Green Commute Initiative レビュヌ 

340
•
TrustScore 5段階評䟡の5

4.9

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

As both employer offering the scheme and employee using it, GCI are amazing. Could not be easier, faster or more helpful! Also always gets praised by the bike shops too as fair and easy to deal with... もっず芋る

5぀星のうち5の評䟡

I decided I wanted an ebike on Saturday morning, and as a company director and only employee decided I’d use the Cycle To Work scheme. Found the bike I wanted, tang up the shop and asked who th... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Quick response time. I first met the team at an event in my office. Had a good informative chat and I started to initiate my quote to purchase a bike upgrade. XO Bikes had been responsive too with t... もっず芋る

5぀星のうち5の評䟡

The GCI process is simple and streamlined, easy for a company HR/payroll department to support and work with. If the selected bike shop uses the scheme there are no restrictions on choice and the sche... もっず芋る

䌁業情報

  1. ロヌド サむクリング
  2. ・
  3. 自転車レンタル サヌビス
  4. 人事コンサルティング

圓該䌁業による蚘述

GCI is the industry leading Cycle-to-Work Scheme provider with no spend limit or fees. You make real savings of between 28% to 47% on any type of bike. The scheme operates via a salary sacrifice mechanism which means the payments come from your gross pay; before tax and national insurance is taken. That's how you make the savings. As a not-for-profit Social Enterprise, GCI is the only scheme which can guarantee that the bikes will end up with the employees. GCI supports independent bike shops with lowest commission rate in the industry - just 5% which helps them keep more of their profits in their business and local community. When more people cycle for short journeys, everyone wins, including the planet. Please note that GCI does not incentivise or invite customer reviews. Only genuine reviews here!


連絡先

4.9

優良

TrustScore 5段階評䟡の5

340件のレビュヌ

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4.9

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5぀星のうち5の評䟡

Impressive stuff from the GCI team

I was initially in two minds over whether to try using my employer's new scheme with GCI as I imagined a long, painful process to source and finance a bike given the current global bike and parts shortage, but I'm really happy to confirm I was totally wrong in making that assumption. Excellent service which included turning around my application in a single working day, enabling me to secure a limited edition bike. Blown away by the service so far, would 100% recommend for your next bike purchase if you have the chance to use GCI. Ride on!

2021幎8月19日
自発的なレビュヌ
5぀星のうち5の評䟡

Faster than a Carbon bike on a steep descent!

As an indépendant bike shop, speed of response, and support is imperative to us and our customers; so I must applaud the team at Green Commute Initiative for their speed in contacting us once a potential customer named us as his preferred supplier. on Monday I received an email saying we were invited to register, by Tuesday I had registered, received the contract and been set up on their web-site and by Wednesday, I had supplied the quote and been given the go ahead to fulfil the order. Unbelievable!
I was hot on the process required to get my LBS on their site, and they provided all the links and info, logos and videos necessary to be given their best rates within 24 hrs of my initial enquiry. they organised my account, quicker than I could get the wheels to build the bike! amazing set up. honest rates and a very good addition to the invariably SLOOOOOOW cycle scheme process I have experienced n the past. other suppliers have taken weeks to provide a certificate, whereas GCI took...hours.

2021幎8月11日
自発的なレビュヌ
Green Commute Initiative ロゎ

Green Commute Initiative からの回答

Thank you Janine for your fabulous review. Its always great to hear from our customers but its extra special when one of our registered bike shops takes the time to leave a review. We are delighted to have Fullcity Cycles (London) on board and we look forward to working with you. thanks again!

5぀星のうち5の評䟡

Amazingly supportive 👍

This team were so helpful. I was struggling to understand the process for online ordering through the retailer and using the cycling to work incentives, I messaged GCI who responded with really clear instructions. I then struggled with how to process the request with my employer and so phoned GCI who cut through all my confusion and I had everything sorted inside 10 minutes!
The retailer (decathlon) refunded my purchase and processed everything really quickly and I was off down the road on my new ebike in no time. Thanks so much 🙏

2021幎8月10日
自発的なレビュヌ
Green Commute Initiative ロゎ

Green Commute Initiative からの回答

Thanks Phil! We wish you many happy miles of cycling.

5぀星のうち1の評䟡

Emailed twice for advice but received no reply


Emailed twice for advice but received no response.

I am after a full suspension ebike but UK supplies are very limited for some models. Originally I emailed cyclescheme.co.uk for advice on how to source an ebike who were really helpful calling me back straight away but found my employer was sadly with the GCI scheme instead.

Unlike the above GCI clearly are uninterested in helping customers to source bikes in a very restricted UK market. I will be feeding back to my employer adn asking them to consider using someone other than GCI given the poor experience.

2021幎8月1日
自発的なレビュヌ
Green Commute Initiative ロゎ

Green Commute Initiative からの回答

Hi Sean, we are disappointed to read your review.

We do have a record of receiving emails from both yourself and your employer, who actually contacted us directly about your request. Our customer service colleague, Claire, did respond to you on 24th and 26th July directly to your Hotmail account and to your employer, with advice of what to do. You may wish to check your Junk folder. We’ve also tried to contact you today and left numerous voicemail messages for you.

GCI does not offer a bike finder service and we certainly don’t advertise one. As a not-for-profit organisation, our main focus is on providing a top-class Cycle to Work Scheme. The customers who use the GCI scheme are required to find the bike they need, obtain the quote and submit an application.

For GCI to offer a bike finder service, we would require more resource which would lead to a potential increase in the commission we charge to bike shops. Bike shops profit margins are already squeezed enough so we want to maintain our low commission rates and not add to the pressure in this area.

We have had a long and successful relationship with your employer and it is a shame that you feel we have not lived up to your expectations. Although you may find the services offered by our competitors more favourable, you should be aware that they will charge you a 7% scheme exit fee to keep the bike and the bike shop may want to charge you to cover their high commission charges. This of course would dramatically reduce the savings you’ll make.

So you may wish to consider which you value the most; a bike finder service or maximum savings.

We do find your review of 1 star unfair. We cannot control the supply of bikes to the market and the difficulties you have experienced are faced by consumers across the world.

If you wish to discuss any of this further, please do call the team on 020 3740 1836. We hope you find a bike soon and enjoy many miles of cycling.

Regards
The GCI Team

5぀星のうち5の評䟡

Unbelievable service

Unbelievable service. Really easy to set up. Very helpful staff, always prompt emails. Would highly recommended. It’s a service that I think will make a very real difference to both the environment and employees health and well-being. I only wish the scheme was available for electric cars🀞.

2021幎7月2日
自発的なレビュヌ
5぀星のうち5の評䟡

Incredibly easy

Incredibly easy, less than 20 minutes to get it all done.
I had some questions and they were answered also very quickly.
No extra information or complicated stuff to read or do!

2021幎6月15日
自発的なレビュヌ
5぀星のうち5の評䟡

Green comute initiative 
fantastic

Hi this was my first purchase involving gci wow what a absolute great bunch off people rowan owen and the lady sorry o can't remember your name from start to finish even when I change my mind (lol) I can't thank you enough bike is now on order cheers guy's from David tommy

2021幎6月10日
自発的なレビュヌ
5぀星のうち5の評䟡

No person out there like this...

Fiona at GCI has been absolutely fantastic!
I had an issue using my voucher and processing the quoted order from an online retailer- I contacted GCI and Fiona replied to every email within minutes, at one point even called the retailer on my behalf and then the issue was resolved. I couldn't be any happier and so pleased to have used GCI

2021幎5月13日
自発的なレビュヌ

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