Grove Ear Clinic レビュー 

204
TrustScore 5段階評価の5

4.9

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Visited the Clinic today after really suffering with a blocked ear due to excess ear wax. Drops just weren't cutting it! I had trouble finding anywhere locally with availability so widened my search t... もっと見る

企業が回答しました

5つ星のうち5の評価

I recently had the pleasure of meeting Nikki (7th August 2025) for a micro suctioning procedure, and what a fantastic job….thank you Nikki. Nikki spent several minutes explaining clearly what was e... もっと見る

5つ星のうち5の評価

I was so impressed with the service from Grove Ear Clinic. From my initial enquiry, which was answered extremely quickly by Rachael, to the appointment with Luky - on a bank holiday Monday, no less.... もっと見る

5つ星のうち5の評価

The microsuction procedure was clearly explained and carried out with no discomfort. It was helpful to see the before and after images of the affected ear canal and lovely to get back to full stereo h... もっと見る

企業情報

  1. 耳鼻咽喉科クリニック
  2. 聴覚学者
  3. 地域医療サービス

当該企業による記述

We are a group of Ears, Nose and Throat (ENT) doctors offering treatment for earwax build-up. Having worked in the region for a number of years we became aware of the growing need for a community earwax service that is easy to access, affordable and backed up by clinical experience. When you have a problem with your ears it can have a big impact on your day to day life and wellbeing. Often the solution is simple. We set up Grove Ear Clinic with the vision of offering a high quality and effective treatment for earwax in a friendly environment.


連絡先

4.9

優良

TrustScore 5段階評価の5

204件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(204)

過去12か月のレビュー数: 52

レビューを書く
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5つ星のうち1の評価

Very disappointing

Very disappointing to find that having paid £40 to see the doctor regarding an ear problem, they were unable to remove the wax, explaining that I needed to put olive oil drops in for three weeks to soften it.I then need to return ( paying another £40) plus £40 more pounds to have the suction administered. I felt this was unfair as I had already paid the initial consultation fee of £40. Surely this should be carried forward to the next appointment where the procedure could be completed once the wax had softened?. Perhaps advice to administer olive oil should have been made more specific in order to arrive with the wax sufficiently softened before the procedure could take place. So, I now need to wait three weeks and pay £80, having already paid £40 with no treatment having occurred. Disappointing.

2024年5月31日
自発的なレビュー
Grove Ear Clinic ロゴ

Grove Ear Clinic からの回答

We're sorry to hear that you've had a disappointing experience with us. Occasionally there are times where the wax cannot be safely removed due to it being exceptionally dry and impacted, which was the case in this situation. It is therefore considered appropriate practice to advise the patient to trial a course of olive oil/sodium bicarbonate drops to soften the wax to help facilitate atraumatic wax removal at a later date. In your situation, we've microsuctioned some wax in your ears and recognised that there was a small bit of hard wax sitting on your ear drum which could not safely be removed due to it being exceptionally dry and stuck.

Despite our doctor microsuctioning your ears and leaving behind a small amount of wax for safety reasons, we have not charged you the remainder of the £80 for your visit due to you not being happy with the service you received on the day. This was a gesture of goodwill from ourselves. The initial £40 that you have paid is for a consultation with a doctor who is able to use their expertise to appropriately identify your specific ear issues and manage this accordingly. This has been done, hence why you have been charged for the initial £40 consultation fee.

When booking either online or via telephone, we advise patients to use olive oil/sodium bicarbonate drops prior to their appointment. This is also stated on the confirmation email that you would have received after you booked your appointment.

We are sorry to hear that you have had a negative experience but I hope the above helps clarify the situation better. Our priority is customer satisfaction so please do reach out to us at contact@groveearclinic.co.uk.

5つ星のうち5の評価

Really friendly, professional service

Really friendly, professional service. I was greeted on time, everything was explained and then the whole process only took 30 minutes. And what a difference those 30 minutes can make.

2024年5月24日
自発的なレビュー
Grove Ear Clinic ロゴ

Grove Ear Clinic からの回答

I'm glad you have had a great experience with us, thank you for your review!

5つ星のうち5の評価

Great communication

Great communication. Pleasant professional clinician.

2024年5月5日
Grove Ear Clinic ロゴ

Grove Ear Clinic からの回答

Thank you for your review and custom - glad you had a positive experience!

5つ星のうち5の評価

Earwax build-up effectively sorted

My wax removal by microsuction was professionally, carefully and effectively carried out with plenty of information given in a discussion beforehand about the process. Very little wait for the appointment which was easily booked on-line. Both ears done. Very pleased.

2024年4月25日
Grove Ear Clinic ロゴ

Grove Ear Clinic からの回答

Thank you for a lovely review, we are glad that you have had an excellent experience with us!

5つ星のうち5の評価

I took my 5 year old daughter to have…

I took my 5 year old daughter to have her ears micro suctioned, we were all a little nervous! As soon as we went in, Joshua introduced himself and made us feel at ease. He spoke to my daughter clearly, explaining what was going to happen which was lovely. The treatment was a success and I wouldn't hesitate to go here again. Thankyou!

2024年4月18日
Grove Ear Clinic ロゴ

Grove Ear Clinic からの回答

Glad to hear that you have had a positive and successful experience with us! Thank you for your custom!

5つ星のうち5の評価

What a fantastic service

What a fantastic service. Initially I thought this expensive but now it's done it makes such a difference. I'm a convert and will be a returner.

2024年3月24日
自発的なレビュー
Grove Ear Clinic ロゴ

Grove Ear Clinic からの回答

Thank you for your lovely review, we're glad to be able to help!

5つ星のうち5の評価

It made my experience very efficient no…

It made my experience very efficient no trouble making an appointment. Dr Collins explained everything to me and showed me the equipment and made me feel relaxed. My ears fell great now and I can hear.

2024年3月23日
自発的なレビュー
Grove Ear Clinic ロゴ

Grove Ear Clinic からの回答

Thank you for your review, we are glad that you had a great experience with us!

5つ星のうち2の評価

Unfortunately my experience wasn't good…

Unfortunately my experience wasn't good . The ear specialist gave up trying to clear my ear after about 15mins and charged me £80 , told me to use ear drops for two weeks and if no better come back but will charge me another £80 , I will not return and wouldn't reccomend to anybody .

2024年3月19日
自発的なレビュー
Grove Ear Clinic ロゴ

Grove Ear Clinic からの回答

I am sorry to hear about your negative experience with our services. We, at Grove Ear Clinic, pride ourselves in providing the best possible care for our patients. We always want our clients to be completely satisfied and we would have wanted you to reach out to us so that we could work with you to resolve the issue. As clearly stated on our website, we offer 30 minute appointments which involve a consultation with a doctor, endoscopic ear imaging and microsuctioning. In this appointment, we try and remove as much wax as feasibly possible. We also advise in our FAQs and on our booking confirmation email that patients should use olive oil prior to treatment as this optimises wax removal. Unfortunately, there are some circumstances where patients have extremely impacted wax and more than one treatment is required.

If you would like to discuss your experience with us further, then please email us at: contact@groveearclinic.co.uk

5つ星のうち5の評価

Last minute booking, problem sorted

I had never actually been here before.
One of my ears had blocked up earlier in the week and I ended up being desperate to see someone. Luckily I was able to book next day.
Had my appointment, all sorted and what an absolute relief.
I would 100% come back if I get any more ear problems.

2024年2月19日
5つ星のうち5の評価

Josh was very professional and…

Josh was very professional and explained the procedure very clearly.would recommend you to others.

2024年2月14日
Grove Ear Clinic ロゴ

Grove Ear Clinic からの回答

Thank you for your lovely words! Glad we could be of help!

Kind regards,

Grove Ear Clinic

5つ星のうち4の評価

Clinic easy to find but is a bit run…

Clinic easy to find but is a bit run down inside.
Practitioner was good and explained everything well. I did not have much wax in my ears and so the microsuction procedure was not done. I was there for about 7mins yet was still charged the full amount.

2024年2月11日
Grove Ear Clinic ロゴ

Grove Ear Clinic からの回答

Thank you so much for choosing grove ear clinic and taking the time to give us this feedback. We aim to offer a high quality service, delivered by experienced doctors, and always want our patients to leave feeling fully satisfied. Unfortunately, due to the costs of delivering a service, we do charge patients for the appointment regardless of how much wax there is.

5つ星のうち5の評価

Fantastic service

Visited the Clinic today after really suffering with a blocked ear due to excess ear wax. Drops just weren't cutting it! I had trouble finding anywhere locally with availability so widened my search to Norwich and I'm glad I did. Dr Fowler was great. He explained everything brilliantly, before, during and after the procedure to myself and my husband. I left feeling instant relief and with restored hearing! Fingers crossed I won't need to go back, but if I do, I'd happily return.

2024年2月11日
自発的なレビュー
Grove Ear Clinic ロゴ

Grove Ear Clinic からの回答

Thank you so much for choosing grove ear clinic and for taking the time to review us, glad to hear you were happy with the service!

5つ星のうち4の評価

We had difficult to find the place

We had difficult to find the place.
The building was old and not fresh but the man was very professional, patient with my 8 year old daughter who cried a lot. Overall it was good .

2024年1月27日
Grove Ear Clinic ロゴ

Grove Ear Clinic からの回答

Thank you for choosing grove ear clinic and taking the time to submit a review. Sorry to hear you struggled to find us - we have now updated the directions on our website.

5つ星のうち5の評価

I was going deaf but not anymore.

I was, according to family going deaf.I decided before I opted for a hearing aid to have my wax cleared. So I did so at The Grove Clinic. It was done by a very gentle
DrFowler and has been a success! I can hear much more clearly and so I say Thank You. It didn’t hurt at all, a little noise all the time but absolutely fine.

2024年1月31日
Grove Ear Clinic ロゴ

Grove Ear Clinic からの回答

Thank you for choosing grove ear clinic and taking the time to review us. Glad your hearing has improved!

5つ星のうち5の評価

Excellent service

Made an appointment on a Friday; seen the next day. Great Dr manner, painless treatment and I left being able to hear clearly.In addition, I was given some preventative advice. Good value for money and highly recommended.

2024年1月27日
Grove Ear Clinic ロゴ

Grove Ear Clinic からの回答

Thank you for choosing grove ear clinic and taking the time to review us. Great to hear you were happy with the service!

5つ星のうち5の評価

Highly recommend

Friendly, professional service. Dr Fowler also gave me helpful aftercare advice. Will definitely return if and when necessary. Highly recommend.

2024年1月27日
Grove Ear Clinic ロゴ

Grove Ear Clinic からの回答

Thank you so much for choosing grove ear clinic and submitting a review, great to know you were happy with the service!

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