Gratsi Wine レビュー 425

Gratsi Wine からの回答

2026年5月21日

Hi Ginger, thank you so much for the kind words and 5 stars! We truly believe great wine should come with great service, and making things right for our customers will always be part of who we are. We’re so happy our team could be there to help, and we’re grateful to have you as part of the Gratsi family. Cheers to good wine and even better experiences! 🍷💛

Gratsi Wine からの回答

2026年5月21日

Thank you for the 5 stars and for the sweet shoutout! We love hearing that our team helped make your experience a great one. We’re big believers that amazing wine and amazing customer care should always go hand in hand. Thanks for being part of the Gratsi family, we’re so happy to have you here! 🍷✨

Gratsi Wine からの回答

2026年5月21日

Thank you so much for the 5 stars and for sharing the love, Lari! We’re thrilled to hear the delivery, wine, and customer service all hit the mark. Nothing makes us happier than knowing you had a great experience from start to finish. We truly appreciate your support and can’t wait to keep the good wine coming your way! 🍷✨LiveSlow, Gratsi!

Gratsi Wine からの回答

2026年5月21日

Dorothy, thank you for the 5 stars! We’re so happy we could get your question answered quickly. Providing helpful support and making things easy is always our goal. We appreciate you being part of the Gratsi family! 🍷✨

Gratsi Wine からの回答

2026年5月19日

Thanks for giving Gratsi a try and for sharing your honest feedback. We’re happy to hear you enjoyed the White and Rosé, though we’re sorry our Red missed the mark for you.
Taste is incredibly personal, and while our Red is actually our #1 best-selling wine, we completely understand that not every profile is the right fit for everyone.
We did want to provide a little additional clarity regarding alcohol content and our sugar added promise. Gratsi Red is 13% ABV, which is in line with many traditional wines on the market, and each box contains 3 liters of wine (equal to four standard 750mL bottles). Our zero sugar messaging is intended to highlight the wine itself, not reduced alcohol content and removing sugar does not reduce the wine’s ABV. We also want to highlight that we stand behind our Happiness Guaranteed promise. Since the Red simply wasn’t the right fit for your taste preferences, we were happy to refund that box because we truly want our customers to enjoy what they’re drinking.
We know everyone experiences wine differently, and we appreciate you giving us the opportunity to be part of your wine journey, even if we weren’t your perfect match.

Gratsi Wine からの回答

2026年5月19日

We really appreciate you taking the time to share this. Kristen! It’s great to hear our team was able to jump in quickly and get things sorted for you. Even better to know you’re enjoying the wine as well, that’s what it’s all about for us. Thanks for the support, and we look forward to your next order! 🍷

Gratsi Wine からの回答

2026年5月19日

Thank you so much for the 5 stars! We love hearing that your order arrived faster than expected and that having it delivered to your local UPS store made pickup easy. And we're especially excited to hear you’re enjoying our Red Blend, it’s our #1 best seller for a reason. 🍷
We also have to say… gifting a box to a neighbor who’s been there for you feels very Gratsi. Good wine and good people just belong together. We hope you both get the chance to slow down, pour a glass, and enjoy it. Cheers and thanks for being part of the Gratsi family!

Gratsi Wine からの回答

2026年5月19日 に更新

We’re sorry to hear this experience left you feeling frustrated. After reviewing your interactions with our team, we do want to provide some additional context for clarity.

When you reached out regarding your delivery, our team immediately began investigating with the carrier once we saw the package showed as delivered with signature confirmation at the address provided. During the chat, we let you know we were actively looking into it and asked for a few minutes while we reviewed the shipment details. While we understand waiting can feel frustrating when an order is missing, the interaction itself was much shorter than described.

Because the package reflected as delivered, we initially followed our standard process and asked for a brief window to allow for possible delivery discrepancies. We also made it clear that if the package still could not be located, we would make it right.

Once you informed us the package had still not turned up, we acted immediately by processing a replacement order. Our goal has always been to help resolve situations like this as quickly and fairly as possible.

We completely understand that delivery issues can create a disappointing experience, and while we're sorry to lose your trust, we do want readers to know we stood behind your order and worked to resolve the matter.

Gratsi Wine からの回答

2026年5月19日

Wow, thank you so much for the kind words and for the 5 stars! Hearing that both our team and our wine have made such a great impression truly means a lot to us.
Mistakes happen (we’re all human!), so we’re always happy to step in, help out, and make things as easy as possible. Knowing you felt supported and taken care of is exactly the experience we hope to create. And hearing that the wine is fantastic? That’s the cherry on top. 🍷 Thanks for being part of the Gratsi family and for letting us be a small part of your moments worth slowing down for.

Gratsi Wine からの回答

2026年5月15日

Hi there Ana, wow, this absolutely made our day! 🥂 We’re so happy to hear you’ve tried your way through the lineup and found your favorite Rosé fans are a pretty passionate group, and we can see why .💗

Hearing that you not only love the wine but also had a great experience with our customer service team means the world to us. Creating a company people genuinely enjoy being part of is exactly what we set out to do.

Thank you for being part of the Gratsi family and for sharing such kind words. Cheers to many more Rosé pours ahead! 🍷

Gratsi Wine からの回答

2026年5月19日

Thank you for the love, Martha! Hearing that you’re enjoying both the wine and the customer experience means so much to us.
We’re big believers that zero-sugar shouldn’t mean sacrificing flavor, and we love hearing that your favorites are always stocked and ready through your subscription. Cheers to easy deliveries, great wine, and being part of the Gratsi family! 🍷

Gratsi Wine からの回答

2026年5月19日

Thank you so much for the 5 stars! We’re thrilled to hear you’re loving both the wine and the customer support — that’s exactly the experience we strive for. We’re so happy to have you as part of the Gratsi family. Cheers! 🍷

Gratsi Wine からの回答

2026年5月19日

Thank you so much for the kind words! We love hearing that our team was able to provide quick and helpful support, and we’re even more excited that both the White and Sparkling White have earned a spot in your rotation. Sounds like you’ve found your favorites! Cheers and thanks for being part of Gratsi 🍷