Kristi Ware frequently sends mailers to our home so I reached out via email to get a homeowners insurance quote. She didnât even take my business, just immediately handed me off to another agent... ãã£ãšèŠã
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I had the pleasure of speaking with Steve on Wednesday, December 18, 2024. Steve was so personable and was able to put my mind at ease with the decision I was about to make. He answered every questio... ãã£ãšèŠã
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Great customer service and coverage in my area! I couldn't find any other insurance plan that covered my sewer/water line specifically. The sales person explained everything clearly, including the ris... ãã£ãšèŠã
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The enrollment process was very easy and the coverage is reasonably priced. No one ever thinks about such losses or expenses until they happen. And then when they do, they are surprised that their cur... ãã£ãšèŠã
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Insurance shopping is a hassle. We reshop your policy automatically so you never overpay again. At Guardian Service, we're reinventing insurance shopping. Rooted in service, powered by technology, and driven by real people â we make insurance simple, personal, and built to protect you for life.
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1122 Oberlin Rd., 27605, Raleigh, ç±³åœ
- (844) 448-2734
- info@guardianservice.com
- guardianservice.com
4.0
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I am unable to right a review at thisâŠ
I am unable to right a review at this time as I have had no problems or contact needed. I am great full I have the security of coverage that is not needed at this time. Asking me to survey you is premature.
I have seen reviews and how helpful this company is and that is why I subscribed for coverage.
2025幎4æ26æ¥
Guardian Service ããã®åç
Hi there, thanks for taking a moment to share your thoughts! Weâre glad to hear everythingâs running smoothly and that our coverage gives you some extra peace of mind. Rest assured, weâre here if you ever do need assistance. Whenever the time is right for you, weâd love to hear more about your experience, but no rush at all. Until then, thank you for choosing Guardian Service!
Best,
Kara Credle
Communications Manager
Guardian Service ããã®åç
Thank you for your kind words! We're thrilled to hear that Andrea provided exceptional service.
The receptionist completely sold me onâŠ
The receptionist completely sold me on the product. I called with hesitation and she was polite, informative and professional.
2025幎4æ30æ¥
Guardian Service ããã®åç
Thank you for sharing this! We're so glad Andrea made you feel confident and well-informed. Weâll be sure to recognize her for the great service!
The website was easy to follow.
2025幎5æ1æ¥
Guardian Service ããã®åç
Thanks for the great feedback! Weâre glad the website was easy to navigate, making things simple for you is our goal.
Just appreciated your reaching out.
2025幎5æ1æ¥
Guardian Service ããã®åç
We really appreciate you taking the time to share thatâit means a lot. We're always here if you need anything!
Best,
Kara Credle
Communications Manager
Very easy and affordable..
2025幎4æ23æ¥
Guardian Service ããã®åç
Thank you! We're glad to hear it was easy and affordable for you.
Your customer service was exceptional
Your customer service was exceptional. And representative that I talked to on the phone was clear, succinct, and quite pleasant. I asked him a rather detailed question and he answered it promptly.
2025幎4æ17æ¥
Guardian Service ããã®åç
Thank you so much for the wonderful feedback! Weâre delighted our representative could answer your detailed question clearly and promptly. Providing exceptional, friendly service is our top priority, and itâs great to know we delivered. We appreciate your trust in Guardian Service and are always here whenever you need us.
I was in the process of ordering thisâŠ
I was in the process of ordering this service when I realized I had the wrong service. I apologized to the sales person, who was very professional, and ended the call...without purchasing the service. I repeat...without purchasing the service. This is the second time I have informed the company that I did not purchase the service...which is the exact opposite of the emails they keep sending me. Please stop sending me these flawed/incorrect emails. I will keep checking my bank statements to make sure I am not being charged for a service I did not pay for or sign up for. By the way, I did sign up for American Water Resource, (affiliated with the City of Philadelphia where I live) which is the business I was lookig for when I mistakenly called this company. I hope this information offically ends this company's emails to me. I appreciated the professionalism of the customer service agent but I do. not appreciate repeatedly responding to emails from this company insinuating that I purchased a service from them that I absolutely DID NOT PURCHASE!
2025幎4æ14æ¥
Guardian Service ããã®åç
Hi Ms. Benrahou, we've refunded your account and hope you found the service you were looking for! I'm more than happy to talk to you more on the phone or via email if you have additional questions.
Best,
Kara Credle
Communications Manager
Lack of communication
Lack of communication. For example:I have to ask for the policy in writing nor I was informed if it's in the website. It wasn't clear whether my monthly fees will be automatically deducted every month from my credit card.
2025幎4æ11æ¥
Guardian Service ããã®åç
Hi Jerry & Julieta, thank you for your feedback! We are always looking to improve our process, and I'll be reaching out to you directly to make sure you understand everything about your policy and monthly subscription!
Best,
Kara Credle
Communications Manager
Fair Pricing
2025幎4æ10æ¥
Guardian Service ããã®åç
Thanks for the feedbackâglad you found our pricing fair! We work hard to keep coverage affordable and appreciate your support.
Best,
Zach Clayton
Co-Founder
Guardian Service ããã®åç
We appreciate your kind words. Weâre here whenever you need us.
Best,
Kara Credle
Communications Manager
easy to use app
easy to use app. all info about service on website. service is clear on detailed plans provided
2025幎4æ8æ¥
Guardian Service ããã®åç
Thank you for choosing Guardian Service! We appreciate your trust and are always here if you need anything.
Best,
Kara Credle
Communications Manager
I want my papers sent to my mailingâŠ
I want my papers sent to my mailing address and you seem to only want email thank you
2025幎4æ2æ¥
Guardian Service ããã®åç
Hi Sherri, thank you for your feedback! I'm reaching out directly to see what we can do for you.
Best,
Kara Credle
Communications Manager
Guardian's helping hand
Guardian was very helpful in helping me pick the right plan for my house. Guardian knows how to treat their customers right.
2025幎4æ3æ¥
Guardian Service ããã®åç
Hi Gary, Thanks for the kind words! We're so glad we could help you find the right plan and make the process feel easy. At Guardian, we believe choosing coverage should feel empoweringânot overwhelming. Weâre always here to serve and simplify.
Best,
Zach Clayton
Co-Founder
Simplicity.
2025幎4æ8æ¥
Guardian Service ããã®åç
Hi Fred, Thanks for the review! Simplicity is exactly what weâre going forâeasy, clear, and hassle-free from start to finish.
Best,
Kara Credle
Communications Manager
Representative was professional andâŠ
Representative was professional and courteous. Took care of the situation within minutes.
2025幎3æ29æ¥
Guardian Service ããã®åç
Archie, Thank you for sharing your experience with us! Weâre thrilled that our representative was able to quickly resolve your situation and provide the professional, courteous service you deserve. Our team is here to make protecting your home as effortless as possible, and we look forward to continuing to serve you.
Zach Clayton
Co-Founder
Very polite and accomodating over theâŠ
Very polite and accomodating over the phone. I hope I never nee3d them.
2025幎3æ26æ¥
Guardian Service ããã®åç
Thank you for your review! Weâre glad our team could offer polite and accommodating service. Hereâs hoping you never run into an issue, but if you do, weâll be ready to help.
Zach Clayton
Co-Founder
Guardian Service ããã®åç
Oscia, Thank you for your feedback! Weâre glad you found our information helpful, and weâre always here if you need further assistance.
Kara Credle
Communications Manager
The registering online was easy and theâŠ
The registering online was easy and the price was good.
2025幎3æ20æ¥
Guardian Service ããã®åç
Thanks for the great feedback! Weâre glad the process was smooth and the price was right. Welcome to Guardian Service!
Best,
Kara Credle
Communications Manager
All is well thank you!
I recently left avery bad review about a mix up with my account. Well, I am glad to say, Guardian responded big time. My account has been verified and updated and they even gave me a month credit! It's nice to know some companies ctually read thse things! I am happy.
2025幎3æ24æ¥
Guardian Service ããã®åç
Hi Mr. Mendsen, Thanks so much for the update! We're glad we could turn things around and make things right. Listening, responding, and doing the right thing â thatâs what weâre all about. Weâre grateful to have you with us!
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