Grantham's レビュー 

⭐ 1/5 – Very disappointing after-sales experience

Unfortunately, my experience with Grantham Caravans after purchasing our caravan has been extremely disappointing.

When you purchase a caravan, particularly when additional equipment such as a brand-new motor mover has been fitted, you expect everything to have been properly installed, checked and working before collection. Instead, once we had taken the caravan back to storage in Lincoln, we discovered a fault with the newly installed motor mover.

After investigating the problem, including speaking with Grantham Caravans by phone, it became apparent that there was an issue with the red isolation key/connection. Power would only work when the connection was physically touched or moved. This is not something I would expect to be dealing with immediately after collection, particularly with newly fitted equipment.

What has made the situation considerably worse is the after-sales service. I have already reported the problem and am STILL waiting for the after-sales team to contact me to arrange the repair.

I should not have to continually chase a dealership to rectify a fault that was present from the outset. On top of that, I now face the inconvenience and cost of towing the caravan back from Lincoln to Grantham for an issue that should have been identified before the caravan was handed over.

Buying a caravan is a significant purchase, and good customer service should not end once the sale has been completed. Problems can happen, but how a business responds to those problems is what matters. At the moment, the lack of communication and urgency from the after-sales team has left me with very little confidence in the service provided.

I will update this review if and when Grantham Caravans contacts me and resolves the issue, but based on my experience so far, the after-sales service has been extremely poor.

Ordered a fee cadac products
Best prices on the internet and super quick delivery
First class service
all round
👍

Had an emergency need for a replacement part. Grantham's price was the best I found and speed of service was excellent.

Service and speed of delivery were excellent.

Easy to use website

Had items in stock at great value prices.

Would definitely use again.

Thanks for your efficiency and service levels.

Bought a new caravan 2 weeks ago.
Salesman went through the process of purchase which included them sending a video of the van after the PDI a few days before collection, but we only got this on the morning of collection.
I asked if the roof could be clean when I ordered, it wasn't.
I also mentioned about the surface scratches on the windows. Salesman said if I was handy with a machine polisher I could get them out.
I spent 2 days cleaning the roof, removing the scratches from the windows. This should have been done by the dealer.
After getting home with the caravan we found there was no lid on the toilet cassette, magnetic door catch is breaking up and there is a small dent.
Contacted salesman he wasn't really interested and passed me on to after sales, which works on email basis. Emailed them twice beginning of last week and not heard anything since.
So couldn't recommend these.
Mind you from our experience we haven't found a caravan dealer yet that is worth recommending.

Delivered on time and service was excellent. Received the package in order and no damage.

⭐ Grantham’s Caravans A Disappointing Experience After a Promising Start

We purchased our first caravan at Grantham’s Caravans during their summer sales event. Initially, the experience was positive we were looked after by a very pleasant salesman, and we left feeling excited about our new purchase.

Unfortunately, once our £3,000 deposit was taken, everything changed.

🚫 Car Park Damage & No Support Despite CCTV

My husband’s car was damaged in their car park. Grantham’s confirmed they had CCTV covering the area, yet they were unwilling to assist in identifying the individual responsible. This could have been dealt with by the police and our insurance, but instead we were met with complete refusal to help.

⏳ Three Weeks of Poor Communication

We were then left waiting over three weeks with little to no communication about when our caravan would be ready for collection. We knew some work was required, but no timeline was ever provided. We repeatedly asked for evidence that the required work had been completed nothing was forthcoming.

❗ Owner’s Dismissive Attitude

Eventually, we went to the premises to speak directly with the owner due to the lack of updates, evidence, and activity. Rather than addressing our concerns, he immediately offered to refund our £3,000 deposit without acknowledging any responsibility for the delays or the fact that we still had no caravan.

🗓️ Holiday Plans Lost

Because of their delays and lack of communication, we have now lost our summer holiday and our bank holiday arrangements. The six‑month guarantee they offer would have been wasted, as the caravan would be in storage over winter.

⚠️ Sales Events With Skeleton Staff

Be aware: their summer sales events appear to run with skeleton staff in the workshop, and they clearly cannot cope with the workload. The dismissive attitude we experienced was extremely disappointing.

We have taken our deposit back, but the whole experience has left us questioning whether we actually now want to purchase a caravan.

Ordered online and was given an honest assessment of the delivery time and process.
I was kept informed via phone from staff members who were very helpful and knowledgeable.
The delivery arrived as expected and the goods were in excellent condition.
Highly recommend

Excellent service had to wait a while due to heavy demand for air conditioning recently, but I was kept informed by pleasant helpful staff. The unit was delivered in perfect shape and was easily installed by myself. The instructions from Truma could have been better maybe something lost in translation. But I'm sat in my van with a coat on and praying for another heatwave. Thank you for your service.

Great service- received within a couple of days

Order went straight through. Arrived as planned. Great service

Ordered a Replacement Caravan Fridge Vent. Arrived within 1.5 days. Very quick delivery and just what I ordered. Thanks Lost Weekends Caravan

Great website easy to find what your looking for and order at a great price

Pleased with the competitive pricing on a number of CADAC products. Kept us informed when the very popular out of stock item would be in. Also liked the offers on during their recent open day. Friendly, helpful staff. Good range of accessories.

Preordered an item, as soon as they could they sent it too me, it was a lifesaver over the hot weather holidays.
Thank you guys

We have taken our caravan to the Retford branch since we bought it. The whole team are really helpful and Sheila is amazing 😊

Easy to use website & delivery great, would use again, thank you!

Fast delivery. Ordered on a Wednesday, arrived on the Thursday. Exactly as described and suitably well packaged. Will order from them again based on this first experience.

The item was sold at a very competitive price, and the delivery was quick, and it arrived in perfect condition. My only gripe is that I received a notification from FedEx that I would be having a delivery, but without any identifier to tell me that this was not a phishing email. In addition, the item was predicted to arrive by 12:20 and arrived late in the afternoon. This was a FedEx problem and nothing to do with Grantham.