Bra, fin och städad bil. Trevlig personal. Inga problem vid inlämning av bilen. Oklart var och hur man hämtas upp på flygplatsen. Van märkt med annat namn än Green Motion, vilket inte underlättade.... もっと見る
企業が回答しました
所在地
所在地を変更Green Motion Bristol Airport, The Old Forge, Bridgwater Road, BS40 9UR Lulsgate, Bristol, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Correu tudo bem. O único problema é que retiveram 150 libras de caução. Tudo foi devolvido sem qualquer problema no carro e passados mais de 30 dias ainda não libertaram a caução de 150 libras do meu... もっと見る
企業が回答しました
Superb from start to finish! Bear in mind we took FULL CDW with zero deductible. We got two FREE selections of which we took an additional driver PLUS a car of less than 6 months old. The person wh... もっと見る
企業が回答しました
Booking was a tad confusing. I wanted a car with unlimited mileage but this was not clear how to get it. Pick up was ok but no instruction offered on how to use a hybrid car. They have a fuel policy t... もっと見る
企業が回答しました
企業情報
当該企業による記述
Green Motion operates a car hire desk serving Bristol Airport (BRS), based at The Old Forge, Bridgwater Road, Lulsgate, Bristol. The office sits next to the Forge Motel, close to the terminal. Do not take the rental hall bus. Instead, exit the terminal, turn immediate right and walk approximately 300m, then at the main airport roundabout go left and walk a further 100m until you see the Green Motion office on the right. Travellers needing assistance or with limited mobility can call the branch to request the shuttle service, following signs to the pick up and drop area in the transport interchange. Desk opening hours (local time): every day 07:00–20:00, including public holidays.
Why rent with Green Motion
当該企業による記述
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
連絡先
Green Motion Bristol Airport, The Old Forge, Bridgwater Road, BS40 9UR, Lulsgate, Bristol, 英国
- 0117 959 5700
10% off when you book direct
4.1
ほぼ満足
16件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
efficient!
2026年10月13日
It was excellent
The customer service, excellent vehicle, efficient, immaculate car condition and very clear handover plus same on return
Brilliant to deal with. Thank you
2026年10月13日
No van ser gairer amables
2026年10月14日
Superb service from start to finish.
Superb service from start to finish.
The vehicle was brilliant.
Would highly recommend.
2026年8月15日
Bon service.
2026年10月13日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Kunde ha varit fem stjärnor
Bra, fin och städad bil. Trevlig personal. Inga problem vid inlämning av bilen.
Oklart var och hur man hämtas upp på flygplatsen. Van märkt med annat namn än Green Motion, vilket inte underlättade.
kostnaden för att hantera en fortkörningsböter var orimligt hög ca 800 SEK, för att meddela mig och meddela Polisen om min adress. Bötesbeloppet ingick inte i den höga summan.
2026年10月14日
Green Motion Car and Van Rental - Green Motion Bristol Airport からの回答
Tack för din utförliga recension. Det är bra att höra att bilen var fin och ren och att personalen och återlämningen fungerade väl. Vi tar till oss att upphämtningsplatsen och bilens märkning var otydliga. Vi förstår också att administrationsavgiften för fortkörningsärendet väckte frågor. Mejla gärna bokningsnumret och avgiftsunderlaget privat till ics@cs.greenmotion.com så att kundtjänst kan gå igenom debiteringen och förklara den.
Smooth and easy rental
Excellent car, easy and friendly checkout, easy and fast drop-off, handy location.
2026年10月14日
Green Motion Car and Van Rental - Green Motion Bristol Airport からの回答
Thank you for your review. We are pleased you liked the car and found checkout friendly and easy, with a quick drop-off and a convenient Bristol location.
good vehicle, great staff
We received exactly the sort of vehicle we wanted - something on the smaller side rather than the "upgrade" to a large SUV that some places foisted upon us.
The staff at the location were helpful and friendly, and didn't pressure us to get more than what we'd booked.
2026年9月21日
Green Motion Car and Van Rental - Green Motion Bristol Airport からの回答
Thank you for your review. We are glad the smaller vehicle suited your needs and that the Bristol team were helpful without pressing you to change what you had booked.
Es lief alles wunderbar schnell…
Es lief alles wunderbar schnell erledigt. Freundliche Leute an der Schalter sehr hilfreich.
2026年10月12日
Green Motion Car and Van Rental - Green Motion Bristol Airport からの回答
Vielen Dank für Ihre Bewertung. Schön, dass in Bristol alles schnell erledigt war und die Mitarbeitenden am Schalter freundlich und hilfsbereit waren.
Very good and efficient 👍
2026年10月14日
Green Motion Car and Van Rental - Green Motion Bristol Airport からの回答
Thank you for your review. We are glad the Bristol service was efficient and worked well for you.
Drop off was very smooth
2026年8月14日
Green Motion Car and Van Rental - Green Motion Bristol Airport からの回答
Thank you for your review. We are glad returning the car at Bristol went smoothly.
Superb from start to finish- Great rental!
Superb from start to finish! Bear in mind we took FULL CDW with zero deductible. We got two FREE selections of which we took an additional driver PLUS a car of less than 6 months old.
The person who picked and dropped us to airport was very nice, friendly and jovial. Did not ask him his name but he did say working here was fun vs working at Europcar, his previous job which was a bit more “ serious” in attitude to customers.
We found him very good. Location is two mins from airport and collection and drop off was very easy and seamless.
I would highly recommend them without any hesitation.
2026年9月19日
Green Motion Car and Van Rental - Green Motion Bristol Airport からの回答
Thank you for such a detailed recommendation. We are glad collection and return at Bristol were seamless, the airport transfer colleague was friendly, and the additional driver and newer car suited your rental.
Die Anmeldung erfolgt reibungslos und…
Die Anmeldung erfolgt reibungslos und war sehr schnell erledigt worden. Ich freue mich endlich keine Parkplatz in Gostenhof zu finden.
2026年10月12日
Green Motion Car and Van Rental - Green Motion Bristol Airport からの回答
Vielen Dank für Ihre Bewertung. Es freut uns, dass die Anmeldung reibungslos und schnell erledigt war.
Green Motion Car and Van Rental - Green Motion Bristol Airport からの回答
Gracias por su reseña. Nos alegra que tanto el coche como la atención del personal de Bristol fueran satisfactorios.
Everything was so easy from picking it…
Everything was so easy from picking it up to dropping it off.
The car was almost brand new, very clean inside and out.
The car was very economical.
2026年10月13日
Green Motion Car and Van Rental - Green Motion Bristol Airport からの回答
Thank you for your review. We’re glad collection and return at Bristol were easy and that the nearly new car was clean and economical.
Reasonable price
Reasonable price, choice of cars, helpful. Would hire from green motion again.
2026年9月11日
Green Motion Car and Van Rental - Green Motion Bristol Airport からの回答
Thank you for your review. We’re pleased you found the price reasonable, had a good choice of cars and received helpful service in Bristol. We appreciate your intention to hire from us again.
Green Motion Car and Van Rental - Green Motion Bristol Airport からの回答
Entendemos su preocupación por los cargos adicionales elevados que considera ocultos. No podemos determinar desde la reseña cuáles eran ni cómo se presentaron durante la reserva. Si envía en privado a ics@cs.greenmotion.com la referencia del alquiler y la documentación de los importes, atención al cliente podrá revisar las condiciones y darle una explicación.
Issues to consider
Booking was a tad confusing. I wanted a car with unlimited mileage but this was not clear how to get it. Pick up was ok but no instruction offered on how to use a hybrid car. They have a fuel policy that is return as you receive; it would be easier if it was full to full. I thought I was purchasing insurance from Green Motion as this is how it seemed on the website. This was not the case and £1500 was charged to my credit card. I returned the car with no issues and a month later the payment is still showing as pending on my credit card so not very happy about this. I have emailed Green Motion but not had any response.
2026年10月12日
Green Motion Car and Van Rental - Green Motion Bristol Airport からの回答
Thank you for explaining the different parts of your Bristol rental. We hear your concerns about unclear mileage and insurance information, the lack of hybrid-car guidance, the fuel policy and the £1,500 card authorisation still showing as pending after a month. You also say you have emailed without a response. Please forward that message and your rental reference privately to ics@cs.greenmotion.com so central customer services can locate the enquiry, check the authorisation and explain the booking terms.
Não devolveram caução
Correu tudo bem. O único problema é que retiveram 150 libras de caução. Tudo foi devolvido sem qualquer problema no carro e passados mais de 30 dias ainda não libertaram a caução de 150 libras do meu cartão de crédito
Continuo a aguardar
2026年10月12日
Green Motion Car and Van Rental - Green Motion Bristol Airport からの回答
Obrigado por mencionar que os restantes aspetos do aluguer correram bem. Compreendemos a sua preocupação por o depósito de £150 ainda aparecer bloqueado após mais de 30 dias. Para que a nossa equipa possa verificar o estado da pré-autorização e os registos do aluguer, contacte-nos em privado através de ics@cs.greenmotion.com com a referência da reserva.
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