We received a quality product after choosing from lots of choices for a good price. Customer service was great and concerns were addressed with a willingness to help. The educational information pro... もっと見る
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I ordered two standard grabbars. Shipping was quick, and the items were very well packed. The bars seem to be of excellent quality, made in China. But there is one improvement that could be made whi... もっと見る
Found this company online with high ratings. After entering the site everything was easy to find and went easily through the different products with no problem and ordered them. No problem checking ou... もっと見る
企業が回答しました
We’ve ordered multiple grab bars from GrabBars.com. They always arrive quickly, and the quality is excellent. Their prices are also very competitive.
企業が回答しました
企業情報
当該企業による記述
GrabBars.com is the the internet's #1 destination for grab bars for showers, bathtubs, toilets, and more! Our bathroom grab bars come in a wide selection of colors, styles, shapes, and lengths. Searching for a specific designer grab bar? Rest assured, we have it. All grab bar orders ship within 24 hours!
連絡先
627 Minuet Lane, Suite H, 28217, Charlotte, 米国
- 704-800-4629
- sales@grabbars.com
- grabbars.com
4.8
優良
1290件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
GrabBars.com からの回答
We appreciate your straight forward review!
Jayme
Customer Service Manager
704-800-4629
GrabBars.com からの回答
Thank you for the straight forward review!
Jayme
Customer Service Manager
704-800-4629
Bought Bar
The grab bar was reasonably priced and arrived within 7 days. It appears to be of excellent quality.
2025年8月28日
自発的なレビュー
GrabBars.com からの回答
Thank you for the five star review! We’re so glad to hear your grab bar arrived swiftly and you are happy with the vaule of them. We truly appreciate your support!
Jayme
Customer Service Manager
704-800-4629
They had everything we needed in Stock
They had everything we needed in Stock. Shipped out the same day and all our materials arrived within 2 days.
2025年8月29日
自発的なレビュー
GrabBars.com からの回答
Thank you for your review! We’re so glad we had everything you needed in stock and that your order arrived so quickly. We appreciate your support!
Jayme
Customer Service Manager
704-800-4629
This is my second order from this…
This is my second order from this company all around excellent customer service items came packaged well exactly what we ordered very happy to recommend to others
2025年8月27日
自発的なレビュー
GrabBars.com からの回答
Thank you for your continued support! We’re so glad to hear your second order arrived just as expected. Your recommendation truly means a lot to us!
Jayme
Customer Service Manager
704-800-4629
Very easy to order and fast shipping
Very easy to order and fast shipping. Great product and very nice finish.
2025年8月27日
自発的なレビュー
GrabBars.com からの回答
Thank you for the great review! We’re happy to hear you are pleased with the your order.
Jayme
Customer Service Manager
704-800-4629
The grab bar looks great and is a great…
The grab bar looks great and is a great price.
I had a handy man business for 18yrs after I retired early from my real job, and I have mounted all kinds of grab bars, towel bars, toilet paper holders, etc. My only complaint is it would make it a whole lot easier if you included a mounting template as the escutcheon is larger than the mounting bracket(obviously) and a little awkward to hold and try to drill and screw straight on. I ended up removing the mounting brackets from the bar and mounting them and thenreattaching the bar back on...
2025年8月19日
自発的なレビュー
GrabBars.com からの回答
Thank you for the great feedback! We’re glad to hear you’re happy with the look and value of your grab bar, and we really appreciate you sharing your installation experience.
Jayme
Customer Service Manager
704-800-4629
Great experience
Communication regarding my order was answered quickly and my mistake was quickly corrected. Shipping was fast and the wavy grab bar looks more decorative than utilitarian. I will definitely buy from grabbars.com again.
2025年8月20日
自発的なレビュー
GrabBars.com からの回答
We’re so glad our team was able to quickly help with your order and that your grab bar arrived fast. It’s great to hear you’re enjoying the look of the wavy style, and we truly appreciate your trust in ordering from us again!
Jayme
Customer Service Manager
704-800-4629
Not honored refund
My grandmother ordered two grab bars, one was not needed so she paid to have it shipped back, still in it's original packaging and they claimed they would not honor the refund because there was a scratch on it. I find that hard to believe as we never opened the package and if it was scratched, it was due to their poor packaging, if it comes scratched can we take our money back? I'd think not, for the cost you would expect decent customer service, but it's absolutely lacking and pretty pathetic a company will whine and cry about a small amount that affects an elderly person much more.
2025年8月19日
自発的なレビュー
GrabBars.com からの回答
Thank you for sharing your/ your grandmother's experience. Our return policy states that “GrabBars.com may refuse a return when the returned item is not in like-new condition. You must inspect each item prior to returning.” Unfortunately, you and/or your grandmother chose to forgo that requirement. Our policy also states returns must be in like-new condition, and the grab bar was received with a visible scratch, so we were unable to accept it back.
Jayme
Customer Service Manager
704-800-4629
Quality products
Quality products. Quick shipping. Been using this company for a few years and never had any issues.
2025年8月14日
自発的なレビュー
GrabBars.com からの回答
Thank you for your loyalty and kind words! We’re so glad you’ve had consistently good experiences with our products and service over the years. Your trust means a lot to us!
Jayme
Customer Service Manager
704-800-4629
Abysmal exchange/return policies. Not customer supportive
Wish I had read reviews thoroughly before ordering. Description of the product I ordered stated 24” span. This is deceptive as I needed the 24” span and assumed the wavy extension of the bar wld be past my wall mounts. Not so. Wall mounts were inset & did not cover existing holes. I was willing to exchange & order a different model, but by the time return shipping charges, new shipping charges & restocking fee calculated I was out $42 + the cost of the new fixture. I have zero expectations that this company would not find something else to charge for once the return was received. I will attempt to sell or gift to someone else. Their return policy is the WORST of any online retailer I have done business with
Suggestions: to IMPROVE customer service - waive restocking fee & shipping costs when ordering a replacement for a product that did not meet product description.
2025年8月14日
自発的なレビュー
GrabBars.com からの回答
Thank you for your feedback — we’re truly sorry the grab bar didn’t work out as expected. Our Designer and Wave Series grab bars do have inset flanges, and the measurements are provided in both the product description and the technical documents for each item.
We do our best to be transparent about our return policy, including the restocking fee and shipping costs. This information is outlined on our website, with a quick link to our Return Policy available at the bottom of every page.
Jayme
Customer Service Manager
704-800-4629
The website site was user friendly
The website site was user friendly, ordering convenient and communication from the company regarding delivery was excellent. My grab bars arrived as scheduled. They have yet to be installed. So far, a 5 star experience
2025年8月12日
自発的なレビュー
GrabBars.com からの回答
Thank you for the wonderful review! We’re happy to hear you found our website easy to use. We hope installation goes just as well.
Jayme
Customer Service Manager
704-800-4629
GrabBars.com からの回答
We’re so happy to hear you’re pleased with both our service and the quality of your grab bar. We truly appreciate your support!
Jayme
Customer Service Manager
704-800-4629
Positive Experience
Although a new GrabBar customer, I’m totally on board with this company and with the products I ordered. Lightening speed on delivery was the first plus. The bars ordered are substantial in look & feel. The peened areas help make the grip secure to the touch. Installation was traditional. Hardware was included. Yup, a very positive customer experience!!
2025年8月7日
自発的なレビュー
GrabBars.com からの回答
Thank you so much for your review! We're thrilled to hear that your experience has been such a positive one. Your support means a lot to us, and we're grateful to have you as a new customer!
Jayme
Customer Service Manager
704-800-4629
Return Policy Sucks!
Make sure you really want the grab bar you order because their return policy sucks. Not only do they charge a 20% restocking fee they also deduct their original shipping charges, along with the fact that you have to pay to ship it back. It was not as decorative as I thought it would be and looked way to commercial for my new bathroom. With all their other return criteria, I will be lucky to get any of my money reimbursed. I am sure they will find something else to charge me with, even though I never took the grab bar out of the plastic it came in.
2025年8月5日
自発的なレビュー
GrabBars.com からの回答
Thank you for sharing your feedback — we’re genuinely sorry to hear that you were disappointed with your experience.
We do our best to be transparent about our return policy, including the restocking fee and shipping costs, and this information is clearly outlined on our website. We understand that our grab bars may not suit every design aesthetic, and we’re sorry to hear it didn’t meet your expectations for your space.
While the bar being unopened certainly helps, our return policy exists to help us maintain product integrity and ensure safety for all customers.
Thank you again for your feedback,
Jayme
Customer Service Manager
704-800-4629
Exactly what I needed
Exactly what I needed. I ordered three and after installing them was so pleased that I ordered two more for another bathtub. Extremely satisfied.
2025年7月30日
自発的なレビュー
GrabBars.com からの回答
Thank you so much for your kind words! We’re thrilled to hear that you were so pleased with your grab bars that you came back for more.
Jayme
Customer Service Manager
704-800-4629
Great choice of products
Great choice of products. Had exactly what I needed.
Promt order processing and shipment, I had my item in only a few days!
2025年7月31日
自発的なレビュー
GrabBars.com からの回答
Thank you for your review. We appreciate your support and hope your new grab bar is working out perfectly. Let us know if there's ever anything else we can help with!
Jayme
Customer Service Manager
704-800-4629
Very impressed with this company
Very impressed with this company and my experience. Easy ordering and prompt shipping. I needed a grab bar fast for my 86 year old father. I was able to accommodate him and improve his situation quickly. I highly recommend GrabBars.com.
2025年7月25日
自発的なレビュー
GrabBars.com からの回答
Thank you so much for sharing your experience! We’re so glad we could help you get what you needed quickly for your father, and even happier to hear it made a difference for him right away.
Your recommendation truly means the world to us. We’re always here if you need anything in the future!
Jayme
Customer Service Manager
704-800-4629
All good in the end
Everything came well packaged. Disappointming that there were no instructions provided. Especially with the toggles. I figured it out eventually and installation was completed relatively smoothly.
2025年7月28日
自発的なレビュー
GrabBars.com からの回答
Thank you for your feedback! We're glad to hear everything arrived well packaged and that installation went relatively smoothly.
We understand your concern about the lack of printed instructions. Due to the variety of installation variations and wall types, we provide detailed instructions and resources on our website as stated on your packing slip.
Jayme
Customer Service Manager
704-800-4629
GrabBars.com からの回答
Thank you for the great feedback! We’re so glad to hear you had a positive experience and are planning to order more. We look forward to helping you again soon!
Jayme
Customer Service Manager
704-800-4629
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