Green Motion Car and Van Rental - Green Motion London Stansted Airport レビュー 

The last time we hired the car with you we had the AC not working and it was very hot and we had to drive on the highway with the windows open and it was not so nice.
Thanks

I always find the gents that deliver and receive the car very efficient and friendly. Always happy to help.

Our family rental (3–10 October 2026) was an almost unbelievable catalogue of failures. We booked directly, held Green Motion’s highest-tier membership and completed advance online check-in to speed up collection. None of that helped.

1. OVER 90 MINUTES WAITING TO COLLECT
We waited over 90 minutes just to be checked in. The entire collection ordeal took almost THREE HOURS, with two young children in tow. What is the point of advance check-in if it makes no meaningful difference?

2. MAKESHIFT FACILITIES
The operation runs from two separate portacabins in the Novotel car park, one for collections and another for returns. No proper indoor waiting area, no dedicated customer toilets, and families left waiting outdoors. For an airport rental business, the setup felt shockingly inadequate.

3. CHILD CAR SEATS — THE MOST SERIOUS FAILURE
Parents, please take this warning seriously. The child seats we were shown were stored haphazardly in a room beside the Novotel lobby, looking like a discarded pile of old plastic. We encountered filthy, stained upholstery, damaged components, loose padding and exposed fixings; one seat appeared possibly mouldy. Nothing about their condition inspired confidence that they were properly cleaned or checked between rentals.

We rejected two seats offered for our youngest son because we could not confidently use them safely. This is CHILD SAFETY EQUIPMENT, not a cosmetic extra. A company charging families for car seats should be able to provide clean, intact, suitable equipment. Green Motion could not do that for us.

4. FORCED TO BUY OUR OWN £239 SEAT
With no acceptable seat available, I had to leave my wife and son behind and travel to Car Seat Ninja to buy a Britax Dualfix M Plus for £239. The duty manager, Nick, promised reimbursement before our rental ended. We provided the receipt. That promise was not fulfilled within the rental period.

5. TWO WEEKS OF ADMINISTRATIVE FAILURE
Despite emails and a chaser explaining our return flight was on 10 October, we received no written confirmation in time. At vehicle return, the staff member still had no answer and said the issue was with Admin. Without confirmation that leaving our £239 seat behind would secure reimbursement, we had to take it home — on the shuttle bus, through the airport and onto our flight, with two children and luggage. We paid another £28 to have it wrapped for the flight.

Admin finally responded on 16 October: SIX DAYS after we flew home, nearly TWO WEEKS after the incident. By then their answer was too late to help. A straightforward management decision had become our expense, inconvenience and problem.

6. EXTRA £66 FUEL DEPOSIT
Despite our top-tier membership and like-for-like fuel return arrangement, we were required to provide a separate £66 fuel-related deposit. The car was supplied with only around two-thirds to three-quarters of a tank. Another poorly explained complication, on top of the existing rental and deposit arrangements.

7. THE CAR WAS THE ONLY GOOD PART
To be fair, the BYD Sealion 5 DM-i drove well and caused no mechanical problems. But even it had not been properly cleaned inside or out after the previous rental. The vehicle was good; practically everything around renting it was dreadful.

VERDICT: ONE STAR IS GENEROUS. NEVER AGAIN.
This was not one mistake. It was hours wasted, inadequate facilities, child seats in unacceptable condition, a forced £239 purchase, broken assurances, extra expense and an administration team that responded after our trip was over.

My strongest warning is to PARENTS: do not rely on Green Motion Stansted for child car seats. Pay a little more for an established operator at Stansted’s dedicated Car Rental Village. A cheaper headline price is worthless when you pay for it in lost holiday time, stress and unexpected costs.

AVOID.

Rapidità del check in e del check out. Qualità dell’autovettura.

Il servizio e stato rapido e cortese, sia per la raccolta che per la consegna. La vettura non era quella che avevo prenotato ma un equivalente altrettanto valido.

Very good indeed have since used Green Motion again.
Staff were very helpful indeed

Bon vehicle et très bon service

Disgraceful profiteering!

I was charged DOUBLE the amount of a parking fine, despite telling them I was disputing it.

Trying to complain was impossible. All their advertised phone numbers directed me to email, which only produced an automated reply.

Despite the charge, the parking company is still chasing me for payment and threatening court action. I have received no confirmation the fine was ever paid.

When I finally reached customer service, the response was someone reading from a script and repeating, “It’s company policy.”

I’ve since found several Facebook pages dedicated to other customers’ poor experiences with this company.

I wouldn’t touch them with a barge pole!

Personale cortese e disponibile. Appena fuori dall’aeroporto ma dí raggiungibile facilmente con i mezzi che passano ogni 30 minuti circa (gratuiti se si ha un noleggio)
Riconsegna senza problemi.
Auto perfetta e praticamente nuova

I have sent 2 mails regarding my last rental and no reply. Due to not being informed about same for same petrol !!

Great service and great cars

It was a fast and smooth process to check in online then pick up on the day. It was also really easy to drop off the car. The members of staff were helpful and pleasant.

alles hat gut geklappt, sehr freundliche Mitarbeiter

Apart from a long week, it was very busy, but everything went well and even on return stuff for very nice

Car was great and a went smoothly

That was great experience when we rent the car for London Holiday. Very understanding staff members clarified all details. By mistake they read fuel meter reading incorrectly.. so pls take care for the same before you pick up and handover. Enjoy

Ottima esperienza dall'arrivo fino alla fine.

L'auto era già pronta al nostro arrivo e la procedura di accettazione è stato veloce . Il veicolo era in ottimo stato, a parte qualche graffio di cui Green Motion era già a conoscenza. Durante la nostra settimana di soggiorno sono stato anche contattato dalla sede per verificare che tutto procedesse al meglio. Al rientro non abbiamo riscontrato alcun problema.

As always an excellent and efficient service that is great value for money.