The meeting point for vehicle pickup in Otopeni airport is not clearly defined. The voucher stated one thing (wait by a specific gate that doesn't actually exist at the airport), but in reality, I ha... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We had a 10/10 experience with Green Motion. The website was easy to navigate, the renting process was very smooth and easy. The staff was really really friendly and was always available for any que... もっと見る
企業が回答しました
Excellent customer service and a very professional team! During my rental, I experienced an unexpected technical issue with a brand-new vehicle. Although the problem was related to the car it... もっと見る
企業が回答しました
For 3 dents in the car they charge me 1800€
企業が回答しました
企業情報
Green Motion Car and Van Rental - Green Motion Bucharest Airport について
当該企業による記述
Car and van rental, wherever your journey starts
Green Motion is an international car and van rental brand with branches at airports, railway stations and city centres. We're part of Green Motion International, which operates more than 600 rental locations in over 80 countries across the Green Motion and U-Save brands.
Book online at greenmotion.com to see live prices, choose your vehicle and extras, and collect from the branch of your choice. Our fleet includes small city cars, family SUVs, people carriers and commercial vans, with lower-emission and electric models at many locations.
Before you travel
- Payment card: you'll need a credit card in the main driver's name for the security deposit. Accepted cards and deposit amounts vary by country and are shown before you book.
- Documents: bring your full driving licence and a valid ID. Some countries also need an International Driving Permit.
- Booked through a travel site? Check your voucher for what's included.
Here to help
Questions about a booking are fastest answered by the branch you're renting from. Their details are on your confirmation email. For anything after your rental, including deposits, charges or damage queries, contact our customer care team at ics@cs.greenmotion.com.
We read every review on this page and reply to them. Your feedback goes directly to the branch team so we can keep improving.
Why rent with Green Motion
当該企業による記述
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
連絡先
Str. Ferme B, nr.1, Otopeni, 719512, Bucharest, Bucharest, ルーマニア
- 40731750750
10% off when you book direct
4.0
ほぼ満足
9件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Green Motion Car and Van Rental - Green Motion Bucharest Airport からの回答
Thank you for recommending us. We are pleased that the experience in Bucharest was smooth and fast.
Green Motion Car and Van Rental - Green Motion Bucharest Airport からの回答
Thank you for your review. We’re glad the vehicle delivery in Bucharest was quick.
Green Motion Car and Van Rental - Green Motion Bucharest Airport からの回答
We understand you dispute the €1,800 charge relating to three dents. The review alone does not establish when the marks occurred or how the amount was calculated. Please send your rental reference, any collection and return photos, and the charge documents privately to ics@cs.greenmotion.com so customer services can review the records and explain the charge.
Green Motion Car and Van Rental - Green Motion Bucharest Airport からの回答
Thank you for your kind words about our Otopeni Airport location. We’re glad you had a good experience.
Everything was fine!
2026年10月10日
Green Motion Car and Van Rental - Green Motion Bucharest Airport からの回答
Thank you for your review. We’re pleased everything went well with your rental in Bucharest.
very good service
Excellent customer service and a very professional team!
During my rental, I experienced an unexpected technical issue with a brand-new vehicle. Although the problem was related to the car itself and completely beyond the rental company's control, the team handled the situation exceptionally well.
They responded quickly, took immediate action, and resolved everything efficiently and professionally.
What really impressed me was their commitment to customer satisfaction and the way they managed an unexpected situation.
Highly recommended! A reliable company that truly cares about its customers, especially when things don't go as planned.
2026年10月10日
Green Motion Car and Van Rental - Green Motion Bucharest Airport からの回答
Thank you for sharing how the Bucharest team handled the unexpected technical issue with the new vehicle. We’re glad they responded quickly and resolved the situation efficiently. We appreciate your recommendation.
10/10 rental car experience!
We had a 10/10 experience with Green Motion. The website was easy to navigate, the renting process was very smooth and easy. The staff was really really friendly and was always available for any questions and flexible with the times.
They have great modern car models, we even got a free upgrade and we had a lot of fun with our Mercedes GLC!
Overall we are completely happy and would recommend this car rental in Bucharest.
2026年10月10日
Green Motion Car and Van Rental - Green Motion Bucharest Airport からの回答
Thank you for the detailed review. We’re glad the website and booking process were easy, the Bucharest team was friendly and flexible, and you enjoyed the Mercedes GLC upgrade. We appreciate your recommendation.
Green Motion Car and Van Rental - Green Motion Bucharest Airport からの回答
Thank you for your review. We’re glad you enjoyed the new car and found the Bucharest team welcoming.
Overall, it was a good experience, but...
The meeting point for vehicle pickup in Otopeni airport is not clearly defined. The voucher stated one thing (wait by a specific gate that doesn't actually exist at the airport), but in reality, I had to call the company to arrange the meeting location. It was very confusing and stressful, especially for a first-timer. I highly recommend revising the voucher wording to clearly state the meeting point. Not everyone can make roaming calls to a non-mobile number. The vehicle pickup meeting process should be streamlined.
We received a car in decent condition, but with a broken side mirror (held together with duct tape) and no windshield washer fluid. The car had plenty of scratches, but since we had full insurance coverage, that didn't worry us too much. Overall, it was a good experience.
2026年9月27日
自発的なレビュー
Green Motion Car and Van Rental - Green Motion Bucharest Airport からの回答
Thank you for the balanced review. We’re glad the overall rental experience was good. We’re sorry the Otopeni pickup instructions pointed to a gate you could not find and required a call to arrange the meeting point. A clearer voucher would have helped. The broken mirror held with tape and empty washer fluid are also concerning; we appreciate you raising them.
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