poor. Always ask upgrade, without upgrade no vehicle is ready has to wait for 30 minutes. Spent 15 pound upgrade and I was upgraded to the vehicle I rented, kept 2000pounds deposit without returnin... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Staff – excellent Car – excellent Pick-up/drop-off time – excellent I would have even given 5 stars if the time taken to release the security deposit had been reasonable. The 30-day wait is compl... もっと見る
企業が回答しました
From start to finish I was impressed. The staff who dealt with me at the office at Birmingham international were polite professional and most of all helpful. The car itself was excellent performed wel... もっと見る
企業が回答しました
NEVER WORK AGAIN
企業が回答しました
企業情報
当該企業による記述
Green Motion operates a car hire desk serving Birmingham International Airport (BHX), located at Station Concourse, Ground Floor, Birmingham International train station, Birmingham, B40 1PA. On arrival at the airport, follow signs to the Air-Rail Link monorail and take it to Birmingham International train station. From the station, take the second set of escalators down to the ground floor, where the rental desk is on the left-hand side. Desk opening hours (local time): Mon–Fri 07:00–20:00; Sat 08:00–13:00; Sun 08:00–20:00. Public holidays: 08:00–13:00.
Why rent with Green Motion
当該企業による記述
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
連絡先
Station Concourse, (Ground Floor), B40 1PA, Birmingham, West Midlands, 英国
- 0121 296 2980
10% off when you book direct
3.7
まあまあ
12件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Use the company
Use the company, fast and efficient and close to Birmingham airport so no delays waiting for shuttle bus
2026年8月7日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Professional staff ,very helpful .I…
Professional staff ,very helpful .I have used Green Motion on a number of occasions receiving an excellent service.
2026年10月12日
Green Motion Car and Van Rental - Green Motion Birmingham International からの回答
Thank you for choosing us on several occasions. We are pleased that the Birmingham team has consistently been professional and helpful.
4/5 stars
Staff – excellent
Car – excellent
Pick-up/drop-off time – excellent
I would have even given 5 stars if the time taken to release the security deposit had been reasonable. The 30-day wait is completely unjustified; in the past, it used to happen on the very same day.
2026年10月12日
Green Motion Car and Van Rental - Green Motion Birmingham International からの回答
Thank you for praising the Birmingham team, car and collection and return. We understand why the 30-day wait to release the deposit affected your overall experience, especially when you had previously seen same-day releases. Please email your rental reference privately to ics@cs.greenmotion.com so customer services can check the authorisation timeline and explain it.
5 star excellent service for ever.
2026年10月14日
Green Motion Car and Van Rental - Green Motion Birmingham International からの回答
Thank you for your five-star review. We’re pleased the Birmingham team provided excellent service.
From start to finish I was impressed
From start to finish I was impressed. The staff who dealt with me at the office at Birmingham international were polite professional and most of all helpful. The car itself was excellent performed well and catered for ally needs. 10 put of 10.
2026年10月12日
Green Motion Car and Van Rental - Green Motion Birmingham International からの回答
Thank you for such a generous review. We are glad the Birmingham International team were polite, professional and helpful, and that the car suited your needs throughout the hire.
NEVER WORK AGAIN
2026年10月13日
Green Motion Car and Van Rental - Green Motion Birmingham International からの回答
We can see that your experience at Birmingham left you unwilling to use us again. The review does not say what went wrong, so we would welcome the chance to understand it. Please email your rental reference and a brief account privately to ics@cs.greenmotion.com so customer services can look into it.
poor
poor. Always ask upgrade, without upgrade no vehicle is ready has to wait for 30 minutes.
Spent 15 pound upgrade and I was upgraded to the vehicle I rented, kept 2000pounds deposit without returning
2026年10月13日
Green Motion Car and Van Rental - Green Motion Birmingham International からの回答
We understand your concerns about the upgrade offered, the wait for a vehicle and the £2,000 deposit you say has not been returned. We cannot establish the vehicle allocation or deposit status from the review. Please email your rental reference and any payment record privately to ics@cs.greenmotion.com so customer services can examine the charges and explain the deposit position.
Great service
Great service. Fazal at Birmingham is always courteous and polite. Petito and the staff are always attentive, helpful and professional in all aspects of the experience. Can’t ask for more!
2026年10月9日
Green Motion Car and Van Rental - Green Motion Birmingham International からの回答
Thank you for recognising Fazal, Petito and the Birmingham team. It’s lovely to hear they have been consistently courteous, attentive and helpful. We appreciate you sharing this.
Excellent service
2026年10月10日
Green Motion Car and Van Rental - Green Motion Birmingham International からの回答
Thank you for your review. We’re glad you received excellent service at Birmingham International.
Good communication prior to pick-up
Good communication prior to pick-up. Location easy to find in Birmingham Train Station following comprehensive instructions received. Quick friendly service. Drop off easy too.
2026年10月7日
Green Motion Car and Van Rental - Green Motion Birmingham International からの回答
Hi Peter,
Thank you for your five-star review.
It is great to hear that you received quick and friendly service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Green Motion Car and Van Rental - Green Motion Birmingham International からの回答
Hi Imo,
Thank you for your five-star review.
We are delighted that you had a perfect rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Green Motion Car and Van Rental - Green Motion Birmingham International からの回答
Thank you for your five-star review.
We are thrilled to hear that you experienced excellent service from our team and were pleased with the quality and condition of your rental vehicle. Providing a seamless and high-quality experience is always our top priority.
We hope to welcome you back again in the future.
Green Motion Car and Van Rental - Green Motion Birmingham International からの回答
I’m sorry your experience at Birmingham International felt unprofessional. We would like to understand what happened so we can review it with the team. Please contact our customer service team with your booking reference and a brief account of the issue.
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