Gulf Air レビュー 526

I’m extremely disappointed with my experience with Gulf Air. I booked my ticket nearly two months in advance, along with many other passengers, at what was a reasonable fare at the time.

Recently, due to geopolitical tensions and rising fuel prices, flights were affected—but now that airspace has reopened and flights are operating again, it’s very concerning that my flight scheduled for 10 May 2026 was suddenly cancelled. What makes this worse is that the airline is still running flights on the same routes, but at significantly higher prices.

It feels unfair that passengers who booked early at lower fares are being penalized, while new tickets are being sold at inflated rates. This raises serious questions about transparency and customer fairness.

I expected better reliability and integrity. Cancelling flights under these circumstances, without proper justification or suitable alternatives, has caused major inconvenience and financial stress.

I hope Gulf Air reconsiders how it treats its customers in situations like this. As it stands, this experience has been very frustrating and disappointing.

Katastrophale Kommunikation. Dass Flüge angesichts der Lage in der Golfregion ausfallen, ist verständlich.
Völlig unverständlich ist die fehlende Kommunikationsmöglichkeit mit Gulfair.
Keine E-Mailadresse, nur Telefonanschluss in Bahrain....
Nie wieder Gulfair

I appreciate this is difficult times with the ongoing conflict. What I don’t appreciate or accept is being putting on hold and then hung up on after being in a call queue for over 45 minutes. It is unacceptable customer service. Clearly the agents can’t be bothered helping and this is common based on the reviews I can see!

Refusal to provide the Refund Application Number for flights that they have themselves cancelled. No reply to calls, whatsapp, mails, X, twitter, instagram for the 48 hours. No information provided. All is organized so that one cannot receive information and get refunded.

Volo cancellato una settimana prima della partenza. Nessuna opzione di re-routing e nessun rimborso. Chiamando l’assistenza non risponde nessuno

Der Kundendienst ist nicht erreichbar, auf Kontaktformular Nachfragen nur Textbausteine als Antwort.
1 von 4 Teilstrecken gestrichen, keine Möglichkeit umzubuchen oder eine Erstattung zu erhalten.
FINGER WEG

Gulf Air mag günstiger sein - als die Konkurrenz ..
Nur - wenn was nicht glatt läuft - wie Flugverspätung ( 2 Tage wurde uns 4 Wochen vor dem Rückflug ) der Flug einfach 2 Tage nach hinten verschoben worden.

Wir hätten vom Flug zurück treten können - Hotel kosten usw wurden nicht übernommen - zumindest irgendwas was uns als Gäste hätte zufrieden gestellt- wäre einfach kulant gewesen.
Schade

Flight delayed by an hour, missed connecting flight but they were no help with that and gave £15 voucher that was no use. Never flying gulf air crappy service

Booked return flights London to Dubai transiting through Bahrain for April 2026. The Middle East airspace crisis has made Bahrain one of the most disrupted hubs in the region.

Called Gulf Air directly and was told they can only confirm whether flights are operating one week before departure. One week. That is not enough time to make alternative travel arrangements when you have visa appointments and banking deadlines that cannot move.

Their own rebooking and refund policy only covers flights up to 15 April for rebooking and 31 March for refunds. My flight on 19 April - just 4 days outside the window - gets no protection despite the exact same crisis affecting it.

When I asked for help, I was told to contact my booking agent. No direct assistance, no flexibility, no accountability. If you are flying through Bahrain right now, think carefully.

Reference SR260058454 and SR260058455 / flight GF 567 and GF 19

"Delay - the first plane from Oman was late so they refused to let in the second one to Paris. "Apparently" because of our luggage they cannot recovered in time.
2 people arrived at the same time and let them go and enter to the plane. We waited a loooong time to find a new "solution". They wanted us to stay at the airport and take a plane 24 hours after. After that, we take a new flight for Doha with a new transfert again to Paris. Initially we didn't have another transfert and we arrived to Paris at 1 pm whereas it was recovered at 7 am. We missed there the train we had booked and had to book a new one : 50 euros x 2. I need to be reimbursed for that and a compensation for that incredible situation. Not my fault that the first plane of your company was late. Same company, you knew that we were arriving, so many people in that situation. I really don't understand..."

Gulf Air's seats are uncomfortable and cramped.

i have flight today march 16. and you cancel flight already 4 days ago. i try rebook but you still not confirm my flight. what are you trying to do ??? you try to make us lost flight ??? you contact with me asap

Traveled with Gulf Air February 2026
Very good flight excellent food , friendly staff
Flight was on time

Hi team,

flight :- GF0271 depart from COK on 30/01/2026
at 4:50 (Ref:- NKRRBQ)

i am very disappointed on that day because of check in team manager( Cochin international airport Gulf air night shift ). I dont know staff name and any other details i can provide he is working at night shift and i was travelled alone with infant baby 29 of Jan 2026 mid night. I had problem with ticket confirmation from behrin customer service and one of the check in staff helped me for call customer service and i am very happy for that but manager was very rude to him becasue of staff given phone and Manager was shouted infornt of evryone. Thats not good manner, the staff who helped me getting sad, i can say to the manager, who are you. You are just departement manager not head of airline.. when i catch you next time in airport. I will teach you how to behave to staffs and customers..
I am looking and finding actually his name as soon as possible. I will not close this case until i catch that old guy.. Very shame CIAL and i will share this situation to my friends and social media as well

Very bad airline
They delayed the flight on the way going and the flight was delayed on the way coming more than 16 hours and they took us to a very bad hotel and never gave us compensation

During times of emergency, they do not prioritise their customers. They have turned off all available outlets of contact in order to avoid processing refunds or cancellations.

I am being held in a foreign country and there is no customer support to help.

Buongiorno, volo singapore - roma del 1 marzo 2026.
Volo cancellato causa guerra in iran, nessuna assistenza in aeroporto, lasciati completamente soli.

Devo spezzare una lancia in favore di gulf air. Abbiamo volato una volta con loro tratta Roma bahrein- muscat e sinceramente ci siamo trovati bene, magari non eccellente ma ok . Tuttavia la mia recensione positiva si riferisce alla gestione call center del caos dovuto alla guerra in Iran: ho un altro volo bloccato perché con coincidenza in Bahrein e abbiamo chiamato varie volte per riprogrammare il volo (che purtroppo da domenica viene cancellato per i disordini) e , a parte un po' di tempo di attesa, ci hanno sempre risposto e si sono dimostrati disponibili e efficienti con la modifica. A differenza di varie recensioni negative, io devo dire che ,con un po' di attesa e in lingua inglese, sono riuscita a parlarci.

Worst customer service, you can't get through to them on phone or any other social media platforms. I paid for booking my seats around £100 and my flight got cancelled, it's impossible to get the refund and the lady on the phone was so rude. Worst customer service, please do not fly Gulf Air especially when you are booking from the UK. Appalling.

Siamo bloccati a Bkk a causa dei disordini in medio oriente ,abbiamo chiamato più volte il call center ma non abbiamo ricevuto una risposta su quando potrebbe essere un nuovo volo ne tanto meno assistenza su albergo pasti.Quindi al momento io e la mia famiglia abbiamo dovuto pagare taxi hotel e pranzo e cena di tasca nostra e non abbiamo ricevuto nemmeno un email .Servizio post vendita pessimo capisco il momento ma Ethiad ha fornito ai suoi passeggeri tutto questo gratuitamente. Inoltre il volo di andata era già stato spostato di due giorno compromettendo le nostre coincidenze