The Goulet Pen Company レビュー 52

Their customer service is TERRIBLE! Their shopping cart is not secure, which is how I discovered the scam artist Goulet Pens customer service.

Avoid Goulet Pens.

We've been purchasing from Goulet Pens for several years now, and have spent hundreds of dollars. I recently purchased defective ink that would clog any pen I put it in. I explained I've used this ink before, and it would work in none of my pens. They simply responded they could not take the ink back and that I needed to shake it better. Never will I purchase from them again.

I never cease to be amazed at this company. Great selection, friendly staff and they go above and beyond with customer service and making sure the order is right. I do miss the hand written thank you notes that used to come with every order, but at least we still get tootsie roll pops. Definitely customer focused and engaged with their customers.

I have made many orders and spent quite a bit of money at Goulet Pens, and I am a very satisfied customer. My orders are consistently shipped quickly, accurately, and safely (items are always secured, and I have experienced no breaks or leaks). I had one issue with a pen I ordered a while back (there seemed to be a defect with the cap of the pen, so every time I screwed the cap on, it would cause a misalign with the nib and feed). Customer service initially tried to help me correct the issue, but when it was clear that it was not something I could fix, they issued me a prompt refund. Goulet Pens has great service and I will continue to order from them frequently!

Great attention to detail when shipping orders! Fast and free first class usps shipping with a large order.

I ordered a Visconti HS fountain pen from Goulet after finding their blog and seeing their obvious enthusiasm for all things pen. I knew some of the Visconti pens have quality control issues, and with that in mind I bought a demo pen with a slightly modified nib. The choice worked out well and the pen is reliable. Service was quick and with the cost of the pen, shipping was free. I will certainly return.

The HS is a very smooth pen to write with. The quarter-turn twist cap is clever and I am used to the unusual reservoir and filler. This pen requires more deliberation than the many competing fountain pens that take cartridges but that’s part of its charm.

I returned to fountain pens this year after a long hiatus. I make my living from words and written communication, and in the pandemic I resolved to improve my penmanship.

While I could obviously do that with a ballpoint or rollerball, the fountain pen demands a level of care and it is satisfying to use. I like to think my penmanship actually is improving, too.

Good job, Goulets and company!

John Elder Robison
NY Times bestselling author
Machine aficionado, photographer, and Champion Eater

I have ordered several times over a 5 year period. Every order was quick to ship out and always correct. Their prices on Rhodia graph paper notepads are the best I've found anywhere. I have learned to shop here first because I never have difficulties with my order. I can count on these people.

I've bought from them several times, but I don't find their pricing for inks to be competitive. My most recent purchase was for a premium fountain pen which clearly has the wrong size nib. I sent it back, and they claim it is correct, but would accept it for a restocking fee. No, just return it to me. Don't know what they did, but now the nib is much worse, very scratchy. I'll have to send it off to get the nib reworked now. They have forever lost my business.

An excellent ink selection and the opportunity to try everything as samples made things much easier for my husband and I who use ink everyday. Fair prices, interesting way to sort out their inks (brands, colors, finish etc). Fast shipping, good communication and well packaged inks. They did a great job and I will definitely buy again from their company.

I ordered my pens from India...a pilot vanishing point and a Conklin limited edition .....the ordering was smooth...the website was informative....with all colour options and nib sizes clearly mentioned ....recieve them well packed and well in time...! The pens were recieved jn mint condition ....thank you

Bought a Lamy pen and a few bottles of ink from them. Shipping was fast and their prices are competitive. Their customer support is also great with quick responses.

First time (but not last time) customer: Ordered a Diplomat wooden desk pen/ink case, some stationary, and envelopes. Everything arrived as expected without any unfortunate surprises. What prompted this brief review was the personal touch added to the package: notes from Brian, Rachel, Jamilia, and Ellie (even with the added lollipop). Great first impression!

I see alot of people complaining about their customer service, I'm thinking they may have had a different representative than I got. I ordered a pen a day before Fountain Pen Day and missed free shipping by about 2 hours without realizing it. I was more than willing to accept it and move one but they sent a gift card for the full amount of shipping to my email and made it more than right.

The shipping can take a while but that's on USPS rather than the company itself. The products have all been great and exactly what I expected. The sticker and tootsie pop in each box are neat too.

I have mixed feeling about this company, I think it does a fantastic job having such an absolutely wide range of products: moreso than any other company that I've been finding.

However, one of the samples I ordered was clearly incorrect. Mind you it was an inexpensive sample at $2 or so, but judging by other reviews it seems this has happened before. When I contacted them by email, they simply stated that the nib sizing may make it look different than what they have on the site / or the shimmer isn't as apparent as it might seem.

However I've definitely purchased it before, and it was definitely incorrect. I even used a cotton-swab on paper method that they use to showcase on the site, but it was a very different ink with no shimmer.

The only other thing I can think of is maybe they didn't shake the bottle before pouring out a sample, so I got a portion of it that had no shimmer / color variation.

First class and top notch - really excellent products and service - thank you Brian!

They absolutely do not stand by what they sell. I received a pen with a manufacturing defect that made it unusable. They essentially shrugged and then stopped responding to my email.

I have bought two pens and several bottles of ink form them, and I have always been very impressed with their products and service. The level of service that they provide is almost unheard of these days. Plus, there instructional videos on youtube are excellent.

Ordered a $300 pen, was defective with flow issues and scratchiness. They refused to take it back so now I am stuck with a defective pen which will take months to get back from repairs. I can’t sell it and get my money back because Goulet charges top dollar for everything, and I can’t just sell a broken pen for full price like they did and get away with it, or bring myself to do that to someone else. Like some of the other reviews say, these people do not stand by their product. Not only that, but they actually deleted my review on their website detailing my issues with the product and customer service.

They are an authorized retailer, so you will get authentic products. The website is decently ordered and efficient to find whatever product your searching. Ordering and payment is easy and secure. They shipped quickly, and packed my items securely.
Goulet Pen Company is one of many great pen retailers. If they have whatever item you want at the price your willing to pay, do not hesitate to give them your patronage. I surely will.

Look, if you are looking to purchase from Goulet Pens, do it. They are the first place I went to to buy my first fountain pen and learn how to use it (A black pilot metro with a bottle of oxblood ink Diamine). They are one of the very few businesses who make it personal start to finish, especially if you got a defective product. I purchased the limited edition Pelikan 405 white tourtus I believe it was called, and it had a seemingly invisible fracturing on the grip that I didn't notice until I put diamond Poppy red in it. The whole process took 5 days start to finish with a wonderful customer service agent. Not to mention they pack everything with care, along with a hand written note and sucker! You will love the product you get, but know that they are a distributer, that means they have no control over the quality of the product they receive, including the smell (which they disclose before hand). In conclusion, they are a wonderful company who will be receiving every cent of my pens savings!