Graffitiwallarts レビュー 

Graffitiwallarts からの回答

2026年3月12日

Thank you so much for your wonderful review!

We’re truly delighted to hear how happy you are with your sculpture and that it arrived safely. Our team always takes great care in packaging every piece securely, so it’s great to know the crate gave you confidence and everything reached you in perfect condition.

It was a pleasure assisting you throughout the process, and we’re very glad the sculpture looks incredible in your space. If you ever need help with another statement piece or décor for your home, we’d be more than happy to assist again.

Thank you once again for choosing Graffiti Wall Arts

Graffitiwallarts からの回答

2026年3月12日

Thank you for your kind feedback!

We’re glad to hear that you found the ordering process simple and easy. We always aim to make the experience smooth and convenient for our customers from browsing to checkout.

We truly appreciate your support and hope you enjoy your purchase. If you ever need any assistance or are looking for more décor pieces, we’ll be happy to help.

Graffitiwallarts からの回答

2026年3月12日

Thank you so much for your kind words!

We’re really happy to hear that you love the products and had a positive experience with our service. It was a pleasure assisting you, and we truly appreciate your support.

If you ever need help with anything else or are looking for more décor pieces in the future, we’ll always be here to help. Thank you again!

Graffitiwallarts からの回答

2026年1月9日

Thank you very much for your kind feedback! We really appreciate your patience regarding the delivery time and are glad our communication met your expectations. It was a pleasure working with you, and we’re happy to hear you enjoyed our product selection. We hope to work with you again on future projects!

Graffitiwallarts からの回答

2026年1月6日

Thank you so much for your kind feedback! We’re truly happy to hear that you love your custom sofa and that it met your expectations.

It was a pleasure creating this piece for you, and your satisfaction means a lot to us.

Warm regards,
Sasha
Customer Support
GraffitiWallArts.com

Graffitiwallarts からの回答

2026年1月6日

Thank you so much for your wonderful review! We’re delighted to hear that you found the communication smooth and the process easy, and that you’re happy with your custom swing.

We love giving our customers the freedom to customize materials, and it’s great to know you appreciated both the quality and the value compared to other options. Your satisfaction truly means a lot to us.

Thank you again for choosing us, and we hope you enjoy your swing for many years to come!

Warm regards,
Sasha
Customer Support
GraffitiWallArts.com

Graffitiwallarts からの回答

2026年1月6日

Thank you so much for your feedback!
We’re thrilled to hear you loved the product and truly appreciate the 10/10 rating.

Warm regards,
Sasha
GraffitiWallArts.com

Graffitiwallarts からの回答

2025年7月19日

Dear Kader,

We are disappointed to see yet another review from you — especially since, as previously stated, we have no record of any customer by your name (“Kader Merah”) ever placing an order with us.

We take customer satisfaction seriously and are always ready to resolve genuine concerns. However, we cannot investigate or resolve anything without an order number or valid purchase details, which you have never provided despite multiple public claims.

To address your statements clearly:
• ✅ No verified order under your name exists in our system.
• ✅ You have not responded to any request for details to verify your claim.
• ✅ Without proof of payment or an order reference, we cannot offer any resolution.
• ✅ Our terms and policies are clearly displayed on every product page and are fully compliant with international e-commerce standards.

As for your claim that our positive reviews are fake — that is not only untrue, it is unfair to the real customers who have chosen to share their positive experiences. We have a large customer base across Europe, the UK, and North America who continue to support and trust us, and their verified reviews reflect genuine satisfaction.

We are proud to run a legitimate, UK-registered business with:
• Fast response times (typically within 5–10 minutes during support hours)
• A transparent return policy
• Secure payment handling
• Hundreds of happy, verified buyers

We strongly urge you — if you are indeed a real customer — to contact us at info@graffitiwallarts.com with your full order information. Only then can we assist you appropriately.

Until then, we kindly request that you refrain from making unsupported accusations, as they not only harm small businesses but also mislead others.

Sincerely,
Sasha
Customer Support Team
GraffitiWallArts.com

Graffitiwallarts からの回答

2025年7月19日

Dear Albeno,

Thank you so much for your kind words! We’re absolutely thrilled to hear that you’re loving your new piece of art and that Sasha was able to make your experience a smooth and enjoyable one. 😊

We truly appreciate your trust in us and can’t wait to help you find your next perfect piece. If you need any assistance or recommendations, Sasha and the team are always here to help.

Warm regards,
The Graffiti Wall Art Team
www.GraffitiWallArts.com

Graffitiwallarts からの回答

2025年7月19日

Dear Haifa,

Thank you so much for your kind words! We’re delighted to hear that you loved your chandelier and that it arrived just as expected. It truly means a lot to us to know you’re happy with both the product and our service.

Sasha sends her warmest thanks as well — she was more than happy to assist you! 💛

We look forward to helping you again in the future.

Warm wishes,
The GraffitiWallarts Team
www.GraffitiWallarts.com

Graffitiwallarts からの回答

2025年7月19日

Dear Philip,

Thank you for your great feedback! We’re so happy to hear that you loved the vibrant colours of your wallpaper and found it easy to install. 😊

We’re thrilled that the delivery was fast and that you’re enjoying your new space. If you ever need anything else or want help choosing your next piece, we’re always here to help!

Best regards,
The GraffitiWallArts Team
www.GraffitiWallArts.com

Graffitiwallarts からの回答

2025年7月19日

Dear Maria,

We’re truly sorry to hear you feel this way, but your accusations of “scam” and “thieves” are not only extremely unfair — they are also entirely unfounded.

Let us clarify the full and factual timeline:
• You ordered a hanging lamp for nearly €858.49 and reported a minor wiring issue after delivery.
• We responded to your concern within minutes, offering you two fair and reasonable options:
1. A free replacement wire to resolve the issue quickly and cost-free.
2. Or a full refund upon return of the product, as clearly outlined in our return policy.

You chose to return the product instead of accepting the free part. That was entirely your choice, and we respected it.

As per our clearly stated return policy (available on every product page and in our delivery/returns sections), all returns must go back to the production facility where they were dispatched from — in this case, China. This is not hidden information. In fact, our website transparently states:

“We are a UK-registered company with international production units and warehouses in the USA, Poland, China, and more. Products are shipped from the facility where they are produced and must be returned to the same location.”

This is a standard industry practice. There is nothing fraudulent about asking for a product to be returned to its point of origin before issuing a refund.

Now regarding the parcel:
• You chose to ship it back to China.
• The parcel is currently stuck at Chinese customs, and we have not received it.
• You were informed that customs may require additional information or paperwork, which must be provided by you as the sender, not us.
• Despite this, we never stopped replying. We responded on email and chat with every update, guidance, and request for documentation, promptly and professionally.

We kindly remind you:
✅ A refund cannot be issued until the returned item is received by us — this is a standard, globally accepted policy.
✅ You have not yet provided proof of successful delivery of the return.
✅ We have not received the item to initiate a refund.

Calling us a scam simply because your return is delayed at customs — something outside our control — is unfair and inappropriate.

We fully understand your frustration, and we are still here to help. As soon as we receive the returned product, your full refund will be processed immediately.

We stand by our transparency, professionalism, and dedication to customer service.

Sincerely,
Sasha
Customer Support Team
GraffitiWallArts.com

Graffitiwallarts からの回答

2025年3月25日

Thank you so much, Sarah! We're thrilled to hear that you loved both the service and the product. Your support means a lot to us!

Graffitiwallarts からの回答

2025年3月25日

¡Gracias, Mariano! Nos alegra saber que estás satisfecho con nuestro servicio. Si necesitas algo más, estamos aquí para ayudarte.

Graffitiwallarts からの回答

2025年3月25日

Thank you, Mirna! We appreciate your kind words and are always here to assist you.

Graffitiwallarts からの回答

2025年3月25日

Thank you, Susan! We're delighted that you're happy with the quality of your purchase and appreciate your patience with the delivery time. We’re always working to improve, and your feedback helps us do that. If you ever need anything, feel free to reach out!