We spoke with a representative on the phone prior to using your web site to book our trip. He was quite helpful in answering our questions. Once we confirmed our availability, it was easy to book ou... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Did not enjoy the 35hr train ride it was too long. Concession staff was very rude, The bathrooms were not clean and stocked with paper products. Once we arrived at Whitefish and met motorcoach everyth... もっと見る
This is our first booking with Great Rail Journeys. Luke was very helpful on the phone over several calls. He assisted with our reservation, courtesy hold and the AARP discount. We then sent an emai... もっと見る
Extremely efficient and very informative - and so kind! Ashanti is wonderful! Easy booking process and upgrade availability. There are travel options for everyone. We found a trip that was just wha... もっと見る
企業情報
当該企業による記述
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
当該企業による記述
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
Book with confidence
For complete peace of mind
We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.
連絡先
309 W Washington Street, Suite 1100, 60606, Chicago, Illinois, 米国
- 1-877-929-7245
4.7
優良
7359件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ride the train
I'm excited for the train trip however I feel like I'm not getting all of my information upfront multiple calls made
2026年9月16日
Easy to reach representative who was…
Easy to reach representative who was friendly.Provided all information I asked.
2026年9月13日
Our agent was extremely helpful
Our agent was extremely helpful, patient, and friendly 🙂. I believe her name was Jenaja.
2026年9月13日
Chris was helpful
Chris was helpful, friendly, and knowledgeable. I was an easy experience.
2026年9月13日
Overall it was good but with 3…
Overall it was good but with 3 different Customer service folks I got 3 different responses to the question of whether I had transportation from the airport to the hotel and hotel back to the airport.
2026年9月12日
Booking our trip was quick and easy
Booking our trip was quick and easy! Chris was very helpful and answered our questions. We're looking forward to the trip!
2026年9月12日
Agent was very helpful and made booking…
Agent was very helpful and made booking easy, since I couldn't get all info online.
2026年9月13日
Easy to book with Aldo
Easy to book with Aldo. Helpful and informative. Made sure he had all the right info from me
2026年9月11日
I worked with Renaja
I worked with Renaja. She answered all of our questions and was very kind. Have had no prior experience with Great Rail and didn’t know anyone who had. The booking was easy and so far all my questions were handled very quickly and answers were easy to understand. Looking forward to a great and memorable trip.
2026年9月11日
Stress free booking
After selecting everything online, I received an email and message from Ashanti to confirm my trip information at my convenience.
She answered my questions, walked me through my selections and completed my booking. She was pleasant, knowledgeable and didn’t rush through the details.
We are looking so forward to this anniversary getaway 😊
2026年9月13日
Alaska Here We Come
We literally just returned from our first trip. It was so amazing that we had to book another. This booking was easy. The representative was professional, friendly and very helpful. A bigger monetary incentive for returning travelers would be my only suggestion.
2026年9月10日
Kaki
So far both representatives have been very helpful and Aldo spent time explaining everything to me in the beginning. The correspondence has been professional as well. However there is not a place to name the supplier on the online insurance purchase. It does not list Great Rail or Vacations by Rail.
2026年9月12日
The agent was very knowledgeable
The agent was very knowledgeable and answered all our questions! Very thorough!
2026年9月11日
Luke was excellent
Luke was excellent, and patiently answered questions while maintaining such a positive, assured demeanor and giving us great confidence in the company. Luke was an excellent customer service representative.
2026年9月9日
Branding changes scared me
I wish the agent had told me that the name of the tour changed from what was published. When I received the welcome packet, I was scared that I had booked the wrong tour. I had to call and speak with another agent who told me there were "branding changes" taking place and that I had, in fact, booked the right tour.
2026年9月9日
Need get call as promised
When I signed up online, the site said I would be contacted within 48 hrs to complete the registration and "not to book any connections until completely registered". I took this to mean I was at risk to not get my travel dates. I was on edge for 3+ days until I finally called Great Rail Journeys and confirmed my registration.
2026年9月9日
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