonable price with terrific service
Reasonable price with terrific service.
Order delivered 2 days ahead of schedule during super-busy Christmas shopping rush, wow!
Most of responses within hours despite US-Italy time difference, kudos!
Albeit, the first response came back in 3 days...we all should by more from this excellent website so they can properly staff back of the house.
2025年12月10日
THE LIST からの回答
Hi There!
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
THE LIST
Customer service is low
2025年12月10日
自発的なレビュー
THE LIST からの回答
Hello Teav,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience with our customer service didn’t meet your expectations — that’s not the level of service we aim to provide.
We truly value you as a customer, and we’d appreciate the opportunity to make things right. If you’re open to it, could you please reach out to us directly at customercare@gothelist.com. We want to understand what happened and ensure your next experience is significantly better.
Thank you again for your feedback — it helps us improve.
Kind regards,
THE LIST
Unfortunately I didn’t get my order it…
Unfortunately I didn’t get my order it was canceled they said it’s not available but still it’s showing that it’s available on the app and the website!!! And the payment wasn’t fully refunded
2025年11月28日
自発的なレビュー
THE LIST からの回答
Hi Sara
We’re very sorry to hear about your experience — this is certainly not the level of service we aim to provide.
Your order was cancelled due to an inventory error, and we understand how frustrating it is to see the item still appearing as available on our app and website. Our team is already looking into this to ensure the listing is updated correctly.
Regarding your refund, it should have been issued in full. If any amount is missing or still pending, please contact our support team at customercare@gothelist.com with your order number so we can resolve this immediately.
Thank you for bringing this to our attention, and again, we sincerely apologise for the inconvenience caused. We’re committed to making this right for you.
THE LIST
Do not advertise items you do not have…
Do not advertise items you do not have !!!
2025年11月14日
自発的なレビュー
THE LIST からの回答
Hi Richard
Thank you for your feedback. We’re very sorry for the frustration this has caused.
As a marketplace, our stock is supplied by multiple independent sellers, and items can occasionally sell at the same time in-store and online. In rare cases, this can result in an item appearing available when it has just been sold elsewhere.
We understand how disappointing this is, and we’re actively working with our sellers to improve real-time stock updates to prevent it from happening. If you still need assistance or would like help finding an alternative item, our support team is here to help.
Thank you for bringing this to our attention.
THE LIST
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