Grace Removals Group - Brisbane レビュー 

245
•
TrustScore 5段階評価の4.5

4.4

420 Sherbrooke Road, 4110 Willawong, Qld, AU

•

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

What a great team at Grace! Alan, Ken, Richard, and Arno are fantastic! Their attention to detail, taking care of Metro’s equipment as their own, as well as their humorous attitude... もっと見る

企業が回答しました

5つ星のうち5の評価

The team were very flexible and accommodated our schedule changes without missing a beat. When on site they got about their work with no fuss, just got stuck in and made it happen in the minimum amou... もっと見る

企業が回答しました

5つ星のうち4の評価

I was more than happy with the booking and packing and move and delivery service. All people were courteous and "take charge" attitude but for one small exception. My disappointment was a missing c... もっと見る

企業が回答しました

5つ星のうち4の評価

UPDATE: We got a call after this review and got our container about 3 weeks later. Friendly 2 guys who delivered it. Only one bowl was broken out of all the boxes. I am changing my rating because of t... もっと見る

企業が回答しました


企業情報

  1. 引越業者
  2. ・
  3. 物流業
  4. 輸送業

当該企業による記述

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


連絡先

  • 420 Sherbrooke Road, 4110, Willawong, Qld, オーストラリア

  • 1300725991

4.4

優良

TrustScore 5段階評価の4.5

245件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(245)

過去12か月のレビュー数: 269件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

The company was professional and…

The company was professional and efficient from start to finish. Their pricing was fair and they took great care with my items. I have moved with various companies and this was by far the easiest and most enjoyable experience I have had. I would highly recommend them

2024年8月2日
自発的なレビュー
Grace Removals Group - Brisbane ロゴ

Grace Removals Group - Brisbane からの回答

Dear Denise,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

The team did such a great job

The team did such a great job, from start to finish. I have used Grace twice in 6 months and both times they have been amazing! Could not recommend them enough.

2024年7月23日
自発的なレビュー
Grace Removals Group - Brisbane ロゴ

Grace Removals Group - Brisbane からの回答

Dear Nicole,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Staff were great and friendly.

Staff were great. Starting from the couple that came on 26th June to pack and the Removals that arrived the following day - 27/6/24. The Removals were friendly and careful with moving the glass cupboards.
My daughter said everything arrived in good condition. So a BIG THANKYOU.. Much appreciated.

2024年6月27日
自発的なレビュー
Grace Removals Group - Brisbane ロゴ

Grace Removals Group - Brisbane からの回答

Dear Janet,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち4の評価

Not as hassle free as we had hoped.

Not as hassle free as we had hoped due to administrative errors on the Sydney end. However, the guys who moved us out of Sydney and the guys who moved us from the Brisbane storage facility into our home were all fantastic. Friendly and helpful. Some stress but we got there in the end.

2024年7月2日
Grace Removals Group - Brisbane ロゴ

Grace Removals Group - Brisbane からの回答

Dear Kay,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

5つ星のうち1の評価

Promised a good service and failed miserably

The only good experience from Grace removals were the packers and the delivery and both were contracted out !
Would absolutely not recommend .
Grace held my container for 4 weeks in Australia because they did not book the vessel until the day of uplift and it was full . I had paid for my own container to avoid delays well in advance They then had the audacity to send me an invoice for more money as the vessel that was available was travelling via Africa .
They have blamed the delay on the delivery company in the uk , quoting “ For the delay in booking I do apologise, however we had to wait for @@@@ to provide the Greenlight to us. This happened on the 12th of March, at which point I requested the booking that we were after. By that point, the vessel was unfortunately booked out, and the next available was departing on the 18th of April. “ the delivery company have confirmed the first contact with them was on the 12th march !.Now I’ve been hit with port fees ! Grace have advised me that the delivery company have raised this invoice and I have to pay it . Delivery company’s response “ The port fees are usually paid by the shipping agent, but on this occasion Grace advised they will not pay it” . Appalling service , will never recommend . I paid a lot of money for this international move .

2024年6月27日
5つ星のうち5の評価

Thank you Grace Removals!

We didn't choose Grace Removals Group as our shipment came in from overseas but ever since its arrival, Grace Removals has been helpful and communicative.

On the day of the delivery, the two Grace Representatives arrived, on time, with our shipment. I thought they would take forever to unload over 200 boxes but they worked tirelessly and got the job done in a relatively short time. The lads were friendly, courteous and respectful of our property and super helpful during a fairly stressful time! Thank you Grace Removals!

2024年6月5日
自発的なレビュー
Grace Removals Group - Brisbane ロゴ

Grace Removals Group - Brisbane からの回答

Dear Lorna,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Excellent service

Excellent service, I used Grace Removals to help my elderly parents move from Brisbane to Auckland. The Moving Consultant Timothy, took time to explain the moving process to my parents step by step, he listened to their questions and was kind, professional and reassuring. I was kept in contact on the progress of the move to delivery. Everything went well and we are very happy with the service Grace provided. Excellent value, great service and professional. I would recommend and use again.

2024年5月29日
Grace Removals Group - Brisbane ロゴ

Grace Removals Group - Brisbane からの回答

Dear Brett,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Grace team was very responsive and…

Grace team was very responsive and efficient. Highly recommended.

2024年5月9日
自発的なレビュー
Grace Removals Group - Brisbane ロゴ

Grace Removals Group - Brisbane からの回答

Dear Hannah,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

10 out of 10

Vlad forms Brisvegas was outstanding in organising all of our logistics. Goods stored over a year and all arrived perfect.

Jason and his Gold Coast crew unloading were super efficient and careful.

10 out of 10. A move with no stress!

2024年5月10日
Grace Removals Group - Brisbane ロゴ

Grace Removals Group - Brisbane からの回答

Dear Donna,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Office Relocation

The team was very efficient, handled the move professionally, and made everything go smoothly.

2024年5月3日
自発的なレビュー
Grace Removals Group - Brisbane ロゴ

Grace Removals Group - Brisbane からの回答

Dear Lauren,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Laboratory equipment move

Laboratory equipment move, everything went wonderful, smooth and easy. Communication with the team is above and beyond and they really discover your needs. Fast response times. Company has the option of insurance coverage.
Thanks to everyone in the team for their hard work!
We will definitely be making recommendations to our colleagues. win win!

2024年4月29日
自発的なレビュー
Grace Removals Group - Brisbane ロゴ

Grace Removals Group - Brisbane からの回答

Dear KIm,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

The team were prompt and very…

The team were prompt and very professional! Very fast and took great care with all of the equipment. The process was seamless from quoting to moving!

2024年4月23日
自発的なレビュー
Grace Removals Group - Brisbane ロゴ

Grace Removals Group - Brisbane からの回答

Dear Alana,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち4の評価

Good stuff

Good quality

2024年4月12日
Grace Removals Group - Brisbane ロゴ

Grace Removals Group - Brisbane からの回答

Dear Lee,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Amazing service

I called late on a friday afternoon for a last minute Monday morning service and it was taken care of. Amazing turn around time.
The crew of guys on site were professional, easy to work with and very helpful.
10/10 service.

2024年4月8日
自発的なレビュー
Grace Removals Group - Brisbane ロゴ

Grace Removals Group - Brisbane からの回答

Dear Caleb,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Fuji Solutions Group move a great success thanks to Grace Removals

Our move was a great success thanks to the team at Grace. From Nathan the Account Manager to Dan that ran the team onsite during the move we had no issues and they were extremely accommodating and nothing was to much trouble. I can't recommend them highly enough.
We thought for the amount of work involved in our move and the bespoke (and extremely heavy items we have) the price was fantastic.

2024年4月2日
自発的なレビュー
Grace Removals Group - Brisbane ロゴ

Grace Removals Group - Brisbane からの回答

Dear Shane,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち2の評価

Never, ever again will I use Grace!

We contracted for a full delivery and unpack service for our move from New Zealand to Brisbane. The NZ packing up went perfectly but in Brisbane Grace sent only two people to unload a 20 ft container. They struggled heroically but were unable to do any unpacking.

2024年4月3日
自発的なレビュー
Grace Removals Group - Brisbane ロゴ

Grace Removals Group - Brisbane からの回答

Dear Patrick,

We’re sorry to hear your recent move didn’t go as planned. Our team would like to follow up. Could you please forward your removal number and preferred contact details to customerservice@grace.com.au?

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Orange Hire - Grace Removalist Experience

Our move had many delays, Grace were accommodating and easy to communicate with. Their representatives from start to finish were professional both in conduct and manner. The day of moving went seemlessly due to their efficient organisation of roles and jobs of the workers. All workers were respectful and courteous throughout the move, and easily approachable with any changes to plans. I will thoroughly recommend them.

2024年4月3日
自発的なレビュー
Grace Removals Group - Brisbane ロゴ

Grace Removals Group - Brisbane からの回答

Dear Peta,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Grace stand out for their personalised service!

What made Grace stand out was their personalised service from people who genuinely care. Most other removalists have either an on-line portal which requires you to do all the paperwork (list all your items, sizes, weights, etc), then do a lot of the pre-packing yourself at your cost (boxes, tape, paper).
Grace made the whole experience pleasant; I knew what I was responsible for and what they would do. They were very reasonable about insurance and went the extra mile to ensure my peace of mind as a single woman working through everything alone.
The uplift and delivery teams were simply fantastic - polite, pleasant young men who got on with the job with good humour and care. Great teamwork.
Definitely would call upon them again for an interstate move.

2024年3月18日
Grace Removals Group - Brisbane ロゴ

Grace Removals Group - Brisbane からの回答

Dear Alison,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

great and easy to deal with

2024年3月22日
自発的なレビュー
Grace Removals Group - Brisbane ロゴ

Grace Removals Group - Brisbane からの回答

Dear Safia,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Good Timely service and Removalists no…

Good Timely service and Removalists no trouble to do what required

2024年3月15日
自発的なレビュー
Grace Removals Group - Brisbane ロゴ

Grace Removals Group - Brisbane からの回答

Dear Chris,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。

詳細情報