Very disappointed. Booked a car for 9 days. Received emails to carry out online check in and followed as instructed. Scanned passport, driving licence, DVLA check code. Travelled to Edinburgh to pick... もっと見る
企業が回答しました
所在地
所在地を変更Green Motion Edinburgh Waverley station, 26 Greenside Row, Q-Park, EH1 3AJ Edinburgh, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great experience. Car was exactly as described, brand new and clean. Staff was helpful throughout the experience. Would definitely use again
企業が回答しました
Great service
企業が回答しました
The staff were both helpful and friendly.
企業が回答しました
企業情報
当該企業による記述
Green Motion operates a car hire desk on Greenside Row, inside the Q-Park car park near Edinburgh Waverley Station, serving travellers arriving in central Edinburgh at postcode EH1 3AJ. From the station's Calton Road exit near platforms 2 and 3, walk under the arch bridge to the Starbucks, turn right onto Greenside Row and head downhill to the Q-Park entrance, about five minutes away. Take the lift to level -3, where the branch is at the front of the car park next to the barriers and Q-Park office. Desk opening hours (local time): every day 08:00–18:00, including public holidays.
Why rent with Green Motion
当該企業による記述
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
連絡先
Green Motion Edinburgh Waverley station, 26 Greenside Row, Q-Park, EH1 3AJ, Edinburgh, 英国
- 0131 3000068
10% off when you book direct
3.7
まあまあ
4件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Very disappointed
Very disappointed. Booked a car for 9 days. Received emails to carry out online check in and followed as instructed. Scanned passport, driving licence, DVLA check code. Travelled to Edinburgh to pick up car for documents to be checked again, fair enough. Was then told driving licence photo was too dark for scanner so could not issue car. The driving licence was issued by DVLA who saw no issues with photo. No effort to try to assist or find a solution. They had the physical licence in front of them. Customer service advisor was extremely unhelpful. The only advice was try SIXT. I have my suspicions that if there was indications I was taking out the enhanced insurance cover then more of an effort would have been made. No effort at all to try to assist. I have hired cars numerous times with no issues.
2026年10月14日
自発的なレビュー
Green Motion Car and Van Rental - Green Motion Edinburgh Waverley Station からの回答
Thank you for explaining what happened at Edinburgh Waverley. I understand how frustrating it was to complete online check-in, travel to the branch and then be unable to collect the car. Your account of the document check, the assistance offered and your concern about insurance deserves a careful review. Please contact our central customer services team at ics@cs.greenmotion.com so they can investigate the booking and the branch’s decision.
Great experience
Great experience. Car was exactly as described, brand new and clean. Staff was helpful throughout the experience. Would definitely use again
2026年10月12日
Green Motion Car and Van Rental - Green Motion Edinburgh Waverley Station からの回答
Thank you for your review. We’re glad the car at Edinburgh Waverley Station was new, clean and exactly as described, and that the team was helpful throughout. We appreciate your intention to use us again.
Green Motion Car and Van Rental - Green Motion Edinburgh Waverley Station からの回答
Thank you for the five-star review.
We are delighted to hear that our team provided such welcoming and supportive assistance during your visit.
We hope to see you again in the future.
Great service
2026年10月7日
Green Motion Car and Van Rental - Green Motion Edinburgh Waverley Station からの回答
Thank you, Leah, for the five stars! We’re delighted you had a great experience with our Edinburgh Waverley team. We hope to welcome you back to Green Motion soon.
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